Dynamic Retail Front‑End Customer Experience Coordinator – Store Operations & Loyalty Program Champion

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending timeless style with unbeatable value. As a Fortune 100 leader in the industry, brighthush operates a global network of stores, distribution centers, and home offices that thrive on innovation, diversity, and a relentless focus on customer delight. Every day, our teams across the United States and beyond discover fresh opportunities to grow, collaborate, and make a lasting impact on shoppers’ lives.

We’re more than a retailer – we’re a community that celebrates individuality, fosters continuous learning, and rewards excellence. Whether you’re stepping into a bustling storefront, managing a high‑traffic distribution hub, or contributing from one of our four dynamic home offices, you’ll find a culture that values your voice, nurtures your potential, and rewards your dedication.

Why Join brighthush?

At brighthush, your career is a journey, not a destination. We offer:

• Competitive hourly wages that reflect your experience and skill set.
• Comprehensive benefits for you and your family, including health, dental, vision, and life insurance.
• Retirement savings plans with company match to secure your future.
• Paid time off, parental leave, and holiday schedules that respect work‑life balance.
• Employee discounts on merchandise, childcare, cell phones, and more.
• Professional development programs, mentorship, and clear pathways for advancement.
• A supportive, inclusive environment that champions diversity and equal opportunity.

Our open‑door policy ensures that every voice is heard, and our commitment to fairness means we consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

Position Overview

We’re seeking a proactive, customer‑centric Retail Front‑End Customer Experience Coordinator to lead our front‑end team at the brighthush Store 1334 in Savage, MN. In this role, you will be the face of the store, ensuring every shopper receives prompt, courteous service while promoting our loyalty programs and brand values. You’ll mentor associates, manage daily operations, and collaborate closely with store leadership to drive sales, enhance customer satisfaction, and maintain a safe, organized environment.

Key Responsibilities

• Customer Experience Leadership: Serve as the primary point of contact for shoppers, greeting them warmly, addressing inquiries, and resolving concerns with professionalism and empathy.
• Team Management: Oversee a team of front‑end associates, assigning registers, scheduling breaks, and ensuring coverage during peak periods.
• Training & Development: Design and deliver training sessions on customer service best practices, POS operations, and loyalty program promotion. Mentor new hires and provide ongoing coaching to elevate performance.
• Operational Excellence: Maintain a clean, organized, and visually appealing front‑end area. Monitor inventory levels, restock displays, and ensure compliance with merchandising standards.
• Sales & Loyalty Promotion: Actively promote brighthush loyalty programs, upsell merchandise, and drive sales through personalized customer interactions.
• Compliance & Safety: Enforce all labor laws, company policies, and safety protocols. Conduct regular safety checks and address any hazards promptly.
• Performance Reporting: Track key metrics such as sales volume, customer satisfaction scores, and shrinkage rates. Provide regular updates to store leadership and recommend improvements.
• Collaboration: Partner with store managers and other department leads to align front‑end operations with overall store strategy.
• Continuous Improvement: Identify opportunities to streamline processes, reduce waste, and enhance the customer journey.
• Additional Duties: Perform any other tasks as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, with a customer‑first mindset.
• Adaptability to changing priorities, unexpected situations, and dynamic schedules (including nights and weekends).
• Team‑player attitude, capable of collaborating with peers and supervisors to achieve shared goals.
• Basic proficiency with POS systems, cash handling, and inventory management tools.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience managing front‑end operations in a high‑traffic retail environment.
• Background in coaching or training associates, with a track record of improving performance metrics.
• Knowledge of loyalty program structures and digital engagement tools.
• Demonstrated success in achieving sales targets and reducing shrinkage.
• Leadership training or certification in customer service excellence.

Core Competencies & Skills

• Customer Service Excellence: Ability to anticipate shopper needs and deliver personalized solutions.
• Leadership & Mentorship: Inspire and develop a high‑performing team.
• Operational Acumen: Manage daily cash flow, register reconciliation, and inventory accuracy.
• Analytical Thinking: Interpret sales data, identify trends, and implement corrective actions.
• Communication: Convey information clearly to associates, customers, and management.
• Problem Solving: Resolve customer issues swiftly and maintain a positive store atmosphere.
• Adaptability: Thrive in a dynamic retail environment with shifting priorities.
• Integrity & Ethics: Uphold company policies, confidentiality, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with learning. As a Front‑End Coordinator, you’ll have access to:

• Structured onboarding programs that cover store operations, brand values, and customer engagement.
• Mentorship from senior leaders who share their expertise and guide your professional journey.
• Cross‑functional training that opens doors to other departments such as merchandising, supply chain, and corporate strategy.
• Leadership development workshops focused on communication, conflict resolution, and strategic thinking.
• Clear advancement tracks to roles such as Store Manager, District Manager, or Corporate Program Manager.

Work Environment & Culture at brighthush

Our stores are vibrant hubs where creativity meets commerce. You’ll experience:

• A collaborative team culture that values diverse perspectives and encourages innovation.
• Inclusive hiring practices that celebrate individuality and foster belonging.
• Regular team-building events, recognition programs, and community outreach initiatives.
• State‑of‑the‑art technology that streamlines operations and enhances the customer journey.
• Commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.

Compensation & Benefits Snapshot

While the starting hourly rate for this role ranges from $16.00 to $16.50, your actual compensation will reflect your experience, skills, and performance. In addition to competitive wages, you’ll enjoy:

• Health, dental, and vision insurance plans.
• 401(k) retirement savings with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Employee discounts on merchandise, childcare, and cell phones.
• Professional development allowances and tuition reimbursement.
• Wellness programs, including Employee Assistance Programs (EAP) and smoking cessation support.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing talented friends into the brighthush family.

How to Apply

Ready to elevate your retail career and make a tangible difference in shoppers’ lives? Click the link below to submit your application and join the brighthush team:

Apply to this job

Location

brighthush Store 1334 – 14050 Highway 13 South, Savage, MN, USA

Join brighthush Today

At brighthush, we’re building a future where every customer feels valued, every associate is empowered, and every store is a beacon of excellence. If you’re passionate about delivering outstanding service, leading a high‑performing team, and driving business results, we want to hear from you. Apply now and become part of a brand that’s redefining retail for the better.