Entry‑Level Customer Success Manager – Remote, Championing Sustainable Digital Innovation & Climate‑Smart Solutions at brighthush – Accelerate Impact in Climate Tech

About brighthush – A Global Climate‑Tech Trailblazer

brighthush is not just a technology provider; it is a worldwide movement dedicated to building a cleaner, smarter, and more resilient planet. By fusing artificial intelligence, cloud analytics, and cutting‑edge hardware, brighthush empowers buildings, vehicles, and entire communities to operate at peak efficiency while dramatically cutting carbon emissions. From AI‑driven HVAC systems that learn occupant behavior to intelligent transportation platforms that optimize route planning, every product we deliver is engineered to produce measurable, real‑world impact: lower energy bills, healthier indoor air, and a tangible reduction in greenhouse gases.

As a leader in climate technology, brighthush is committed to empowering communities, protecting the planet, and creating lasting value for our customers, employees, and stakeholders. We invite passionate, customer‑centric professionals to join a mission that matters.

Why Remote‑First at brighthush?

• Global Collaboration: Work from anywhere while collaborating with a diverse, high‑performing team across the globe.
• Impact‑Driven Projects: Your work directly influences how buildings and transportation systems operate more sustainably.
• Continuous Learning: Access to internal training, industry certifications, and mentorship programs.
• Competitive Compensation: Base salary, performance incentives, and a comprehensive benefits package.
• Inclusive Environment: We celebrate diversity, equity, and inclusion at every level of the organization.
• Innovation Hub: Work with world‑class engineers, data scientists, and product leaders who are pushing the boundaries of climate tech.

Role Overview

As an Entry‑Level Customer Success Manager, you will be the trusted partner for a portfolio of enterprise clients, ensuring they achieve their business objectives through our digital solutions. You will act as the bridge between our technology and the people who rely on it, turning data into actionable insights that drive real change. Your success will be measured by the growth of client satisfaction, adoption rates, and the tangible sustainability metrics you help our customers achieve.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact post‑implementation, building strong, long‑term relationships with both business and IT decision makers.
• Value Realization: Quantify and communicate ROI, showcasing how our platform drives cost savings, operational efficiency, and sustainability metrics.
• Usage & Adoption Analytics: Monitor account activity, identify usage trends, and recommend product enhancements or additional modules to maximize value.
• Insight & Advisory: Provide actionable insights to clients, helping them leverage data to make informed decisions.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to resolve issues, share feedback, and drive continuous improvement.
• Documentation & Reporting: Maintain accurate records of client interactions, issues, and resolutions; produce regular health reports and executive summaries.
• Renewal & Expansion: Identify upsell and cross‑sell opportunities, contributing to client retention and revenue growth.
• Product Evangelism: Champion our solutions within client organizations, facilitating workshops, training sessions, and adoption roadmaps.
• Feedback Loop: Capture client pain points and feature requests, translating them into actionable items for the product roadmap.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field (or equivalent work experience).
• Minimum of 2 years of experience in consultative selling, customer success, or pre‑sales roles.
• Proven track record of managing multiple enterprise client relationships and driving adoption.
• Strong analytical mindset with the ability to translate data into actionable business insights.
• Excellent verbal and written communication skills, capable of presenting to C‑level executives and technical teams alike.
• Proficiency in CRM systems (e.g., brighthush), customer success platforms, and data visualization tools.
• Self‑motivated, proactive, and comfortable working independently in a remote environment.

Preferred Qualifications

• Experience in the HVAC, building automation, or transportation technology sectors.
• Knowledge of AI/ML analytics and how they apply to energy management.
• Background in project management or implementation consulting.
• Fluency in multiple languages is a plus.
• Experience with SaaS subscription billing and renewal processes.

Core Competencies & Skills

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering solutions.
• Strategic Thinking: Ability to align technology capabilities with business goals.
• Problem‑Solving: Diagnose issues quickly and propose effective, scalable solutions.
• Collaboration: Work seamlessly across functional teams and geographies.
• Adaptability: Thrive in a fast‑moving, evolving product landscape.
• Data‑Driven Decision Making: Leverage metrics to guide strategy and measure success.
• Communication Excellence: Articulate complex technical concepts to non‑technical audiences.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. As an Entry‑Level Customer Success Manager, you will:

• Progress to senior CSM roles, Customer Success Leadership, or Product Management positions.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and hackathons to stay ahead of emerging trends.
• Contribute to product roadmap discussions, ensuring customer voice shapes future releases.
• Earn certifications in customer success, data analytics, and sustainability practices.
• Lead cross‑functional projects that influence company strategy and market positioning.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to sustainability. You’ll find:

• Regular virtual town halls and team‑building events.
• Open communication channels with senior leadership.
• A focus on work‑life balance, with flexible hours and generous paid time off.
• Inclusive policies that celebrate diverse perspectives and experiences.
• Access to a global community of innovators, engineers, and sustainability experts.
• Annual “Green Day” where teams volunteer for local environmental projects.

Compensation & Benefits

While the exact package will vary based on experience, location, and performance, you can expect:

• Competitive Base Salary: $73,213 – $101,675 annually.
• Performance Incentives: Eligible for annual bonus based on client success metrics.
• Health & Wellness: Comprehensive medical, dental, vision, and mental health coverage starting Day 1.
• Family & Life Support: Fertility coverage, adoption assistance, and parental leave.
• Paid Time Off: 15 vacation days, paid holidays, sick leave, and volunteer time.
• Retirement Plans: 401(k) with company match.
• Learning & Development: Tuition assistance, training budgets, and access to internal learning platforms.
• Employee Assistance Programs: 24/7 counseling and support services.
• Remote Work Stipend: Monthly allowance for home office setup.
• Wellness Perks: Gym membership discounts and mindfulness app subscriptions.

How to Apply

Ready to make a tangible difference in a sustainable future? Submit your application through our career portal or click the link below to explore the full role and apply directly.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Impact

We’re looking for go‑getters who are eager to learn, collaborate, and drive real change. If you’re passionate about technology, sustainability, and customer success, we want to hear from you. Together, we can build a cleaner, smarter world.