Entry‑Level CPC Processor & Customer Support Specialist – Remote Health Data Governance, Patient Privacy Protection, and High‑Volume Call Center Operations at brighthush

About brighthush – Pioneering the Future of Health Data

In the rapidly evolving digital health ecosystem, data is the lifeblood that fuels scientific discovery, informs clinical decision‑making, and shapes public‑health policy. brighthush is not merely a participant in this transformation; we are a catalyst. Our secure, privacy‑first platform unifies fragmented patient records into a single, compliant ecosystem that enables life‑science companies, government agencies, payers, and academic institutions to accelerate innovation while safeguarding the most sensitive information. By making health data more accessible, trustworthy, and actionable, we empower stakeholders to develop breakthrough therapies, improve outcomes, and deliver equitable care to every patient.

Every patient’s story matters, and at brighthush we embed the highest standards of security, compliance, and ethical stewardship into every process. This unwavering commitment has earned us the trust of partners who demand speed without compromising integrity. As a member of our remote, high‑volume call center, you will be the frontline of this ecosystem—ensuring that data requests are processed accurately, stakeholders feel heard, and every interaction upholds the privacy safeguards that define our mission.

Why Join brighthush? – A Purpose‑Driven Career with Real Impact

Choosing a career at brighthush means aligning yourself with a purpose‑driven organization that values both impact and personal growth. Below are the compelling reasons top talent chooses to build their future with us:

• Meaningful Impact: Each call you handle directly supports the flow of critical health data that fuels research breakthroughs, improves patient outcomes, and advances public health initiatives.
• Remote Flexibility: Work from any location in the United States with a reliable internet connection and a comfortable home‑office setup. We trust you to deliver results, not to monitor your desk.
• Clear Career Pathways: Begin as a CPC Processor I and progress to senior support roles, data‑operations specialist positions, project coordination, or management tracks within brighthush.
• Comprehensive Training & Mentorship: Our structured onboarding program pairs you with an experienced mentor for live shadowing, followed by ongoing skill‑building workshops and certification opportunities.
• Competitive Compensation: Earn an hourly wage ranging from $15.00 to $18.32, with eligibility for overtime, performance‑based bonuses, and regular salary reviews.
• Robust Benefits Package: Enjoy paid time off, health, vision, and dental insurance, a 401(k) plan with company match, tuition assistance, wellness programs, and more.
• Inclusive & Diverse Culture: We celebrate diversity, champion equity, and foster an environment where every voice is heard, respected, and valued.

Key Responsibilities – What Your Day Will Look Like

As an Entry‑Level CPC Processor & Customer Support Specialist, you will serve as the first point of contact for patients, insurance providers, attorneys, and other stakeholders seeking updates on medical record requests. Your role blends high‑quality customer service, meticulous data processing, and cross‑functional collaboration. Core duties include:

• Customer Interaction: Answer inbound calls, respond to emails, and engage via chat platforms in a courteous, professional manner. Ensure each stakeholder feels supported and informed throughout the request lifecycle.
• Data Processing & Validation: Accurately enter, verify, and track medical record requests using our multi‑platform system. Maintain dual‑monitor workstations to handle simultaneous applications while preserving data integrity.
• Documentation & Quality Assurance: Log every interaction, status change, and follow‑up in the Customer Relationship Management (CRM) system. Conduct routine quality checks to guarantee compliance with HIPAA and internal security policies.
• Cross‑Functional Collaboration: Partner with data‑governance, compliance, IT, and legal teams to resolve complex queries, troubleshoot system issues, and streamline workflow efficiencies.
• Privacy & Security Adherence: Rigorously follow HIPAA guidelines, data‑handling protocols, and brighthush’s internal security standards to protect patient information at every step.
• Performance Metrics Management: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑call resolution, and quality scores while maintaining a high volume of calls.
• Continuous Improvement: Participate in process‑enhancement initiatives, contribute ideas for reducing errors, and help refine standard operating procedures (SOPs) to elevate overall customer satisfaction.

Essential Qualifications – The Foundations We Require

We are looking for candidates who demonstrate the following baseline qualifications and attributes:

• High school diploma or equivalent; an associate’s degree is preferred but not mandatory.
• Minimum of one (1) year of customer service or call‑center experience, ideally within healthcare, data services, or a regulated industry.
• Exceptional verbal and written communication skills in English, with the ability to convey complex information clearly and empathetically.
• Proficiency with the Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based applications.
• Demonstrated ability to thrive in a fast‑paced, high‑volume environment while maintaining accuracy and composure.
• Strong organizational skills, keen attention to detail, and a commitment to data integrity.
• Effective multitasking, prioritization, and time‑management capabilities.
• Basic understanding of HIPAA, data‑privacy principles, and the importance of safeguarding protected health information (PHI) – a plus but not required.

