Enterprise Customer Success Manager (Remote)

OverviewMyOme is seeking a passionate Enterprise Customer Success Manager (Remote) to join our team.Reporting to the Director of Customer Success, you will build and nurture long-term relationships with enterprise-level clients and help design best practices to deliver exceptional service to our largest partners.MyOme's mission is to provide clinically actionable genetic information to patients throughout their lives.We combine clinical-grade whole genome sequencing, advanced methods for genome interpretation, and seamless digital tools for doctors and patients to order and access results.Our team is composed of seasoned entrepreneurs, scientists, and operators, and we're backed by top-tier investors.ResponsibilitiesStrategic Partner :Develop and manage strategic customer relationships, acting as a trusted advisor and advocate for enterprise accounts.Onboarding & Enablement Expert :Lead the onboarding process for new accounts and clinicians within existing accounts, ensuring smooth integration with MyOme's services and alignment with Sales Account Executives.Account Health :Proactively identify and address customer needs, drive high satisfaction and long-term engagement, contributing to retention strategy and Voice of the Customer program.Growth Catalyst :Collaborate with Sales, Marketing, Product and Clinical teams to deliver programs that maximize customer value and drive growth.Champion for Value :Communicate value to clients using data-driven storytelling, identify expansion and retention opportunities, and use feedback to optimize processes.Foster a Winning Culture :Contribute to shaping best practices, workflows, and success metrics for the CSM function as a foundational team member.QualificationsMinimum 7years of experience in enterprise-level sales and / or customer success, within genomics and / or biotechnology; healthcare landscape understanding a plus.Bachelor's degree in a relevant field preferred but not required.Strong problem-solving orientation with a data-driven approach to decision-making; ability to navigate complex situations and proactively resolve client challenges.Experience in retention and expansion with up-selling, cross-selling, and owning a book of business; experience managing complex, technical projects a plus.Advanced communication skills with ability to present to diverse audiences including executives and key opinion leaders (KOLs).Passion for coaching and mentoring; aspiration to lead and manage high-performing teams.Self-starter with autonomy in prioritization; entrepreneurial mindset.Location, Compensation, and BenefitsLocation :Full-time remote -- occasional travel for onboarding and company meetings.Compensation :$120,000-$160,000 / year, plus equity and benefits :Company-paid health / vision / dental benefits401KUnlimited PTOCompany-sponsored offsites and team meals during in-person meetingsDirect access to company leadership and opportunity to grow into operational leadership rolesWhy Work at MyOme?Make an impact at the intersection of healthcare and technology.Take initiative and be empowered to lead.Value humility, transparency, and collaborative problem-solving.Thrive in fast-moving, dynamic environments with smart, driven teammates.Competitive compensation, meaningful equity, and excellent benefits.Learn more :myome.comJ-18808-Ljbffr. Experience: 5 years required