Entry‑Level Customer Support Processor – Healthcare Data & Information Services – Championing Patient Data Security, Compliance, and Exceptional Service at brighthush – Join Our Innovative Team

About brighthush

brighthush stands at the forefront of the healthcare data revolution, seamlessly blending advanced analytics, robust data pipelines, and a steadfast commitment to patient privacy. Our mission is clear: empower clinicians, researchers, and patients with secure, actionable data that accelerates diagnosis, improves outcomes, and fuels the next wave of medical breakthroughs. We do this by building resilient data infrastructures, pioneering predictive analytics, and delivering world‑class customer support that keeps our partners confident in the integrity of their information.

Our team is a vibrant mosaic of data scientists, software engineers, compliance experts, and customer support specialists who thrive on solving complex problems and delivering exceptional service. We believe that the best solutions emerge from collaboration, continuous learning, and a culture that values curiosity, empathy, and accountability.

If you are passionate about healthcare, data privacy, and making a tangible impact on patient care, brighthush offers a dynamic, collaborative environment where your voice matters and your growth is accelerated.

Why This Role Matters

The Customer Support Processor is the frontline guardian of our data ecosystem. Every call, email, or written inquiry you handle directly influences the integrity, security, and usability of sensitive health information. By ensuring accurate, timely, and compliant responses, you help maintain the trust our clients place in brighthush and uphold the highest standards of data stewardship.

In a world where data breaches can cost millions and jeopardize patient safety, your role is critical. You are the first line of defense against misinformation, a conduit for clarity, and a champion of compliance. Your work ensures that our partners can focus on what they do best—delivering care—while we keep their data safe and compliant.

What You’ll Do

As an Entry‑Level Customer Support Processor, you will be the voice and the eyes of brighthush’s data integrity. Your day‑to‑day responsibilities will include:

• Serve as the primary point of contact for all customer inquiries related to data access, release of information, and support requests.
• Navigate a sophisticated multi‑line phone system, routing calls efficiently and resolving issues in real time.
• Document every interaction with precision, using our proprietary knowledge‑base and CRM systems to maintain a single source of truth.
• Research and resolve complex questions by consulting internal SOPs, cross‑functional teams, and external regulatory resources.
• Uphold strict adherence to HIPAA regulations, data security protocols, and internal quality assurance metrics.
• Maintain the confidentiality of all patient and client information, ensuring compliance with legal and ethical standards.
• Collaborate with colleagues and management to identify process improvements, share best practices, and elevate overall service quality.
• Participate in mandatory training sessions, in‑service meetings, and continuous learning initiatives to stay current on industry trends and regulatory changes.
• Maintain a reliable attendance record and meet productivity targets set by the Customer Support team.
• Perform additional duties as assigned to support the broader goals of brighthush.

Key Responsibilities

Beyond the day‑to‑day tasks, you will:

• Assist in the creation and maintenance of SOPs for data access and release processes.
• Contribute to quarterly compliance audits by compiling and reviewing data access logs.
• Act as a liaison between the customer support team and the data engineering squad to troubleshoot data pipeline issues.
• Help develop and refine automated ticketing workflows to improve response times.
• Participate in cross‑departmental projects that enhance data security and customer satisfaction.

Essential Qualifications

• Education: High school diploma or equivalent from an accredited institution recognized by the state Department of Education.
• Telephony Experience: Proven experience using a multi‑line telephone system in a customer‑facing role.
• Microsoft Office Proficiency: Intermediate to advanced proficiency in Word, Excel, Outlook with at least one year of practical experience.
• Communication Skills: Strong written and verbal communication skills, with an emphasis on clarity, empathy, and professionalism.
• Organizational Ability: Ability to stay organized, manage multiple tasks simultaneously, and maintain meticulous attention to detail.
• HIPAA Knowledge: Pass the annual HIPAA introductory examination and a 90‑day ROI Certification course with a minimum score of 85%.
• Health & Safety: Willingness to undergo post‑offer health screenings and vaccination requirements as per client and regulatory mandates.

Preferred Experience

• Background in data entry, medical records, or health information management.
• Experience with insurance claims processing or health‑care billing systems.
• Familiarity with proof‑reading and editing documents for accuracy and compliance.
• Knowledge of healthcare terminology, data privacy laws, and industry best practices.

Core Competencies & Skills

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical and troubleshooting abilities.
• Excellent time‑management and prioritization skills.
• Adaptability to evolving processes, technologies, and regulatory landscapes.
• Team player who thrives in a collaborative, fast‑paced environment.
• Commitment to continuous improvement and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee’s journey is unique. As a Customer Support Processor, you will:

• Gain hands‑on experience with cutting‑edge data‑privacy tools and healthcare analytics platforms.
• Progress into specialized roles such as Data Quality Analyst, Compliance Specialist, or Customer Success Manager.
• Access a robust learning portal featuring courses on HIPAA, data security, project management, and soft‑skill development.
• Participate in mentorship programs pairing you with senior leaders across the organization.
• Take advantage of cross‑departmental projects that broaden your skill set and expand your professional network.

Work Environment & Culture at brighthush

Our culture is built on transparency, respect, and a shared commitment to innovation. You’ll find:

• Open communication channels with leadership and peers.
• A supportive, inclusive workplace that celebrates diversity and encourages new ideas.
• Regular team‑building activities, both virtual and in‑person, to foster camaraderie.
• Flexible scheduling options to accommodate work‑life balance.
• A focus on employee well‑being, with resources for mental health, wellness programs, and ergonomic support.

Compensation & Benefits

We offer a competitive hourly rate ranging from $15 to $18.32, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance options (subject to eligibility).
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company match.
• Employee assistance programs and wellness incentives.
• Professional development budget for certifications, conferences, and training.
• Opportunity to work remotely or in a hybrid setting, depending on role requirements.

Why brighthush?

At brighthush, you’ll be part of a mission‑driven organization that places patient safety and data integrity at the forefront of everything we do. Our people are our greatest asset, and we invest heavily in their growth, well‑being, and professional fulfillment. If you’re looking for a role where your contributions have real, measurable impact on healthcare outcomes, brighthush is the place for you.

How to Apply

Ready to join a team that values your expertise and empowers your growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the hiring process, please let us know, and we will work with you to provide the necessary support.