Dynamic Technical Customer Success Manager – Europe – API & Data Product Specialist Driving Customer Growth at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers brands to unlock the full potential of their digital partnerships. Leveraging a proprietary data engine that taps into over 350 million social media accounts, brighthush delivers actionable insights, predictive analytics, and seamless integration tools that help brands scale collaborations with online content creators. Our mission is to democratize data‑driven partnership strategies, enabling marketers to connect, nurture, and grow relationships that resonate with audiences worldwide.

At brighthush, we believe that technology should be intuitive, data should be transparent, and customer success should be a partnership. Our team is a vibrant mix of data scientists, product engineers, designers, and customer advocates who thrive in a fast‑moving, collaborative environment. We’re headquartered in Lisbon but operate globally, and we’re looking for a Technical Customer Success Manager who can help us deliver world‑class support to our European customer base.

Why Join brighthush?

When you join brighthush, you become part of a company that is redefining how brands engage with creators. You’ll work with cutting‑edge APIs, data products, and a suite of tools that are reshaping the influencer marketing landscape. Our culture is built on transparency, continuous learning, and a shared commitment to customer success. We offer:

• Competitive salary range of €60,000 – 90,000 per year, commensurate with experience.
• Fully remote work from anywhere in Portugal, with a preference for Lisbon‑based candidates.
• Generous paid time off, including vacation, sick leave, and personal days.
• Health and wellness benefits, including a flexible health allowance.
• Professional development budget for courses, conferences, and certifications.
• Equity participation in a high‑growth startup environment.
• Annual team retreats, hackathons, and social events.

Key Responsibilities

As a Technical Customer Success Manager at brighthush, you will be the primary point of contact for our European customers, ensuring they derive maximum value from our platform. Your day‑to‑day responsibilities will include:

• Account Management: Own a portfolio of high‑value accounts, building deep relationships and understanding each customer’s business objectives.
• Onboarding & Enablement: Lead the end‑to‑end onboarding process, from initial discovery calls to technical integration and training sessions.
• Technical Support & Troubleshooting: Resolve complex API and data product issues, collaborating with engineering to deliver timely fixes.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Sales, and Marketing to relay customer feedback and shape future roadmap items.
• Data‑Driven Insights: Analyze usage metrics, identify adoption gaps, and recommend actionable improvements to enhance customer ROI.
• Success Planning: Develop quarterly business reviews, set success metrics, and track progress against customer goals.
• Community Building: Foster a community of power users through webinars, user groups, and knowledge‑sharing sessions.
• Process Improvement: Continuously refine support workflows, documentation, and knowledge bases to increase efficiency.

Essential Qualifications

We’re looking for candidates who bring a blend of technical acumen, customer‑centric mindset, and proactive ownership. The ideal candidate will have:

• Minimum of 2 years of experience in Technical Customer Success, Customer Support, or a related customer‑facing role.
• Hands‑on experience with APIs, data products, or SaaS platforms that require technical integration.
• Strong written and spoken English proficiency; additional European languages are a plus.
• Excellent communication skills, capable of translating technical concepts into business value.
• Proven ability to manage multiple accounts simultaneously while maintaining high service quality.
• Experience using customer success tools such as Intercom, FullStory, and Notion.
• Comfortable with data analysis tools and basic SQL queries to extract insights.
• Self‑motivated, detail‑oriented, and able to thrive in a remote, distributed team.

Preferred Qualifications

While not mandatory, the following experiences will give you a competitive edge:

• Experience in the influencer marketing, social media analytics, or digital advertising space.
• Background in data engineering, data science, or analytics roles.
• Familiarity with payment platforms such as Stripe and subscription management.
• Knowledge of scheduling tools like Calendly and project management platforms.
• Experience working with European customers and understanding of GDPR compliance.
• Previous involvement in product roadmap discussions or feature prioritization.

Skills & Competencies

Success in this role requires a blend of technical, analytical, and interpersonal skills:

• Technical Proficiency: Comfortable with RESTful APIs, JSON, and basic scripting.
• Analytical Thinking: Ability to interpret usage data, identify trends, and recommend actionable improvements.
• Customer Advocacy: Passion for championing customer needs and turning feedback into product enhancements.
• Project Management: Skilled at juggling multiple priorities, setting timelines, and delivering on commitments.
• Collaboration: Strong teamwork orientation, able to work cross‑functionally with engineering, product, and sales.
• Adaptability: Thrive in a fast‑paced startup environment where priorities shift quickly.
• Communication: Clear, concise, and persuasive in both written and verbal communication.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Technical Customer Success Manager, you’ll have the chance to:

• Progress into senior or lead roles within Customer Success, Product Management, or Technical Support.
• Take ownership of new product launches, shaping the customer experience from inception to rollout.
• Participate in cross‑functional projects that influence the overall product roadmap.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Leverage our internal mentorship program to learn from seasoned leaders across the organization.
• Earn certifications in API management, data analytics, or customer success frameworks.

Work Environment & Culture

brighthush is a remote‑first company that values flexibility, autonomy, and collaboration. Our culture is defined by:

• Transparency: Open communication channels, regular all‑hands meetings, and a culture of honest feedback.
• Innovation: A bias toward experimentation, rapid prototyping, and data‑driven decision making.
• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Work‑Life Balance: Flexible working hours, remote work, and a focus on results over hours.
• Community: Regular virtual coffee chats, hackathons, and social events that bring the team together.

Compensation & Benefits

We offer a competitive salary range of €60,000 – 90,000 per year, adjusted for experience and performance. In addition to base pay, you’ll receive:

• Equity options in a high‑growth startup environment.
• Health and wellness stipend covering medical, dental, and vision plans.
• Annual performance bonus potential.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Annual team retreats and social events.
• Flexible work arrangements and a fully remote setup.

How to Apply

If you’re passionate about helping brands unlock the power of data, thrive in a fast‑moving environment, and want to make a tangible impact on customer success, we’d love to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to exploring how you can contribute to our mission of redefining digital partnerships.