Enrollment Specialist (Remote)

This is a Fully Remote Job About Our Client: The organization operates within the healthcare sector, focusing on providing specialized treatment for children with neurodevelopmental differences. It addresses the challenge of delivering effective, life-changing care tailored to each child and family. The organization is in a phase of rapid growth and emphasizes diversity, inclusion, and equal opportunity within its workforce. About the Opportunity: The ENROLLMENT SPECIALIST role is essential for facilitating a positive and patient-centered experience for families throughout the enrollment process. This position serves as the primary contact for patient inquiries, supports timely completion and processing of required documentation, and coordinates scheduling across multiple disciplines to streamline the enrollment cycle. The role contributes directly to efficient patient access and care delivery. Responsibilities: Serve as the main point of contact for incoming patient inquiries and guide families through the enrollment process Assist patients and families in completing required documentation promptly, engaging providers as needed Schedule initial medical evaluations, care plan meetings, and additional assessments Maintain accurate and timely updates to systems of record such as Salesforce and Athena Support enrollment team members by sharing knowledge and responding to assistance requests Provide excellent patient relations through phone and email interactions with warmth and care Collaborate with scheduling staff and other team members to coordinate services Respond promptly and effectively to phone and web inquiries, meeting established service level agreements Be flexible with work hours to accommodate department needs Manage clerical tasks requiring independent judgment and effective use of office technology Requirements: Bachelor’s degree preferred Proficiency in Microsoft Word, Excel, and internet applications Familiarity with administrative and clerical procedures and office systems Strong verbal and written communication skills Customer service experience, preferably via phone Residency in specified states (AL, AZ, AR, CA, CO, CT, DE, FL, HI, ID, IL, IA, KS, LA, MD, MA, MS, NV, NJ, NY, NC, OH, PA, RI, TN, TX, VA, WA, WI) Pay Range and Compensation Package: Base pay range is $23 to $25.31 per hour, with compensation based on skill level, experience, education, and location Benefits & Perks: Company-subsidized medical and dental insurance options 401(k) plan with company match and rapid vesting Personal Time Off increasing with tenure Paid holidays Company-paid life insurance Disability insurance options Tuition reimbursement for continuing education and professional development Employee referral bonus awards Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.