Entry‑Level Customer Service Trainee – Remote Michigan – Launch Your Career in Healthcare Benefits & Patient Support with brighthush – Join a Purpose‑Driven, Innovative Team Transforming Oral Health Care

About brighthush

brighthush is more than a company; it’s a movement dedicated to reshaping how people experience oral health care across Michigan and beyond. By partnering with dental providers, insurers, and patients, we design innovative benefit plans that make high‑quality, affordable dental care accessible to every community. Our mission is simple yet powerful: to improve oral health outcomes through collaboration, continuous learning, and genuine care for both our customers and our people. If you thrive in a fast‑moving, mission‑driven environment and want to make a tangible difference, brighthush is the place for you.

Why This Role Is a Game‑Changer

As an Entry‑Level Customer Service Trainee at brighthush, you will be the first line of communication for patients, providers, and internal stakeholders. You’ll learn to navigate complex benefit systems, resolve inquiries with empathy, and contribute to a culture that values every interaction. This role is designed for high‑energy, detail‑oriented individuals who are eager to grow into a full‑time customer experience professional. Whether you’re a recent high‑school graduate or someone looking to transition into a rewarding career in healthcare, this position offers a clear path to advancement, hands‑on training, and the chance to make a real difference.

Role Overview

Working remotely from Michigan (or the Farmington Hills office), you will be scheduled for either the first or second shift, Monday through Friday. You’ll receive comprehensive training on our claims processing system, customer relationship tools, and the core values that guide brighthush’s service philosophy. After completing the simulation test and initial training modules, you will transition into a full‑time role, handling live inquiries, processing claims, and maintaining accurate records.

Key Responsibilities

• Research and resolve customer inquiries using the claims processing system and internal knowledge base.
• Respond to customers via phone, email, and chat with professionalism, clarity, and empathy.
• Maintain meticulous records of all interactions, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams (claims, billing, IT) to troubleshoot and resolve complex issues.
• Participate in ongoing training sessions and simulation tests to refine skills and stay current on policy updates.
• Contribute to continuous improvement initiatives by providing feedback on processes and tools.
• Assist in the development and maintenance of internal documentation and training materials.
• Track and report key performance metrics, identifying trends and opportunities for service enhancement.

Essential Qualifications

• High school diploma or equivalent (college coursework or a degree is a plus).
• Minimum of one year of customer service experience in a business environment, preferably using computer programs.
• Demonstrated ability to work independently and as part of a team in a remote setting.
• Strong written and verbal communication skills in English.
• Proficiency with standard office equipment (PC, calculator, copier, fax machine) and willingness to learn specialized systems.
• Successful completion of a customer service simulation test (provided during the interview process).
• Availability to work first or second shift, Monday through Friday.
• Basic understanding of HIPAA and data privacy principles is a plus.

Preferred Qualifications

• Experience in the healthcare or insurance industry.
• Knowledge of dental benefit plans or claims processing.
• Familiarity with mainframe or legacy systems.
• Previous remote work experience with strong time‑management skills.
• Certification in customer service or related fields (e.g., brighthush IT Fundamentals).
• Experience with CRM platforms such as brighthush.

Skills & Competencies

• Customer‑Centric Mindset: Ability to listen actively, empathize, and provide solutions that meet customer needs.
• Technical Proficiency: Comfortable navigating multiple software platforms, including claims processing systems and CRM tools.
• Analytical Thinking: Strong problem‑solving skills and attention to detail.
• Communication: Clear, concise, and professional communication across all channels.
• Adaptability: Thrive in a fast‑changing environment and handle shifting priorities with ease.
• Team Collaboration: Work effectively with colleagues across departments to achieve shared goals.
• Time Management: Prioritize tasks and meet deadlines in a remote work setting.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a trainee, you will receive a structured onboarding program that includes:

• Hands‑on training with experienced mentors.
• Access to e‑learning modules covering dental benefits, compliance, and customer service best practices.
• Regular performance reviews and personalized development plans.
• Opportunities to cross‑train in related areas such as claims adjudication, billing, or quality assurance.
• Clear promotion pathways: from Trainee to Customer Service Representative, then to Senior Representative, and beyond.
• Participation in leadership development workshops and mentorship circles.

We also support your professional growth through tuition reimbursement for relevant courses, certifications, and conferences. Whether you’re looking to deepen your expertise in healthcare benefits or broaden your skill set into data analytics, brighthush provides the resources and encouragement to help you reach your goals.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, transparency, and innovation. Our remote workforce is supported by:

• Weekly virtual team huddles to share wins, challenges, and best practices.
• Open‑door leadership policy—your voice matters, and we actively seek feedback.
• Flexible work hours within your shift to accommodate life’s demands.
• Regular virtual social events, wellness challenges, and community service projects.
• A commitment to work‑life balance, with generous paid time off and a supportive HR team.
• Access to a digital collaboration hub that connects you with colleagues across the organization.
• Recognition programs that celebrate individual and team achievements.

We celebrate diversity and are proud to have a workforce that reflects the communities we serve. At brighthush, you’ll find a place where your contributions are valued, your ideas are heard, and your career can flourish.

Compensation & Benefits

While the exact salary will be discussed during the interview process, you can expect a competitive entry‑level compensation package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and holidays.
• Tuition reimbursement for approved courses and certifications.
• Employee assistance program and wellness resources.
• Remote work stipend for home office setup.
• Access to a company‑wide wellness app and mental health support.

How to Apply

Ready to start a rewarding career in customer service within the healthcare benefits industry? Click the link below to submit your application and join the brighthush family. We look forward to learning how your passion and skills can help us deliver exceptional service to our customers.

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