E-commerce Operations & Support Manager

W2 CONTRACT Fully Remote We are looking for a seasoned E-Commerce Operations & Support Manager to own the reliability, performance, and continuous evolution of our digital commerce ecosystem. You will serve as the operational backbone between engineering, product, business stakeholders, and vendors — ensuring our platforms run without friction and that every incident, process gap, or tooling limitation is turned into a lasting improvement. What you need to have to be considered · Minimum 8+ years of experience in e-commerce operations, platform engineering, or a related discipline, with at least 2 years in a lead or management capacity. · Strong experience managing cloud operations on GCP, including monitoring, incident management, cost control, and performance tuning. · Proven experience leading and supervising cloud/platform operations teams with hands-on involvement in critical issue resolution. · Proven hands-on experience with major e-commerce platforms (Shopify Plus, Salesforce Commerce Cloud, Magento/Adobe Commerce, SAP Commerce, or equivalent). · Deep working knowledge of ITSM frameworks and tooling — ITIL v3/v4 certification strongly preferred; experience operating ServiceNow or Jira Service Management at scale. · Track record leading L2 production support teams in a commerce or high-availability environment, including incident command experience for critical outages. · Demonstrated delivery of continuous improvement or automation initiatives with measurable operational outcomes. Mandatory skills E-commerce domain experience Operation experience/, ITSM Methodologies Cloud operations on GCP/ other cloud platforms Years of experience required: 8+ Thank you Vinod [email protected]