Entry‑Level Remote Customer Support Coordinator – Hospitality & Hotel Services – Join brighthush's Global Guest Experience Team

About brighthush and the Future of Hospitality

brighthush is a trailblazing hospitality platform that reimagines how travelers discover, book, and enjoy stays around the world. By marrying cutting‑edge technology with a heartfelt human touch, we empower guests to experience unforgettable moments at every touchpoint. As we expand our global footprint, we’re building a team of passionate, detail‑oriented professionals who will help shape the next generation of travel experiences. If you thrive in a fast‑paced, customer‑centric environment and want to be part of a mission‑driven company that values innovation, empathy, and excellence, brighthush is the place for you.

Why This Role Is a Game‑Changer

As a Remote Customer Support Coordinator, you will be the first line of communication for guests and partners alike. Your role is pivotal in ensuring that every reservation, inquiry, and service request is handled with professionalism and care. Whether you’re answering a last‑minute booking question or coordinating a special amenity, you’ll directly influence guest satisfaction and brand loyalty. This position offers a unique blend of customer service, operations, and cross‑functional collaboration—an ideal launchpad for anyone looking to build a career in hospitality, technology, or customer experience.

Key Responsibilities

• Client Interaction: Respond promptly to email, phone, and chat inquiries, providing clear, courteous, and accurate information.
• Reservation Management: Assist with booking confirmations, modifications, and cancellations, ensuring all details are captured correctly in our internal systems.
• Service Coordination: Liaise with hotel partners to arrange special requests (e.g., late check‑in, room upgrades, event services) and confirm delivery.
• Record Keeping: Maintain meticulous client records, update CRM entries, and document all interactions for audit and quality purposes.
• Issue Resolution: Track open tickets, follow up with stakeholders, and close cases only when the client’s needs are fully met.
• Quality Assurance: Review service details and confirmations for accuracy, flagging discrepancies and recommending corrective actions.
• Administrative Support: Provide general back‑office assistance, such as data entry, report generation, and scheduling of internal meetings.
• Team Collaboration: Work closely with Sales, Operations, and Technical teams to ensure a cohesive, end‑to‑end guest experience.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational abilities and meticulous attention to detail.
• Comfortable navigating online systems, CRM platforms, and customer support tools.
• Demonstrated ability to manage multiple tasks simultaneously in a remote setting.
• Reliable high‑speed internet connection and a dedicated workspace.
• Prior experience in customer service, administrative support, or hospitality roles is highly desirable.

Preferred (Not Required) Attributes

• Experience with hotel booking systems or travel‑related platforms.
• Knowledge of event coordination or concierge services.
• Interest in travel, tourism, or experiential hospitality.
• Proficiency in data analysis or reporting tools.

Skills & Competencies for Success

• Communication: Ability to convey information clearly and empathetically across multiple channels.
• Problem‑Solving: Quick thinking to resolve issues while maintaining a positive tone.
• Time Management: Prioritizing tasks and meeting deadlines in a fast‑paced environment.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical problems.
• Collaboration: Working effectively with cross‑functional teams in a virtual setting.
• Adaptability: Thriving amid changing priorities and evolving customer expectations.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Coordinator, you’ll have access to:

• Structured onboarding with mentorship from seasoned professionals.
• Regular training sessions on hospitality trends, product updates, and customer service best practices.
• Clear performance metrics that unlock advancement into senior support roles, team leadership, or cross‑departmental projects.
• Opportunities to contribute to product development by sharing frontline insights.
• Annual skill‑building workshops and certifications in customer experience management.
• Access to a learning library featuring industry reports, webinars, and e‑learning modules.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and collaborative culture. Our remote teams enjoy:

• Fully equipped home office stipend to ensure comfort and productivity.
• Regular virtual coffee breaks and team‑building activities.
• Open communication channels with leadership through town‑hall meetings and feedback loops.
• A culture that values work‑life balance, encouraging employees to set boundaries and recharge.
• Commitment to diversity, equity, and inclusion, reflected in hiring practices and community outreach.
• Annual company retreats and wellness programs to foster connection and well‑being.

Compensation, Perks, and Benefits

We offer a competitive salary range of $45,000 – $75,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work hours to accommodate different time zones.
• Annual professional development budget for courses, conferences, or certifications.
• Employee discount program for travel and hospitality services.
• Access to a wellness stipend covering gym memberships, meditation apps, or mental health resources.

How to Apply

Ready to elevate your career in hospitality? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Support Coordinator role at brighthush. Highlight any relevant experience, language skills, or passion projects that demonstrate your commitment to exceptional guest service.

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that values innovation, empathy, and excellence. If you’re eager to grow, collaborate, and make a tangible impact in the travel industry, we invite you to apply and become a cornerstone of our customer experience family.