Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Specialist – Champion Shopper Delight, Drive Brand Loyalty, Accelerate Store Success, and Shape the Future of Off‑Price Retail at brighthush

Welcome to brighthush – Where Every Shopper’s Journey Matters

At brighthush, we’re more than a retailer; we’re a movement that redefines how people shop for style, value, and unforgettable experiences. With a global footprint that spans thousands of stores and millions of loyal customers, brighthush has become synonymous with affordability, quality, and an unwavering commitment to customer obsession. Our mission is simple: deliver premium merchandise at unbeatable prices while creating personalized, memorable moments that keep shoppers coming back for more.

About the Role: Retail Customer Experience Coordinator

As the Retail Customer Experience Coordinator, you will be the linchpin that turns everyday transactions into lasting relationships. You’ll lead a high‑performing front‑end team, champion our loyalty programs, and ensure every customer leaves with a smile. If you thrive in a fast‑paced, people‑centric environment and are ready to shape the future of off‑price retail, brighthush is the place for you.

Key Responsibilities – Your Impact in Action

• Front‑End Leadership: Guide and inspire a team of Associates to deliver exceptional service, maintain high engagement levels, and promote the brighthush loyalty ecosystem.
• Customer Engagement: Personally greet shoppers, understand their needs, and provide tailored recommendations that align with their style and budget.
• Store Standards & Visual Merchandising: Ensure the sales floor is pristine, organized, and visually compelling, reflecting the brand’s aesthetic and seasonal themes.
• Associate Development: Coach, mentor, and evaluate team members, fostering a culture of continuous learning and empowerment.
• Scheduling & POS Oversight: Allocate registers, manage break schedules, and guarantee seamless POS coverage to minimize wait times.
• Issue Resolution: Handle customer concerns with empathy and efficiency, turning potential negatives into loyalty‑building moments.
• Operational Excellence: Align daily activities with store plans, prioritize tasks, and drive performance metrics such as sales per square foot and conversion rates.
• Communication & Collaboration: Provide clear, timely updates to store leadership and Associates, fostering transparency and teamwork.
• Recognition & Feedback: Celebrate wins, provide constructive feedback, and nurture a culture of appreciation.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols to create a secure environment for staff and shoppers alike.
• Loyalty Program Advocacy: Promote credit and loyalty programs, drive enrollment, and educate customers on benefits through engaging storytelling.
• Loss Prevention & Shrink Management: Participate in shrink reduction initiatives, safeguarding inventory while maintaining a welcoming atmosphere.
• Flexibility & Initiative: Adapt to changing priorities, take on additional duties, and demonstrate a proactive mindset.

Essential Qualifications – What We Expect

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual standards that elevate the shopper experience.
• Exceptional communication, organizational, and multitasking skills in a fast‑paced environment.
• Proven ability to train and develop Associates, fostering a culture of growth and empowerment.
• Flexibility to work a dynamic schedule, including nights, weekends, and holidays.
• High level of integrity, professionalism, and a customer‑centric mindset.

Preferred Qualifications – The Extra Edge

• Experience in a high‑volume off‑price retail setting.
• Proficiency with POS systems and loyalty program technology, with a track record of driving enrollment.
• Background in loss prevention or safety compliance, with a proactive approach to risk mitigation.
• Demonstrated success in improving customer satisfaction metrics and Net Promoter Scores.
• Leadership training or certification (e.g., Retail Management, Customer Service Excellence).

Core Skills & Competencies – What Makes You Stand Out

• Customer‑Centric Mindset: Passion for delivering memorable experiences that exceed expectations.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Analytical Thinking: Use data to inform decisions, identify trends, and drive performance improvements.
• Problem‑Solving: Resolve issues efficiently while maintaining composure and a positive attitude.
• Adaptability: Thrive in a fast‑paced, ever‑changing retail environment, embracing change as an opportunity.
• Technology Savvy: Comfortable with POS, inventory, and customer‑relationship systems, and eager to adopt new tools.
• Integrity & Confidentiality: Uphold ethical standards and protect sensitive information with discretion.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, we invest in your professional development. As a Retail Customer Experience Coordinator, you’ll gain access to:

• Structured leadership training programs that prepare you for higher management roles.
• Cross‑functional projects that broaden your understanding of merchandising, supply chain, and marketing.
• Mentorship from seasoned leaders who share insights, guidance, and real‑world experience.
• Internal mobility pathways that allow you to explore roles in operations, merchandising, or corporate functions.
• Continuous learning resources, including workshops, webinars, and e‑learning modules tailored to your career path.

Work Environment & Company Culture – Why brighthush Stands Out

brighthush’s culture is built on three pillars: Respect, Innovation, and Community. We celebrate individuality, encourage creative problem‑solving, and support each other’s success. Our teams collaborate across departments, share best practices, and celebrate milestones together. Whether you’re on the sales floor or in the back office, you’ll experience a supportive, inclusive environment that values your contributions and empowers you to make an impact.

Compensation & Benefits – We Reward Your Hard Work

We offer a competitive hourly wage ranging from $14.00 to $14.50, with potential for overtime and performance bonuses. In addition to a robust benefits package, you’ll enjoy:

• Employee discount on merchandise, allowing you to shop the latest styles at unbeatable prices.
• Health, dental, and vision insurance options to protect you and your family.
• 401(k) plan with company match, helping you build a secure financial future.
• Paid time off, including holidays, vacation, and sick leave, to support work‑life balance.
• Paid parental leave, ensuring you can focus on family while staying connected to your career.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives, including smoking cessation and mental health resources.
• Pet insurance and legal insurance options for added peace of mind.
• Childcare and cell phone discounts to ease everyday expenses.
• Scholarship and adoption assistance programs for lifelong learning and family growth.
• Auto and home insurance discounts, helping you save on everyday essentials.
• Referral bonuses for bringing talented friends into the brighthush family.

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or speak with your HR representative.

How to Apply – Take the Next Step

Ready to elevate your retail career? Click the link below to submit your application and join a team that values innovation, customer focus, and personal growth.

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Location – Where You’ll Make a Difference

8079a Kingston Pike, USA – brighthush Store 0249, Knoxville, TN

Join brighthush Today – Your Future Starts Here

At brighthush, we believe that great customer experiences start with great people. If you’re passionate about retail, eager to lead, and committed to delivering excellence, we want to hear from you. Apply now and become part of a brand that’s redefining the off‑price retail experience for millions of shoppers worldwide.