Entry‑Level Virtual Hotel Customer Service Coordinator – Expert Travel Booking & Guest Experience Specialist – Remote, Fast‑Growing Travel Tech Company brighthush

Welcome to brighthush – Where Every Journey Begins with a Smile

At brighthush, we’re not just a travel platform – we’re a movement that reimagines how people experience the world. Our mission is simple yet powerful: to make every trip, whether a weekend escape, a corporate retreat, or a family adventure, seamless, memorable, and stress‑free. By partnering with leading hotels, resorts, and travel providers across the globe, we curate lodging solutions that blend comfort, convenience, and value. As a forward‑thinking, tech‑savvy organization, brighthush empowers its team members to innovate, collaborate, and grow in a dynamic, remote‑first environment.

Role Overview

We’re looking for an enthusiastic, detail‑oriented Virtual Hotel Customer Service Coordinator to join our growing remote team. In this entry‑level role, you’ll be the first point of contact for clients seeking lodging for leisure, business, or group travel. You’ll translate their preferences into tailored hotel recommendations, manage reservations, and ensure every booking is flawless from start to finish.

Why This Role Matters

As a key player in the travel experience, you’ll:

• Build trust with clients through clear, friendly communication.
• Leverage brighthush’s proprietary booking platform and partner network.
• Maintain meticulous records and provide timely updates.
• Collaborate with the broader travel team to continuously improve service quality.

Key Responsibilities

• Client Consultation: Engage with customers via chat, email, or video call to understand their travel goals, budget, and preferences.
• Hotel Research & Recommendation: Use brighthush’s partner database and industry tools to identify the best lodging options that match client needs.
• Reservation Management: Secure bookings, confirm details, and handle any changes or cancellations with precision.
• Record Keeping: Log all client interactions, booking details, and follow‑up actions in our CRM system.
• Quality Assurance: Review bookings for accuracy, verify rates, and ensure compliance with partner policies.
• Continuous Learning: Participate in ongoing training modules, webinars, and peer‑review sessions to stay current on industry trends.
• Feedback Loop: Collect client feedback post‑stay and relay insights to the product and operations teams.

Essential Qualifications

• High school diploma or equivalent; college coursework in hospitality, tourism, or related fields is a plus.
• Strong organizational skills with a keen eye for detail.
• Excellent written and verbal communication in English; additional languages are a bonus.
• Comfortable using digital tools—CRM systems, booking engines, and collaboration platforms.
• Self‑motivated, proactive, and able to thrive in a remote, flexible work environment.
• Professional, courteous demeanor with a passion for delivering outstanding customer service.
• Willingness to learn the intricacies of hotel booking processes and industry best practices.

Preferred Qualifications

• Experience in hospitality, travel, or customer support roles.
• Familiarity with hotel booking software (e.g., brighthush, brighthush, or similar).
• Knowledge of travel regulations, visa requirements, or group travel logistics.
• Prior exposure to data entry or CRM management.
• Experience working in a remote team setting.

Skills & Competencies

• Communication: Articulate complex information clearly and adapt tone to diverse audiences.
• Problem‑Solving: Quickly identify issues and propose effective solutions.
• Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Tech Savvy: Navigate multiple software platforms with ease and troubleshoot basic technical hiccups.
• Customer‑Centric Mindset: Put the client’s needs first and go the extra mile to exceed expectations.
• Team Collaboration: Work seamlessly with cross‑functional teams—operations, marketing, and product—to deliver a cohesive experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Virtual Hotel Customer Service Coordinator, you’ll gain:

• Hands‑on experience with industry‑leading booking platforms.
• Mentorship from seasoned travel professionals.
• Access to a library of learning resources—webinars, e‑courses, and certifications in hospitality and customer service.
• Clear career pathways: from Coordinator to Senior Coordinator, then to Team Lead or Operations Manager.
• Opportunities to specialize—group travel, corporate accounts, or luxury hospitality.

Work Environment & Company Culture

brighthush is a fully remote, inclusive, and collaborative organization. We celebrate diversity, encourage innovation, and prioritize work‑life balance. Our culture is built on:

• Flexibility: Choose your own hours within core collaboration windows.
• Community: Weekly virtual coffee chats, monthly town halls, and a vibrant Slack workspace.
• Recognition: Regular shout‑outs, spot bonuses, and an employee recognition program.
• Wellness: Access to mental health resources, virtual fitness classes, and a wellness stipend.
• Social Impact: Participation in travel‑related sustainability initiatives and community outreach.

Compensation & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards for entry‑level travel coordinators.
• Performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) matching program.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement for relevant courses.
• Access to exclusive hotel partner discounts and travel perks.

How to Apply

Ready to embark on an exciting career in travel customer service? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re eager to learn how your passion for hospitality and commitment to excellence can elevate our client experience.

Apply to brighthush Today

Closing

At brighthush, we’re not just booking rooms—we’re crafting unforgettable journeys. If you thrive in a fast‑moving, customer‑focused environment and want to grow your career while making a real impact, we want to hear from you. Join us and help shape the future of travel, one reservation at a time.