Enterprise Customer Success Manager – brighthush Proof Platform – End‑to‑End Lifecycle Management, Adoption & Expansion

About brighthush – Pioneering the Future of Compliance and Sustainability Proofs

In today’s fast‑moving business landscape, companies are under relentless pressure to demonstrate compliance with an ever‑growing set of regulations, sustainability frameworks, and ESG (Environmental, Social, Governance) standards. The process of gathering, validating, and presenting evidence—often referred to as “proof management”—has become a massive operational hurdle. Fragmented spreadsheets, manual data collection, and siloed systems make it difficult for organizations to achieve the speed and accuracy required for audits, ratings, and stakeholder reporting.

brighthush has built the industry’s most advanced Proof Platform, a unified, cloud‑native library that transforms scattered data into a single, verified source of truth. By automating data ingestion, validation, and reporting across multiple frameworks such as EcoVadis, CDP, ISO, and emerging ESG standards, brighthush eliminates the “proof gap” and empowers enterprises to turn compliance into a strategic advantage.

As a market‑leading SaaS solution trusted by Fortune‑500 enterprises and ambitious mid‑market firms, brighthush is on a mission to make proof collection effortless, transparent, and future‑ready. We are looking for a dynamic, customer‑obsessed professional to join our growing Customer Success organization and help our clients unlock the full value of the platform.

Role Overview – Your Impact as a Customer Success Manager

The Customer Success Manager (CSM) at brighthush is the trusted advisor and champion for a portfolio of enterprise and mid‑market accounts. You will own the end‑to‑end customer journey—from the moment a contract is signed, through implementation, adoption, and long‑term value realization—ensuring that each client not only meets their compliance and sustainability goals but also discovers new opportunities for growth and operational excellence.

Your deep understanding of each account’s people, processes, and strategic objectives will enable you to position brighthush as an indispensable partner, driving higher usage, stronger health scores, and measurable expansion revenue.

Key Responsibilities

Implementation & Go‑Live Leadership

• Lead full‑cycle implementations, from kickoff workshops to final go‑live, creating detailed project plans that align technical, functional, and executive stakeholders.
• Facilitate cross‑functional collaboration between the client’s IT, compliance, EHS, quality, and business sponsor teams to define scope, timelines, and success criteria.
• Monitor project milestones, proactively manage risks, and ensure delivery on schedule—especially when tied to upcoming audits or rating submissions.
• Conduct configuration sessions, data migration reviews, and system integration testing to guarantee a seamless transition to the brighthush Proof Library.

Solution Design & Framework Integration

• Architect customized solutions that enable clients to capture evidence for multiple frameworks (e.g., EcoVadis, CDP, ISO 14001, GRI) within a single workflow.
• Advise customers on best‑practice process redesign, helping them move beyond a simple “lift‑and‑shift” to a more efficient, automated proof‑generation model.
• Collaborate with brighthush’s product and engineering teams to relay client feedback, influence roadmap priorities, and request new feature enhancements.

Adoption, Customer Health & Value Realization

• Drive platform adoption beyond the primary admin by engaging functional teams—EHS, quality, procurement, legal, and sustainability—through targeted training, webinars, and on‑site workshops.
• Utilize data analytics and regular health‑check meetings to monitor usage patterns, identify early‑warning signals, and intervene with tailored support plans.
• Develop and present quarterly business reviews (QBRs) that showcase ROI, compliance milestones achieved, and actionable insights for continuous improvement.

Retention, Expansion & Advocacy

• Own renewal negotiations, ensuring contract extensions are based on demonstrated value and future roadmap alignment.
• Identify upsell and cross‑sell opportunities—such as additional framework modules, advanced analytics, or professional services—and work with the sales team to close expansion deals.
• Cultivate client advocates who are willing to participate in case studies, reference calls, and industry events, amplifying brighthush’s market presence.

Strategic Relationship Management

• Become the single point of contact for executive sponsors, providing strategic counsel on compliance trends, regulatory changes, and sustainability best practices.
• Maintain a comprehensive account plan that outlines key stakeholders, decision‑makers, success metrics, and a roadmap for future collaboration.
• Leverage brighthush’s partner ecosystem to connect clients with complementary solutions (e.g., carbon accounting tools, risk management platforms) when appropriate.

