Emergency Operations Center Specialist 3rd shift

Description EMERGENCY OPERATIONS CENTER SPECIALIST DC4 Brand: Victoria's Secret Location: Reynoldsburg, OH, US Location Type: On-site Shift: 3rd shift (4 -ten hour shifts with 3 days off per week. Rotating days off) Job Area: Asset Protection and Safety Services Employment type: Full Time The Victoria's Secret Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and incident coordination function supporting the Asset Protection mission to safeguard people, product, and property. The EOC delivers time-critical alerts, intelligence, and situational awareness related to criminal activity, geopolitical events, severe weather, and natural disasters. The EOC Specialist operates in a team-based, high-speed environment to identify, assess, and triage security and crisis incidents impacting the enterprise. Serving as a primary intake and coordination point, the Specialist supports associates and business partners worldwide by ensuring timely escalation, accurate reporting, and coordinated response in accordance with established protocols. Your Impact Serve as a primary intake point for enterprise security and crisis-related calls, delivering professional customer service while collecting, assessing, and documenting incident information. Act as the initial responder for security and crisis incidents, conducting triage, coordinating response actions, and escalating to leadership as appropriate. Maintain continuous situational awareness by monitoring internal systems, open-source intelligence (OSINT), external media, and vendor feeds for emerging or active threats. Monitor building security systems, including access control, burglar and fire alarms, and CCTV platforms, coordinating issue resolution with Asset Protection and technical partners. Perform effectively in high-stress, time-sensitive situations, de-escalating emotional interactions and providing clear, safety-focused guidance. Produce accurate, timely, and detailed incident reports and situational updates for field leadership, stores, and home office partners. Support coordinated operational response efforts, including crisis management, enterprise risk escalation, and international travel safety monitoring. Perform additional duties as assigned to support continuous 24/7 operations. Click here for benefit details related to this position.