E-Commerce Brand Operations Manager (Remote)

Job DescriptionJob DescriptionAbout UsWe're Kobla Brands Group, a remote-first portfolio of fast-growing e-commerce brands in the smart access, home improvement, construction hardware, and wellness sectors.We build brands that solve real problems, offering products that range from connected door hardware to home organization tools.Our business model is lean and data-driven.We value clear systems, automation, and measurable results.Our team is fully distributed, working across North America, LATAM, Europe, and Asia.We move fast, document everything, and support each other to deliver world-class experiences for our customers.The RoleWe're looking for a hands-on, systems-minded E-Commerce Brand Operations Manager to own day-to-day operations for our portfolio and help us scale.This is a contract-to-hire role with clear metrics and room to grow.You'll design and run our internal operating system (Kobla OS) that links Shopify, 3PL / logistics, customer support, and marketing.You'll make sure orders ship on time, customers are happy, and our team has a single source of truth for everything.Key ResponsibilitiesOperational Systems & SOPsMap our current order -> 3PL -> customer experience -> returns process.Build and maintain Kobla OS in Notion / Airtable :issue tracker, SOP library, and weekly KPI dashboards.Create a SKU-level P&L template to track gross margins, landed cost, and logistics KPIs.Fulfillment & Logistics ManagementOversee orders from Shopify through 3PL and carriers (ShipStation, WMS).Track and reduce SLA breaches, returns, and lost shipments.Liaise with 3PLs, freight forwarders, and customs brokers to resolve issues quickly.Automation & IntegrationsIdentify repetitive tasks and build 5-10 key automations in Zapier / Make to improve speed and accuracy.Maintain clean integrations between Shopify, Klaviyo, 3PL, and customer service platforms.Customer Experience (CX) & SupportSet up and maintain Gorgias / Zendesk macros for the top 10 inquiries.Ensure response times95%.Monitor reviews, returns, and refunds to spot process improvements.Marketing & Lifecycle SupportLaunch baseline Klaviyo flows (welcome, post-purchase, win-back).Create influencer / affiliate CRM tables and TikTok Shop onboarding checklist.Support campaign operations with accurate stock and shipping info.Reporting & Leadership SupportProvide a weekly KPI scorecard (orders, shipping time, returns %, CX metrics, gross margin).Flag bottlenecks proactively and recommend solutions to leadership.Requirements3years managing operations for a Shopify / DTC brand or agency.Proven systems builder -- you've created dashboards, SOPs, or automations in Notion, Airtable, Zapier, or Make.Fluent with 3PL / WMS, ShipStation, and Gorgias / Zendesk.Strong understanding of cost accounting, SKU-level margins, and logistics KPIs.Advanced English, excellent documentation skills, and at least 4 hours of overlap with U.S.Central Time.Comfortable running a fully remote, asynchronous operation.Nice to HaveAmazon Seller Central, TikTok Shop setup experience, or influencer / affiliate ops.Familiarity with Triple Whale, Northbeam, GA4 / Looker Studio.Compensation & EngagementInitialpaid test project(4-6 hours) :build a mini Kobla OS in Notion with 5 automations.If successful, full-time remote at$3,500 / month (including bonuses)with milestone raises and performance-based incentives.How to ApplyPlease submit your application through this link :https :/ / www.notion.so / 27700c1784ca8079afcee5823a06d583?pvs=21Only applications submitted via this form will be considered.We move quickly.Shortlisted applicants will receive the paid trial brief and a 30-minute interview with our operations lead.Company DescriptionWe are a fast-growing company that blends real estate development, luxury home flipping, media, eCommerce, and personal brand building into one unified empire.Through Kobla Development, we acquire and transform properties with precision and style, delivering strong returns for investors.Through Kobla Brands, we scale media, digital products, and eCommerce ventures that expand our reach and influence.Our mission is bold :to scale into a billion-dollar organization by combining disciplined operations with visionary growth.We thrive in a fast-paced, entrepreneurial culture where every system, decision, and project directly contributes to that goal.Company DescriptionWe are a fast-growing company that blends real estate development, luxury home flipping, media, eCommerce, and personal brand building into one unified empire.rnrnThrough Kobla Development, we acquire and transform properties with precision and style, delivering strong returns for investors.Through Kobla Brands, we scale media, digital products, and eCommerce ventures that expand our reach and influence.rnrnOur mission is bold :to scale into a billion-dollar organization by combining disciplined operations with visionary growth.We thrive in a fast-paced, entrepreneurial culture where every system, decision, and project directly contributes to that goal.. Experience: 8 years required