Essential Qualifications

• Experience: Minimum 4‑6 years of proven success in a Customer Success, Account Management, or Consulting role within SaaS, enterprise software, or compliance‑focused technology companies.
• Industry Knowledge: Strong familiarity with ESG, sustainability reporting, compliance frameworks (EcoVadis, CDP, ISO, GRI, SASB) and the challenges organizations face in gathering verifiable evidence.
• Education: Bachelor’s degree in Business Administration, Environmental Science, Engineering, or a related field; advanced degree is a plus.
• Language Skills: Fluency in English (both written and spoken) is required; German proficiency is highly desirable given our European client base.
• Project Management: Demonstrated ability to lead complex, multi‑stakeholder implementations using methodologies such as Agile or PRINCE2.
• Analytical Mindset: Comfort working with data dashboards, health‑score metrics, and KPI tracking to drive decision‑making.
• Customer‑Centric Attitude: Passion for delivering exceptional service, building long‑term relationships, and turning challenges into opportunities.

Preferred Qualifications & Nice‑to‑Haves

• Certifications such as PMP, CSPO, or ITIL.
• Hands‑on experience with sustainability reporting tools, carbon accounting platforms, or audit management systems.
• Background in consulting or professional services within the environmental, health & safety (EHS) domain.
• Track record of exceeding renewal and expansion targets in a SaaS environment.
• Experience working in a fast‑growing, high‑velocity startup or scale‑up culture.

Core Skills & Competencies for Success

• Communication: Ability to translate technical concepts into business value for C‑suite executives and operational teams alike.
• Problem‑Solving: Proactive in diagnosing adoption barriers and crafting creative, data‑driven solutions.
• Negotiation: Skilled at renewal and expansion discussions, balancing client needs with company objectives.
• Collaboration: Works seamlessly with product, sales, marketing, and engineering to champion the customer’s voice.
• Adaptability: Thrives in a dynamic environment where priorities shift quickly and new frameworks emerge.
• Technology Savvy: Comfortable navigating cloud‑based platforms, APIs, and integration tools.

Career Growth & Learning Opportunities at brighthush

At brighthush, your professional development is a strategic priority. As a Customer Success Manager, you will have access to a robust learning ecosystem that includes:

• Mentorship Programs: Pairing with senior CSMs and product leaders to accelerate skill acquisition.
• Certification Support: Funding for industry‑recognized credentials (e.g., Certified ESG Analyst, PMP).
• Cross‑Functional Rotations: Opportunities to spend time with product, engineering, or sales teams to broaden your business perspective.
• Leadership Pathways: Clear tracks toward Senior CSM, Team Lead, or Customer Success Director roles based on performance and ambition.
• Innovation Labs: Participate in beta testing of new platform features and contribute to shaping the future roadmap.

Work Environment & Culture at brighthush

We believe that a thriving workplace fuels extraordinary customer outcomes. brighthush offers a culture built on:

• Purpose‑Driven Mission: Every employee contributes to a more transparent, sustainable world.
• Inclusive Collaboration: Diverse teams, open communication channels, and a flat hierarchy that encourages ideas from all levels.
• Flexibility: Hybrid work model with the freedom to choose where you are most productive—whether that’s at home, in a co‑working space, or at our modern headquarters.
• Well‑Being Focus: Comprehensive mental‑health resources, wellness stipends, and regular team‑building activities.
• Recognition & Rewards: Quarterly awards, peer‑nominated accolades, and transparent performance metrics.

Compensation, Perks & Benefits (General Overview)

While exact figures are tailored to experience and market benchmarks, successful candidates can expect:

• Competitive base salary aligned with industry standards for senior customer success roles.
• Performance‑based bonuses tied to renewal rates, expansion revenue, and customer health metrics.
• Equity participation—stock options or RSUs—allowing you to share in brighthush’s growth.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Generous paid time off (PTO) plus additional holidays to support work‑life balance.
• Professional development budget for conferences, courses, and certifications.
• Technology stipend for home‑office setup, high‑speed internet, and ergonomic equipment.
• Employee assistance program (EAP) and access to mental‑health platforms.

Why Join brighthush?

If you are passionate about turning complex compliance challenges into strategic opportunities, love guiding enterprises through digital transformation, and thrive in a fast‑moving, purpose‑centric environment, brighthush is the place where your impact will be magnified. You will work alongside visionary product innovators, seasoned industry experts, and a global community of customers who are reshaping how the world proves sustainability.

Ready to Make a Difference?

Take the next step in your career and become a catalyst for change at brighthush. Click the link below to submit your application, and let’s build a more transparent, sustainable future together.