Entry‑Level Remote Live Chat Support Specialist – Customer Success & Technical Assistance (Remote, $25–$35/hr)

About Brighthush

Brighthush is a forward‑thinking technology partner that empowers businesses worldwide with innovative digital solutions. Our mission is to simplify complex processes, elevate customer experiences, and drive measurable growth for our clients. With a culture rooted in collaboration, continuous learning, and a passion for excellence, Brighthush has become a trusted name in the industry. We’re expanding our customer support team and are looking for energetic, customer‑centric individuals to join us as Remote Live Chat Support Specialists.

Why Brighthush?

• Remote‑First Flexibility – Work from anywhere, on a schedule that fits your life.
• Competitive Pay – $25–$35 per hour, commensurate with location and experience.
• Growth Pathways – Clear career ladders from support specialist to senior support manager, product specialist, or technical account manager.
• Learning & Development – Access to online courses, certifications, and mentorship programs.
• Inclusive Culture – A diverse, supportive environment where every voice is heard.

Key Responsibilities

As a Remote Live Chat Support Specialist at Brighthush, you will be the first point of contact for our customers. Your role will involve:

• Responding to live chat inquiries with speed, accuracy, and a friendly tone.
• Diagnosing and troubleshooting a wide range of technical and product‑related issues.
• Providing detailed product information, usage guidance, and best‑practice recommendations.
• Escalating complex problems to higher‑level support or engineering teams while keeping the customer informed.
• Documenting every interaction in our CRM system to maintain a clear audit trail.
• Following up on unresolved tickets to ensure 100 % resolution satisfaction.
• Adhering to Brighthush policies, data‑privacy standards, and communication protocols.

Essential Qualifications

• High school diploma or equivalent (college degree is a plus).
• Excellent written communication skills in English; additional languages are a bonus.
• Basic computer literacy: comfortable with web browsers, chat software, and troubleshooting tools.
• Strong problem‑solving mindset and the ability to think on your feet.
• Empathy and patience when dealing with customers from diverse backgrounds.
• Reliable internet connection and a quiet workspace.

Preferred Qualifications

• Prior customer service or technical support experience (remote or in‑person).
• Experience with help‑desk platforms such as Zendesk, Freshdesk, or Intercom.
• Basic knowledge of cloud services (AWS, Azure, GCP) or SaaS products.
• Familiarity with troubleshooting common software issues (login problems, connectivity, performance).
• Strong analytical skills and the ability to document root causes.

Skills & Competencies

• Exceptional written communication and active listening.
• Time‑management and the ability to handle multiple chats simultaneously.
• Adaptability to changing priorities and new product releases.
• Team collaboration: working closely with product, engineering, and sales teams.
• Customer‑first mindset: always aiming to exceed expectations.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent from the ground up. As a Live Chat Support Specialist, you will:

• Progress to a Senior Support Specialist or Team Lead role within 12–18 months.
• Transition into Product Specialist, Technical Account Manager, or Customer Success Manager positions.
• Earn certifications in customer support, product knowledge, or technical domains.
• Participate in cross‑functional projects that influence product development and customer experience.
• Receive mentorship from senior leaders and access to a robust internal knowledge base.

Work Environment & Culture

Brighthush’s remote culture is built on trust, transparency, and collaboration. We host:

• Weekly virtual coffee chats to foster community.
• Monthly hackathons and innovation challenges.
• Quarterly all‑hands meetings where leadership shares company vision and milestones.
• Annual retreats (virtual or in‑person) to celebrate achievements and strengthen bonds.

Compensation, Perks & Benefits

• Competitive hourly rate: $25–$35, adjusted for location and experience.
• Health, dental, and vision insurance (for full‑time hires).
• Paid time off (PTO) and flexible holiday scheduling.
• 401(k) matching for eligible employees.
• Unlimited professional development budget.
• Employee referral program with generous bonuses.
• Access to wellness programs, mental‑health resources, and ergonomic support.

How to Apply

Ready to bring your passion for customer service to Brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to hear from you!