Ecommerce Account Manager

Managing key client accounts in a remote capacity, the full-time Ecommerce Account Manager will provide hands-on assistance and consulting related to ecommerce technologies, ensuring client needs are met while identifying growth opportunities. Key responsibilities Maintain consistent communication with clients to understand and address their needs, ensuring account retention Collaborate with internal departments to meet client service level agreements and identify cross-sell/upsell opportunities Provide insights and advice on ecommerce solutions to prospective and existing clients, helping them effectively manage and scale their online sales Required qualifications Proven account management experience in ecommerce Experience with Shopify Plus and familiarity with ecommerce tools and platforms Strong proficiency in administrative tools such as MS Excel, Google Sheets, and CRM software Track record of success in managing client accounts within the sports and music industries Experience with marketing platforms like Klaviyo and shipping/fulfillment platforms Experience: 5 years required