Experienced Bilingual Customer Service Representative II – English & Spanish – Remote Healthcare Billing Support

Join brighthush as a Bilingual Customer Service Representative II

Are you passionate about making a tangible difference in people’s lives by simplifying complex healthcare billing? Do you thrive in a fast‑paced, fully remote environment where your empathy, communication skills, and problem‑solving abilities are valued every day? brighthush, a leading innovator in the healthcare services industry, is looking for a dedicated Bilingual Customer Service Representative II to join our dynamic, compassionate team.

About brighthush

brighthush is committed to transforming the way patients interact with healthcare billing. We provide clear, accurate, and compassionate support that empowers members to understand their plans, resolve billing concerns, and access the care they need without confusion or frustration. Our mission is simple: make healthcare billing transparent and patient‑friendly. By leveraging cutting‑edge technology and a customer‑centric culture, we help bridge the gap between complex medical terminology and everyday understanding.

Why This Role Matters

As a Bilingual Customer Service Representative II, you will be the frontline advocate for our members. Your work will directly influence patient satisfaction, reduce billing errors, and improve overall access to care. You’ll handle high‑volume inbound calls, translate medical jargon into plain language, and resolve escalated concerns with professionalism and empathy. Your contributions will help brighthush maintain its reputation as a trusted partner in healthcare navigation.

Key Responsibilities

• Handle inbound calls and inquiries: Manage a high volume of calls from patients and providers, addressing billing questions and concerns with clarity and courtesy.
• Translate complex terminology: Break down intricate medical billing language into simple, understandable explanations that empower members.
• Investigate and resolve issues: Conduct thorough research using our billing system and related applications to identify root causes and implement effective solutions.
• Maintain accurate records: Log all interactions in our CRM, ensuring data integrity and compliance with HIPAA regulations.
• Collaborate cross‑functionally: Work closely with billing, finance, and eligibility teams to resolve escalated matters and improve processes.
• Support business operations: Perform additional tasks as needed, such as data entry, quality assurance checks, and process improvement initiatives.
• Adhere to compliance standards: Consistently follow HIPAA guidelines and all relevant regulatory requirements to protect patient privacy.

Essential Qualifications

• Fluency in English and Spanish, with strong verbal and written communication skills in both languages.
• Minimum of 1 year of call center experience handling inbound calls.
• Minimum of 1 year of experience in a medical or healthcare setting resolving customer concerns.
• Solid understanding of healthcare claims billing, finance, and eligibility processes.
• Proficiency with computers and complex software systems, including CRM and billing platforms.
• High school diploma or GED; additional education or certifications in healthcare administration or related fields is a plus.
• Strong listening skills, empathy, and the ability to build rapport quickly.
• Excellent conflict management and stress‑resolution abilities.
• Availability for full‑time, 9‑hour shifts Monday through Friday between 8:30 AM and 8:00 PM ET.
• Commitment to full attendance during training and a strong sense of accountability.

Preferred Qualifications

• Experience with HIPAA compliance and patient privacy protocols.
• Previous exposure to medical billing software such as Athenahealth, Epic, or similar platforms.
• Knowledge of insurance eligibility verification and claims adjudication workflows.
• Demonstrated ability to work independently while maintaining high productivity.
• Background in customer experience improvement or process optimization.

Skills & Competencies

• Communication: Clear, concise, and compassionate verbal and written communication in both English and Spanish.
• Problem‑solving: Analytical mindset to diagnose billing issues and devise effective solutions.
• Technical proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.
• Time management: Ability to prioritize tasks, manage call volume, and meet performance metrics.
• Team collaboration: Willingness to collaborate with cross‑functional teams to enhance member experience.
• Adaptability: Flexibility to adjust to evolving processes, policies, and technology updates.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Bilingual Customer Service Representative II, you will have access to:

• Comprehensive onboarding and continuous training programs focused on healthcare billing, customer service excellence, and regulatory compliance.
• Mentorship from senior representatives and subject‑matter experts.
• Clear career pathways to roles such as Billing Analyst, Customer Experience Lead, or Healthcare Operations Manager.
• Regular performance reviews and personalized development plans.
• Opportunities to participate in cross‑departmental projects that shape the future of our services.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and impact. Even though we operate fully remotely, we maintain strong connections through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Digital collaboration tools that enable real‑time communication and knowledge sharing.
• Flexible work schedules that respect work‑life balance.
• A supportive environment that celebrates diversity and encourages open dialogue.

Compensation & Benefits

We offer a competitive hourly rate of $20.00 to $23.00 per hour, with compensation based on experience, education, and performance. In addition to your base pay, you will enjoy:

• Annual performance bonuses tied to individual and team metrics.
• Full‑time medical, dental, and vision insurance plans.
• Well‑being programs, including mental health resources and counseling services.
• Paid vacation, holidays, and flexible time off.
• 401(k) plan with company match and employee stock purchase options.
• Life and disability insurance options.
• Flexible spending accounts and tuition reimbursement for continued education.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status.

Ready to Make an Impact?

If you are a bilingual professional who thrives on helping others navigate the complexities of healthcare billing, we want to hear from you. Join brighthush and become part of a mission‑driven team that values your expertise, supports your growth, and rewards your dedication.

Apply Today! Click the link below to submit your application and take the first step toward a rewarding career with brighthush.