Preferred Qualifications – What Will Set You Apart

Candidates who bring any of the following experiences or skills will have a distinct advantage:

• Hands‑on experience with dual‑monitor setups and complex data‑entry workflows.
• Familiarity with electronic health record (EHR) systems, health‑information exchanges, or similar health‑data platforms.
• Exposure to medical billing, coding, or health‑information management processes.
• Understanding of call‑center performance metrics such as average handle time, first‑call resolution, and customer satisfaction (CSAT) scores.
• Proven success working remotely, demonstrating self‑discipline, reliable internet connectivity, and a dedicated workspace.
• Experience with CRM tools (e.g., Salesforce, Zendesk) or ticketing systems.
• Relevant certifications such as Certified Professional in Healthcare Information Management (CPHIM) or Certified Data Management Professional (CDMP).

Skills & Competencies – The Blend of Technical and Soft Skills You’ll Need

Success in this role requires a balanced mix of technical aptitude and interpersonal finesse:

• Technical Proficiency: Ability to navigate multiple software applications simultaneously, troubleshoot minor technical issues, and adapt quickly to new platforms.
• Analytical Thinking: Skill in interpreting data‑request details, identifying discrepancies, and proposing corrective actions.
• Customer‑Centric Mindset: Genuine passion for delivering exceptional service, building trust, and ensuring stakeholder satisfaction.
• Adaptability: Comfort with evolving processes, regulatory updates, and shifting priorities in a dynamic environment.
• Team Collaboration: Strong ability to work effectively with cross‑functional teams across different time zones, sharing knowledge and supporting collective goals.
• Problem‑Solving: Proactive identification of issues, resourceful escalation, and recommendation of process improvements.
• Emotional Intelligence: Sensitivity to the concerns of patients and their families, especially when dealing with sensitive health information.

Career Growth & Learning Opportunities – Your Pathway to Advancement

brighthush is committed to nurturing talent from the ground up. As you master the CPC Processor I role, a clear ladder of advancement awaits:

• Senior CPC Processor: Lead complex cases, mentor new hires, and influence process‑improvement initiatives.
• Data Operations Specialist: Transition into data‑quality, governance, or analytics functions, leveraging your frontline experience to shape data integrity strategies.
• Project Coordinator: Manage cross‑functional projects that drive platform enhancements, workflow automation, and regulatory compliance initiatives.
• Team Lead / Manager: Oversee a team of support specialists, set performance standards, and contribute to strategic planning.

We also invest heavily in continuous learning:

• Monthly webinars covering healthcare data standards, emerging compliance requirements, and technology trends.
• Access to an internal learning portal with courses on data analytics, project management, leadership, and advanced customer‑service techniques.
• Tuition assistance of up to $5,000 per year for approved certifications and degree programs.
• Opportunities to attend industry conferences (virtual or in‑person) to broaden professional networks.

Work Environment & Culture – Thriving Remotely at brighthush

Our remote workforce is built on collaboration, transparency, and a shared commitment to excellence. As a member of the team you will:

• Participate in weekly virtual huddles to align on goals, share best practices, and celebrate wins.
• Engage in quarterly virtual team‑building events, wellness challenges, and social gatherings that foster camaraderie.
• Receive regular, constructive feedback from mentors and managers to support continuous professional development.
• Enjoy a flexible schedule that respects work‑life balance while meeting business needs, including the ability to adjust shift times within core operating hours.
• Benefit from a supportive technology stack—company‑provided laptop, headset, and a stipend for home‑office ergonomics.

Compensation & Benefits – Rewarding Your Contributions

While the base hourly rate ranges from $15.00 to $18.32, brighthush offers a holistic benefits package designed to support your health, financial security, and personal growth:

• Paid Time Off (PTO): Accrue vacation, sick leave, and personal days, with additional paid holidays.
• Health, Vision, and Dental Insurance: Multiple plan options for individuals and families, with employer contributions.
• 401(k) Retirement Plan: Company match up to 4% of your contributions, helping you build a secure future.
• Tuition Assistance: Up to $5,000 per year for approved courses, certifications, or degree programs.
• Wellness Programs: Virtual fitness classes, mental‑health resources, and an Employee Assistance Program (EAP) for confidential counseling.
• Performance Bonuses & Overtime: Opportunities to earn additional compensation based on individual and team performance.
• Technology Stipend: Quarterly allowance for home‑office upgrades, internet service, or ergonomic accessories.

Health & Safety Requirements – Protecting Our Community

To maintain a safe environment for patients, partners, and employees, brighthush requires post‑offer health screenings and proof of vaccinations, including flu, Tdap, and COVID‑19. Exemptions are considered on a case‑by‑case basis for legitimate medical or religious reasons. Please note that this position is not eligible for employment sponsorship.

Equal Opportunity & Inclusion – A Workplace for Everyone

brighthush is dedicated to fostering an inclusive workplace free from discrimination. We proudly provide equal employment opportunities for all qualified individuals, regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available throughout the hiring process for candidates with disabilities.

How to Apply – Take the First Step Toward a Purpose‑Driven Career

If you are ready to join a forward‑thinking team that is shaping the future of healthcare data, we encourage you to submit your application today. Click the link below to begin the process, attach your resume and a concise cover letter highlighting your relevant experience, and answer the brief pre‑screening questions.

Apply Now – Entry‑Level CPC Processor & Customer Support Specialist

We look forward to learning how your skills, enthusiasm, and commitment to patient privacy align with brighthush’s mission to make healthcare decisions smarter, faster, and more equitable.