Entry‑Level Customer Service Agent – Remote – Build Relationships, Drive Customer Satisfaction, and Grow Your Career with brighthush

About brighthush

brighthush is a forward‑thinking financial services provider dedicated to empowering working families with affordable life insurance and supplemental health benefits. With a mission to make financial protection accessible and understandable, we blend cutting‑edge technology with a human‑centric approach. Our team is composed of passionate professionals who thrive on collaboration, continuous learning, and delivering exceptional value to our customers. Whether you’re a seasoned industry veteran or just starting your career, brighthush offers a dynamic environment where your contributions matter and your growth is a priority.

Why Join brighthush?

• Impactful Work: Every interaction you have helps families secure their future and gain peace of mind.
• Remote Flexibility: Work from anywhere in Canada while staying connected to a vibrant, supportive community.
• Career Development: Structured learning paths, mentorship programs, and cross‑functional projects accelerate your professional journey.
• Inclusive Culture: Diversity, equity, and inclusion are woven into our daily operations, ensuring every voice is heard.
• Competitive Compensation: A comprehensive package that rewards performance, dedication, and innovation.

Role Overview

As an Entry‑Level Customer Service Agent at brighthush, you will be the frontline advocate for our customers. Your primary focus will be to explain our products, answer inquiries, and review coverage options with clarity and empathy. You will work closely with the sales and underwriting teams to ensure a seamless customer experience from first contact to policy issuance.

Key Responsibilities

• Product Education: Deliver clear, concise explanations of our life insurance and supplemental health products to prospective and existing customers.
• Inquiry Management: Respond promptly to customer questions via phone, email, and chat, ensuring high satisfaction scores.
• Coverage Review: Assist customers in reviewing and updating their coverage to align with life changes and financial goals.
• Data Accuracy: Maintain meticulous records of customer interactions, updates, and follow‑ups in our CRM system.
• Collaboration: Partner with underwriting, claims, and sales teams to resolve complex issues and close sales opportunities.
• Continuous Improvement: Contribute feedback on processes, scripts, and tools to enhance the customer journey.

Essential Qualifications

• High school diploma or equivalent; post‑secondary education preferred.
• Minimum of 1 year of experience in customer service, sales, or a related field.
• Strong verbal and written communication skills in English.
• Proficiency with CRM software and Microsoft Office Suite.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Positive, professional demeanor with a genuine passion for helping others.

Preferred Qualifications

• Experience in the financial services or insurance industry.
• Knowledge of life insurance products and terminology.
• Multilingual capabilities (e.g., French, Spanish).
• Previous remote work experience with a proven track record of self‑management.
• Certifications such as Certified Customer Service Professional (CCSP) or similar.

Skills & Competencies

• Relationship Building: Ability to establish trust and rapport quickly with diverse customers.
• Problem Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment while maintaining high service standards.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Attention to Detail: Ensure accuracy in documentation, data entry, and compliance requirements.
• Time Management: Balance multiple priorities and deliver consistent results.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. As an entry‑level agent, you will have access to:

• Structured Onboarding: A comprehensive training program covering product knowledge, customer service best practices, and compliance.
• Mentorship: Pairing with experienced agents who provide guidance, feedback, and career advice.
• Professional Development: Paid courses, certifications, and workshops in sales, insurance, and leadership.
• Career Pathways: Clear progression routes to senior agent, team lead, or specialized roles in underwriting, claims, or product management.
• Performance Recognition: Quarterly awards, bonuses, and public acknowledgment for outstanding service.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and respect. Our remote-first approach means you’ll have the flexibility to work from your preferred location while staying connected through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Digital collaboration tools (Slack, Teams, Zoom).
• Regular virtual social events, game nights, and wellness challenges.
• A culture that celebrates diversity, equity, and inclusion through employee resource groups and community outreach.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary complemented by:

• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• Flexible paid time off and holiday schedule.
• 401(k) or RRSP matching contributions.
• Employee assistance programs and mental health resources.
• Continuous learning stipend and tuition reimbursement.
• Access to a digital wellness platform and fitness subsidies.

How to Apply

Ready to start a rewarding career where every call makes a difference? Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

Closing Statement

At brighthush, we’re not just offering a job – we’re offering a platform for you to grow, learn, and make a tangible impact on families across Canada. If you’re eager to build strong relationships, master the art of customer service, and advance your career in a supportive, innovative environment, we want to hear from you. Apply today and become a vital part of our mission to bring brighter futures to everyone.