Entry‑Level Customer Service Specialist – Remote Physician Billing & Insurance Claims Support – Full‑Time Healthcare Finance Professional at brighthush – Accelerate Your Career in Revenue Cycle Management, Patient Experience, and Healthcare Revenue Optimization

About brighthush

brighthush is a trailblazer in the evolving landscape of healthcare finance, redefining how medical practices manage revenue cycles in a digital age. Our mission is simple yet powerful: empower clinicians to focus on patient care while we handle the complex, time‑consuming tasks of billing, claims, and financial reconciliation. By marrying advanced analytics, AI‑driven workflows, and an intuitive user interface, we deliver end‑to‑end solutions that streamline operations, reduce denials, and accelerate cash flow for practices across the United States. Whether you are a seasoned professional or just stepping into the healthcare industry, brighthush offers a vibrant, remote‑first environment where innovation meets impact.

Why brighthush is the Right Choice for Your Career

At brighthush, stability meets rapid expansion. Our remote‑first model empowers you to work from any U.S. location while staying connected to a high‑energy, collaborative team. We champion continuous learning, professional development, and work‑life balance, ensuring every team member can thrive personally and professionally. Join a culture that celebrates diversity, rewards innovation, and values your contributions.

Position Overview

As an Entry‑Level Customer Service Specialist, you will be the frontline advocate for patients, providers, and insurance partners. Your role blends customer‑centric communication with meticulous billing expertise, ensuring every claim is processed accurately and every question is answered with empathy and professionalism. You will become an integral part of the revenue cycle, safeguarding patient experience while keeping practices financially healthy.

Key Responsibilities

• Front‑Line Support: Serve as the first point of contact for patients, providers, and insurance carriers via phone, email, and chat, delivering courteous, accurate assistance that reflects brighthush’s commitment to excellence.
• Claims Processing & Reconciliation: Process and reconcile physician billing and third‑party payer claims, ensuring strict adherence to payer guidelines and internal policies.
• Payment Management: Collect payments, issue receipts, and update patient accounts in real‑time, maintaining meticulous records for audit readiness.
• EHR & Billing System Navigation: Navigate and utilize electronic health record (EHR) and billing systems such as brighthush’s proprietary platform to retrieve, enter, and verify data.
• Discrepancy Resolution: Collaborate with medical staff to resolve billing discrepancies, denial reasons, and payment follow‑ups, ensuring a smooth revenue cycle.
• Insurance Knowledge: Maintain up‑to‑date knowledge of insurance benefit structures, including HMOs, PPOs, Medicare, and Medicaid.
• CRM Documentation: Document all interactions in the customer relationship management (CRM) system, ensuring data integrity and confidentiality.
• Continuous Improvement: Participate in continuous improvement initiatives, providing feedback on workflow efficiencies and system enhancements.
• Team Collaboration: Work closely with billing analysts, claims coordinators, and provider relations teams to ensure seamless communication and issue resolution.
• Compliance & Quality Assurance: Adhere to HIPAA regulations and internal quality standards, performing regular audits and process checks.

Essential Qualifications

• High school diploma or GED; associate’s degree in health administration, business, or a related field preferred.
• Minimum of 6 months experience in physician billing, third‑party payer processing, or a related healthcare support role.
• Strong understanding of insurance benefits, claim forms, and payer types (HMO, PPO, Medicare, Medicaid).
• Proficiency with electronic health record (EHR) systems, especially brighthush’s platform, or comparable billing platforms.
• Excellent verbal and written communication skills in English.
• Demonstrated ability to handle multiple tasks simultaneously while maintaining accuracy.
• High level of integrity and commitment to patient confidentiality (HIPAA compliance).
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM platforms.

Preferred Qualifications

• Experience with medical terminology and coding (ICD‑10, CPT, HCPCS).
• Prior exposure to remote work environments and virtual collaboration tools.
• Knowledge of payer denial management and appeal processes.
• Certification in medical billing or health information management (e.g., Certified Professional Biller).
• Strong analytical skills and a problem‑solving mindset.
• Experience with data analytics tools or reporting dashboards.

Skills & Competencies

• Customer‑Service Orientation: Passion for helping patients and providers, with a genuine desire to resolve issues efficiently.
• Attention to Detail: Commitment to data accuracy and meticulous record‑keeping.
• Adaptability: Ability to stay current with evolving payer rules and technology updates.
• Team Collaboration: Cross‑functional communication skills and a collaborative mindset.
• Time Management: Prioritization in a fast‑paced environment, meeting deadlines without compromising quality.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM platforms.
• Problem‑Solving: Analytical thinking to troubleshoot billing issues and propose process improvements.
• Learning Agility: Eagerness to absorb new information, tools, and industry best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Specialist I, you’ll benefit from a structured onboarding program, mentorship from seasoned billing professionals, and ongoing training modules that cover advanced billing techniques, payer negotiations, and regulatory compliance. Successful performers can progress to roles such as Billing Analyst, Claims Coordinator, or even managerial positions within our billing and revenue cycle teams. We actively support professional certifications and provide tuition reimbursement for relevant courses, ensuring your career trajectory aligns with your aspirations.

Work Environment & Company Culture

Our remote‑first model grants you flexible scheduling, a healthy work‑life balance, and the freedom to work from any location within the United States. Despite the distance, we cultivate a tight‑knit community through weekly virtual huddles, quarterly town‑halls, and informal “coffee chat” sessions. Diversity, equity, and inclusion are core values; we celebrate the unique perspectives each team member brings. Innovation is encouraged—your ideas can shape processes, technology adoption, and patient experience improvements. At brighthush, collaboration is not just a buzzword—it’s the foundation of our daily operations.

Compensation & Benefits

• Competitive Salary: USD 49,004 – 60,008 per year, commensurate with experience and performance.
• Generous Paid Time Off: Vacation, sick leave, and personal days to support your well‑being.
• Health & Wellness: Comprehensive health, dental, and vision insurance plans with employer contributions.
• Retirement Planning: 401(k) retirement plan with company match to secure your future.
• Employee Assistance: EAP and wellness resources to support mental and physical health.
• Professional Development: Stipend and tuition reimbursement for approved courses and certifications.
• Financial Tools: Access to a benefits portal with health savings accounts (HSAs) and flexible spending accounts (FSAs).
• Technology Allowance: Home office stipend to equip you with the tools needed for remote success.
• Wellness Programs: Virtual fitness classes, mindfulness sessions, and wellness challenges.

How to Apply

Ready to launch your career in healthcare billing and claims support? We invite you to apply today and become part of brighthush’s mission to transform patient care through exceptional administrative support. Click the link below to submit your application and take the first step toward a rewarding career path that values excellence, innovation, and the well‑being of both patients and employees.