Entry‑Level Customer Experience Analyst – Data Collection, Analysis, Insight Presentation & Continuous Improvement in Pediatric Mental Health Innovation at brighthush

About brighthush

brighthush is a forward‑thinking, nonprofit organization that is reshaping the landscape of children’s mental health and wellness across inpatient and outpatient settings. With a mission rooted in compassion, evidence‑based care, and community partnership, brighthush harnesses data and technology to drive better outcomes for young patients and their families. Our team is composed of passionate professionals who thrive on collaboration, continuous learning, and a shared commitment to making a measurable difference in the lives of those we serve. From the first moment a child steps into our care to the last follow‑up appointment, we are dedicated to creating a seamless, patient‑centered experience that reflects our core values of empathy, excellence, and equity.

Why This Role Is Critical

In the fast‑evolving field of pediatric mental health, data is the compass that guides every decision—from clinical protocols to resource allocation. As an Entry‑Level Customer Experience Analyst, you will be the bridge that translates raw numbers into actionable insights, ensuring that every child’s journey is informed by evidence and every family’s voice is heard. Your analyses will directly influence policy changes, training programs, and operational efficiencies, making a tangible impact on the quality of care we deliver. By combining quantitative rigor with qualitative empathy, you will help brighthush stay ahead of emerging trends and maintain our reputation as a leader in child‑centered mental health care.

Key Responsibilities

• Data Collection & Management: Design, administer, and manage surveys using Qualtrics; extract and clean data from Electronic Health Records (EHR) and other internal systems; maintain accurate, up‑to‑date databases that support real‑time decision making.
• Data Analysis & Modeling: Apply statistical techniques—including descriptive statistics, trend analysis, and hypothesis testing—to identify gaps, opportunities, and patterns across patient populations.
• Insight Presentation: Create dashboards and visualizations using tools such as Tableau or Power BI; prepare concise, compelling reports and presentations for clinical leaders, executives, and community partners.
• Qualitative Research: Conduct structured care calls, phone or video interviews with patients, families, and staff to gather qualitative feedback that complements quantitative findings.
• Process Improvement: Collaborate with cross‑functional teams to implement data‑driven changes; monitor outcomes, iterate on solutions, and document lessons learned.
• Compliance & Quality Assurance: Ensure all data handling complies with HIPAA, GDPR, and internal privacy policies; maintain audit trails and documentation to support regulatory and accreditation requirements.
• Stakeholder Engagement: Build strong relationships with clinical staff, administrators, and external partners to ensure data relevance, usability, and adoption.
• Continuous Learning: Stay current on emerging analytics tools, healthcare data standards, and best practices in patient experience research; share knowledge with the team through workshops and knowledge‑sharing sessions.

Essential Qualifications

• Bachelor’s degree in Data Science, Computer Science, Social Services, Psychology, or a related field.
• Minimum of 1 year of experience in data collection, analysis, or a related role.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word) and Qualtrics.
• Strong analytical skills with the ability to interpret complex datasets and identify actionable insights.
• Excellent written and verbal communication skills; ability to present findings to diverse audiences.
• Valid driver’s license and auto insurance (required for occasional on‑site visits).
• Age 21 or older.

Preferred Qualifications

• Experience with Electronic Health Record (EHR) systems and healthcare data standards.
• Knowledge of statistical software such as SPSS, SAS, or R.
• Background in healthcare, mental health, or social services.
• Experience conducting care calls or patient interviews.
• Familiarity with data visualization tools like Tableau or Power BI.
• Demonstrated ability to work independently and manage multiple projects simultaneously.

Core Competencies & Skills

• Analytical Thinking: Ability to dissect complex problems and synthesize data into clear conclusions.
• Communication: Skilled at translating technical findings into layperson language for stakeholders.
• Customer‑Centric Mindset: Passion for improving patient and family experiences.
• Collaboration: Comfortable working with clinicians, administrators, and external partners.
• Adaptability: Thrives in a fast‑moving, mission‑driven environment.
• Ethical Judgment: Adheres to privacy regulations and maintains data integrity.
• Project Management: Ability to prioritize tasks, meet deadlines, and coordinate with multiple teams.
• Technical Proficiency: Comfortable learning new software and data platforms quickly.

Career Path & Development Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Analyst, you will have the opportunity to:

• Progress to senior analyst or data science roles within the organization.
• Take on leadership responsibilities for cross‑departmental projects.
• Participate in mentorship programs with senior leaders in data analytics and clinical operations.
• Attend industry conferences, webinars, and training sessions to stay current on best practices.
• Contribute to research publications and case studies that showcase our impact.
• Develop a portfolio of data‑driven initiatives that can be leveraged for future career opportunities.

Work Environment & Culture

brighthush offers a flexible, remote work model with optional on‑site collaboration in St. Louis or Webster Groves. Our culture is built on:

• Inclusivity: A diverse workforce that values every voice.
• Transparency: Open communication channels and regular feedback loops.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Well‑Being: Comprehensive wellness programs, mental health resources, and work‑life balance initiatives.
• Community Impact: Opportunities to volunteer, partner with local schools, and engage in outreach.
• Team Spirit: Regular virtual coffee chats, hackathons, and cross‑functional workshops.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive salary package that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off, sick leave, and parental leave.
• Professional development stipend and tuition reimbursement.
• Flexible work hours and remote work options.
• Employee assistance program and mental health support.
• Annual wellness stipend and on‑site fitness classes (when available).
• Access to a robust learning platform with courses in data science, healthcare analytics, and leadership.

How to Apply

Ready to make a tangible difference in children’s mental health? Submit your application through the link below. We look forward to reviewing your experience and discussing how you can contribute to brighthush’s mission. Please include a cover letter that highlights a specific project or experience where you turned data into actionable change.

Apply To This Job

Join the brighthush Family

At brighthush, your analytical expertise will shape the future of pediatric mental health care. Join us to turn data into compassion, insight into action, and hope into reality. If you are driven by purpose, eager to learn, and ready to collaborate with a team that values every contribution, we encourage you to apply today. Together, we can create a brighter, healthier future for children and families across the nation.