Energetic Junior Customer Success Manager – Champion Onboarding, AI‑Driven Insights, and Customer Delight for brighthush’s Cutting‑Edge Marketing Analytics Platform

About brighthush

brighthush is redefining the future of digital marketing by fusing sophisticated data analytics with the transformative power of artificial intelligence. Our platform empowers brands to discover, measure, and amplify the impact of their advertising campaigns with unprecedented precision. By turning raw data into actionable insights, we help e‑commerce and DTC leaders achieve higher ROAS, streamline creative workflows, and scale their campaigns across multiple channels.

Since our launch, brighthush has grown at a 2.5× year‑over‑year rate, secured more than $65 M in capital, and built a culture that thrives on speed, ownership, and relentless curiosity. Our founding team—seasoned entrepreneurs who have built and exited multiple tech ventures—has cultivated an environment where every team member can shape the product, influence strategy, and accelerate customer success.

Why Join brighthush?

• Impact‑First Mission: Every feature we ship is designed to deliver measurable value to our customers. You’ll see the direct effect of your work on brand performance.
• AI‑First Product: Our flagship AI agent, Runneth, is embedded in every customer journey. You’ll become a daily practitioner of AI‑augmented workflows.
• Fast‑Paced Growth: Join a team that is scaling at a pace that few can match. Your contributions will shape the future of marketing analytics.
• Remote‑First, Hybrid‑Optional: Work from anywhere in Canada or the United States, with optional in‑office hubs in Toronto, Montreal, Vancouver, and Porto.
• Competitive Compensation: Equity, health benefits from day one, a monthly health & lifestyle stipend, 20 days PTO, and a $1,500 work‑from‑home stipend.

Role Overview

As a Junior Customer Success Manager at brighthush, you will be the first human touchpoint for our SMB customers. You’ll guide them through onboarding, empower them to leverage Runneth, and ensure they continuously extract value from our analytics platform. While you’ll start with a senior CSM mentor, the goal is to evolve into a full‑blown Customer Success Manager who owns end‑to‑end customer relationships.

Key Responsibilities

• Onboarding & Training: Conduct Runneth 101 sessions—group workshops, one‑on‑one calls, and asynchronous walkthroughs—to help new customers launch their first AI‑driven campaigns.
• Proactive Engagement: Monitor system signals (e.g., inactivity, quota limits, error flags) and reach out before customers encounter friction.
• Account Recovery: Diagnose why customers go dark, troubleshoot issues, and re‑engage them with tailored solutions.
• Rapid Response: Deliver clear, concise, and empathetic written responses within hours, ensuring customers feel heard and supported.
• Documentation & Knowledge Management: Record every interaction in brighthush, maintaining a clean, searchable knowledge base that the entire team relies on.
• Product Mastery: Achieve fluency in brighthush’s platform and Runneth within the first 30 days, becoming a go‑to resource for customers and teammates.
• Continuous Learning: Stay updated on product releases, industry trends, and AI advancements to provide cutting‑edge guidance.

Essential Qualifications

• 2+ years of high‑volume hospitality experience (server, bartender, host, front desk, shift lead, or manager).
• Demonstrated ability to manage multiple priorities, resolve conflicts, and maintain composure under pressure.
• Strong written communication skills—capable of crafting clear, concise, and empathetic messages.
• Self‑motivated, high agency, and comfortable taking ownership of problems without waiting for direction.
• Basic tech proficiency—comfortable using SaaS tools, spreadsheets, and CRM systems.
• Passion for learning and curiosity about AI, marketing, or e‑commerce.

Preferred Qualifications

• Experience with marketing tech stacks (brighthush, brighthush, or similar).
• Background in building or managing digital assets—website, social media, or POS systems.
• Exposure to customer success or account management roles in a tech environment.
• Knowledge of data analytics, A/B testing, or campaign optimization.
• Experience with remote collaboration tools (brighthush, brighthush, brighthush, or similar).

Skills & Competencies

• Customer‑Centric Mindset: Treat every ticket as a person, not a problem.
• Problem‑Solving: Identify root causes quickly and propose actionable solutions.
• Time Management: Prioritize tasks to meet tight deadlines while maintaining quality.
• Adaptability: Thrive in a fast‑moving environment where product features evolve daily.
• Collaboration: Work seamlessly with product, sales, and marketing teams to advocate for customer needs.
• Data‑Driven Decision Making: Use metrics to assess success and inform strategy.

Career Growth & Learning Opportunities

At brighthush, the Associate CSM role is a launchpad, not a ceiling. Successful associates often transition into:

• Full Customer Success Manager – owning larger accounts and driving renewal strategies.
• Product Management – shaping the roadmap based on customer insights.
• Creative Strategy – translating data into compelling marketing narratives.
• Leadership roles – leading cross‑functional teams or regional customer success functions.

We invest heavily in professional development: access to industry conferences, AI workshops, and internal knowledge‑sharing sessions. Your growth trajectory is limited only by your ambition.

Work Environment & Culture

• Fast & Agile: Decision‑making happens quickly; we value momentum over bureaucracy.
• Advocacy‑Driven: We champion our customers internally, ensuring their voices shape product and strategy.
• Authentic Leadership: No generic playbooks—expect real, data‑backed guidance tailored to each client.
• Inclusive & Collaborative: Diverse teams across Canada, the U.S., and beyond, connected through an AI‑powered virtual office.
• Annual Offsite & Summer Retreat: Build camaraderie and recharge with the team.

Compensation & Perks

• Competitive base salary with equity participation.
• Health benefits from day one.
• Monthly health & lifestyle stipend.
• 20 days paid time off (PTO).
• $1,500 work‑from‑home stipend.
• Remote‑first policy with optional hybrid hubs.
• Access to cutting‑edge AI tools and continuous learning resources.

How to Apply

Ready to bring your hospitality‑grade service skills to the world of AI‑powered marketing analytics? Apply now and join brighthush in shaping the future of customer success.