Experience Partner

Job Description:

• Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR
• Participate in pre-sales discovery sessions and contribute to solution design and proposal development
• Lead implementation planning and onboarding coordination, ensuring alignment with client goals
• Conduct semi-customized program reviews and provide strategic recommendations
• Identify upsell and cross-sell opportunities and collaborate with sales and product teams
• Serve as the primary point of contact throughout the client lifecycle
• Maintain accurate records of client interactions, milestones, and engagement metrics
• Collaborate with internal teams to ensure timely delivery and client satisfaction Requirements:
• Bachelor’s degree in Business, Public Administration, Communications, or related field
• 2–4 years of experience in consulting, customer success, or account management
• Experience with SaaS platforms and digital tools preferred
• Understanding of customer success principles and SaaS business models
• Familiarity with digital transformation in the public sector
• Knowledge of project management and implementation best practices
• Strong analytical and communication skills
• Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms
• Ability to manage multiple client relationships and competing priorities
• Ability to work independently and proactively solve problems
• Ability to build trust and credibility with clients and internal stakeholders
• Ability to translate client needs into actionable strategies and solutions Benefits:
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more Apply tot his job