Dynamic Retail Customer Experience Coordinator – Full Time – Lead Front‑End Operations & Loyalty Programs at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant culture that celebrates diversity, collaboration, and continuous learning, brighthush empowers its people to grow, innovate, and make a real impact. Whether you’re working in one of our flagship stores, distribution centers, or corporate hubs, you’ll find a supportive environment that rewards creativity, initiative, and a passion for exceptional customer service.

Why Join brighthush?

At brighthush, we believe that great customer experiences start with great people. As a Retail Customer Experience Coordinator, you’ll be at the heart of our front‑end operations, shaping the day‑to‑day interactions that keep shoppers coming back. You’ll lead a team of Associates, drive loyalty program adoption, and create a welcoming, organized, and safe store environment. In return, you’ll receive competitive pay, a comprehensive benefits package, and a clear path for career advancement.

Key Responsibilities

• Lead Front‑End Operations: Oversee daily register activity, assign tasks, and ensure smooth POS coverage. Coordinate breaks and manage staffing levels to meet peak‑time demands.
• Deliver Outstanding Customer Service: Model courteous, prompt, and personalized service. Engage with shoppers, answer questions, and resolve concerns quickly to maintain a positive experience.
• Promote Loyalty Programs: Educate Associates and customers on brighthush loyalty offerings. Drive enrollment and usage to increase repeat business.
• Mentor and Train Associates: Conduct onboarding, ongoing coaching, and performance reviews. Share best practices for customer interaction, merchandising, and store upkeep.
• Maintain Store Standards: Ensure the store is clean, organized, and visually appealing. Enforce merchandising guidelines and store layout plans.
• Ensure Compliance: Adhere to labor laws, company policies, and safety procedures. Report incidents, maintain accurate documentation, and support audit readiness.
• Collaborate with Management: Provide regular updates on store performance, staffing needs, and customer feedback. Partner on training initiatives and operational improvements.
• Support Loss Prevention: Participate in shrink reduction programs, monitor inventory discrepancies, and implement preventive measures.
• Champion a Culture of Integrity: Promote honesty, confidentiality, and ethical behavior among Associates and customers alike.
• Adapt to Change: Respond effectively to shifting priorities, unexpected situations, and evolving store strategies.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proven track record of coaching and developing team members.
• Flexible schedule availability, including nights, weekends, and holidays.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Knowledge of safety and loss‑prevention protocols.
• Previous exposure to loyalty program management.
• Demonstrated ability to analyze sales data and translate insights into actionable strategies.
• Leadership training or certification.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Problem‑Solving: Quick decision‑making and effective resolution of customer and operational issues.
• Data‑Driven: Comfortable interpreting sales metrics and using them to drive performance.
• Adaptability: Thrives in a dynamic retail environment with evolving priorities.
• Collaboration: Works seamlessly with store managers, corporate partners, and cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Mentorship from senior executives and peers across the organization.
• Cross‑functional training in merchandising, inventory management, and e‑commerce integration.
• Opportunities to lead special projects, such as store redesigns or community outreach initiatives.
• Annual performance reviews that align your goals with brighthush’s strategic objectives.

Work Environment & Culture

brighthush fosters a vibrant, inclusive workplace where every team member feels valued. Our culture is built on:

• Collaboration: Open communication channels and teamwork across all levels.
• Innovation: Encouraging fresh ideas that improve customer experience and operational efficiency.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
• Well‑Being: Programs that support physical, mental, and financial health.
• Community Engagement: Volunteer opportunities and partnerships with local charities.

Compensation & Benefits

Starting pay ranges from $14.00 to $14.50 per hour, with potential for overtime and performance bonuses. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance (medical/dental/vision plans, HSA, FSA).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off: holidays, vacation, sick leave, and paid parental leave.
• Employee discounts on merchandise, cell phone plans, and childcare services.
• Life insurance, short‑term and long‑term disability coverage.
• Employee assistance program (EAP) for personal and professional support.
• Pet insurance, legal insurance, and credit union membership.
• Scholarship and adoption assistance programs.
• Auto and home insurance discounts.

Location

1700 N HWY 77 Suite 110, Waxahachie, TX – brighthush Store 1352 Waxahachie TX

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family.

Apply To This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Retail Customer Experience Coordinator at brighthush, you’ll be the heartbeat of our front‑end operations, ensuring every shopper leaves with a smile. If you’re a proactive leader who thrives on delivering exceptional service, we invite you to bring your passion, creativity, and dedication to our team. Apply today and start your journey toward a rewarding career with brighthush.