Entry‑Level Customer Training Specialist – Mobile Implementation & On‑Site Support (80% Travel) – Accelerate Your Career in Automotive Technology, Customer Success, and Innovation at brighthush

Welcome to brighthush – Where Automotive Innovation Meets Customer Success

At brighthush, we’re not just building software; we’re redefining how automotive dealerships operate, engage customers, and grow profits. Our suite of cloud‑based solutions—from inventory management to customer relationship platforms—empowers dealerships to deliver faster, smarter, and more personalized experiences. As a rapidly expanding player in the automotive technology space, brighthush thrives on curiosity, collaboration, and continuous learning. If you’re ready to join a team that turns bold ideas into real‑world impact, read on.

Why This Role Is a Game‑Changer

The Customer Training Specialist sits at the intersection of technology and people. You’ll be the first point of contact for dealerships adopting our platform, ensuring that every installation, configuration, and training session translates into measurable business outcomes. Your work will directly influence customer satisfaction, platform adoption, and the long‑term success of our partners. In short, you’ll be the catalyst that turns complex software into everyday business advantage.

What Makes This Position Unique

• High‑visibility role that shapes the first‑hand experience of our most valuable customers.
• Opportunity to travel extensively, building relationships across the country.
• Hands‑on exposure to the full lifecycle of a dealership’s digital transformation.
• Direct influence on product enhancements through real‑world feedback.

Key Responsibilities – What You’ll Do Every Day

• On‑Site Implementation (80% Travel): Travel across the country to install, configure, and customize brighthush software for dealership clients. Work independently and as part of cross‑functional teams—sales, product, and support—to deliver tailored solutions that meet each dealership’s unique needs.
• Customer Training & Enablement: Design and deliver engaging, hands‑on training sessions for dealership managers, sales teams, and service staff. Adapt training materials to each client’s workflow, ensuring knowledge retention and confidence in using the platform.
• Needs Assessment & Solution Design: Meet with dealership leadership to understand operational challenges, gather requirements, and recommend best‑practice configurations that align with business goals.
• Post‑Implementation Support: Provide ongoing support from the home office, including troubleshooting, follow‑up calls, and performance reviews to ensure continuous improvement.
• Documentation & Reporting: Maintain accurate records of installation progress, training attendance, and client feedback. Prepare detailed reports for internal stakeholders to track project milestones and success metrics.
• Continuous Learning: Participate in a 2‑3 month intensive training program covering product knowledge, automotive dealership operations, and advanced customer engagement techniques.
• Mentorship & Collaboration: Work closely with senior implementation specialists and product managers to refine training methodologies and share insights from the field.

Essential Qualifications – What We Expect

• Bachelor’s Degree: In Business, Information Technology, Communications, or a related field, or equivalent professional experience.
• Communication Excellence: Strong verbal and written communication skills; ability to present complex concepts in a clear, approachable manner.
• Valid Driver’s License: Clean driving record (no more than two moving violations in the past three years; no OVI/DUI/DWI violations in the past five years).
• Reliable Transportation: Personal vehicle and a home office equipped with high‑speed internet for video conferencing.
• Customer‑Centric Personality: Outgoing, friendly, and passionate about delivering exceptional service.
• Travel Flexibility: Willingness and flexibility to travel 80% of the time, including weekends and holidays as needed.

Preferred Qualifications – Bonus Points

• Experience in a customer‑facing role within the automotive or technology industry.
• Previous training or instructional design experience.
• Knowledge of dealership operations—inventory management, sales processes, or service scheduling.
• Proficiency with Microsoft Office Suite, Zoom, and other collaboration tools.
• Demonstrated ability to work independently in a fast‑paced, dynamic environment.

Core Skills & Competencies – What Makes You Successful

• Technical Proficiency: Quick learner of new software; comfortable troubleshooting basic technical issues.
• Presentation Skills: Ability to engage diverse audiences, tailor messaging, and use visual aids effectively.
• Problem‑Solving: Analytical mindset to diagnose client challenges and propose practical solutions.
• Time Management: Prioritize tasks across multiple sites, ensuring on‑time delivery and high‑quality training.
• Collaboration: Work seamlessly with sales, product, and support teams to align objectives and share insights.
• Adaptability: Thrive in a constantly evolving industry and adjust training approaches accordingly.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we believe in nurturing talent from the ground up. As a Customer Training Specialist, you’ll have a clear roadmap to advance your career:

• Progress to senior implementation roles, such as Lead Implementation Specialist or Training Manager.
• Gain exposure to product development, influencing future releases based on frontline feedback.
• Participate in leadership development programs, including mentorship, coaching, and cross‑functional projects.
• Earn certifications in automotive technology, project management, or instructional design through our partnerships with industry bodies.
• Enjoy a transparent career ladder with defined milestones, performance reviews, and promotion pathways.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Integrity, and Inclusion. You’ll find a supportive team that values diverse perspectives, encourages experimentation, and rewards results. We foster a collaborative atmosphere where ideas are shared openly, and every employee’s voice matters.

• Open office spaces and flexible remote work options.
• Regular hackathons and innovation challenges to spark creativity.
• Community outreach programs and volunteer opportunities.
• Annual company retreats and team‑building events.
• Employee recognition programs celebrating milestones and achievements.

Compensation & Benefits – We Value Your Contribution

We offer a competitive salary range of $50,000 – $52,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Medical, dental, and vision insurance plans.
• Life insurance and a Health Savings Account (HSA).
• 401(k) retirement plan with up to 6% company match.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses for bringing top talent to brighthush.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including gym memberships and mental health resources.
• Travel allowances and expense reimbursement for on‑site assignments.

How to Apply – Take the Next Step

Ready to accelerate your career and help dealerships thrive? Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to Join brighthush Today

Why brighthush?

At brighthush, you’ll be part of a mission‑driven team that transforms the automotive industry. You’ll travel, learn, and grow—while making a tangible impact on our clients’ success. If you’re a self‑motivated, customer‑centric professional with a passion for technology and a desire to travel, this role is your gateway to a rewarding career.

We can’t wait to meet you and explore how your unique talents will help shape the future of automotive software. Apply now and become a key player in brighthush’s journey to redefine dealership excellence.