Entry Level Claims Adjuster
About the position This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024. Travel Guard is seeking an Entry Level Claims Adjuster in Houston, TX. We’re seeking empathetic, dependable, detailed, and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem — we’ll provide all the training you need to succeed. In this role you will assess and investigate travel-related claims, applying policy guidelines, and ensuring timely resolutions within 30-45 days while maintaining clear communication with stakeholders.
Responsibilities
- Provide exceptional customer support to claimants throughout the claims process
- Spend 50-75% of your time conversing with stakeholders to ensures claims are efficiently brought to a final resolution within 30-45 days
- Assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions
- Communicate with claimants using empathy to gather necessary documentation
- Apply policy guidelines to determine coverage and claim validity
- Maintain detailed claim records within the internal claims systems
- Comply with all statutory and regulatory requirements in all applicable jurisdictions
Requirements
- Minimum of a high school diploma or equivalent
- 1-2 years of customer service experience
- Be eager to learn new skills within the claims and insurance industry
- Excellent written and verbal communication skills
- An eye for details, supporting thorough investigations and precise documentation
- A willingness to obtain your State Specific Adjuster Licensing within 6 months of employment
Benefits
- Regular annual and personal leave benefits
- Volunteer leave
- Comprehensive paid parental leave scheme
- Competitive high-deductible health plan
- EAP programs
- Access to health and well-being activities
- 401(k) program with employer matching