Engineering Manager - Customer Studio

Engineering Manager Customer Studio Full-time | Remote in the US or Canada | US time zone hours About the opportunity Join a growing technology company focused on helping businesses activate customer data from their data warehouses to deliver personalized marketing experiences. Lead the Customer Studio product, a no-code platform that enables marketers to transform data into actionable insights and campaigns without writing SQL. This is a newly created engineering leadership opportunity to shape product direction, drive technical innovation, and grow a high-performing engineering team. What you will do Lead and develop approximately 4–5 engineers, owning delivery and supporting individual growth. Stay hands-on by writing production code, reviewing designs and solving technical problems when the team needs it. Own the roadmap for capabilities such as warehouse performance, analytics and experimentation, real-time audience syncing and generative AI workflows. Hire engineers, shape candidate evaluation, coach team members and manage performance. Improve shipping speed and reliability through observability, proactive issue detection and strong incident management. What you bring 4+ years of software engineering experience, including at least 2 years of formal engineering management. Experience building products at a high-growth startup or scale-up, or as a founder. Current ability to contribute code directly and make sound architecture and system design decisions. Direct ownership of hiring, coaching, career development and performance management. Strong communication, product judgment and ownership in a fast-changing environment. Helpful experience Data warehouses, SQL, Reverse ETL, customer data platforms, change data capture, analytics, experimentation or generative AI. A strong progression of responsibility and a top-tier computer science education are preferred. Working arrangements and interview process Work remotely from the US or Canada during US time zone hours. No required travel; annual offsites are optional. No relocation support. Visa transfers may be supported, subject to eligibility; new visa sponsorship is not offered. The process includes a recruiter screen, hiring manager discussion, people management and technical interviews, and a past-project walkthrough. Interview stages may be tailored to the candidate.