Experienced Bilingual Customer Service Representative – Remote – Medi‑Cal Enrollment & Healthcare Support Specialist

About brighthush and the Medi‑Cal Enrollment Revolution

At brighthush, we’re redefining how healthcare support is delivered to the communities that need it most. Our mission is to empower individuals and families by ensuring they have seamless access to the right health coverage, especially within California’s Medi‑Cal program. As a leading partner in public assistance and health services, brighthush is committed to delivering compassionate, accurate, and timely support to beneficiaries across the state.

We’re looking for a dedicated, bilingual Customer Service Representative to join our remote team. This role is pivotal in helping Medi‑Cal beneficiaries navigate plan options, complete enrollment, and resolve any questions or concerns they may have. If you thrive in a fast‑paced environment, love helping people, and are fluent in English and another language, we want to hear from you.

Key Responsibilities

• Inbound & Outbound Call Management: Handle a high volume of inbound calls from Medi‑Cal beneficiaries, and conduct outbound follow‑up calls to ensure enrollment completion and satisfaction.
• Plan Education & Selection: Explain the array of managed healthcare plans available under Medi‑Cal, helping beneficiaries understand coverage details, eligibility criteria, and plan benefits.
• Enrollment & Disenrollment Processing: Accurately process enrollment and disenrollment transactions using brighthush’s proprietary systems, ensuring data integrity and compliance.
• Eligibility Verification: Assist beneficiaries in verifying their eligibility status, addressing any gaps or discrepancies, and guiding them through the necessary steps to maintain coverage.
• Medical Exemption & Waiver Support: Provide guidance on medical exemption requests, waiver inquiries, and status updates, ensuring beneficiaries receive the assistance they need.
• Issue Resolution & Escalation: Resolve routine inquiries professionally; identify complex issues and promptly elevate them to supervisors or relevant county/state agencies.
• Policy & Procedure Mastery: Stay current with Medi‑Cal program policies, managed care plan updates, and contractual compliance requirements.
• Quality & Productivity Standards: Meet or exceed call center productivity metrics, quality assurance benchmarks, and performance goals set by brighthush.
• Documentation & Coordination: Maintain accurate, real‑time documentation of all interactions and coordinate with internal teams to ensure a smooth customer experience.
• Administrative Support: Assist with forms processing, research functions, and other ad‑hoc duties as directed by management.
• Continuous Improvement: Participate in training sessions, feedback loops, and process improvement initiatives to enhance service delivery.

Essential Qualifications

• High School Diploma, GED, or equivalent certification.
• Minimum of 1 year of customer service experience, preferably in a call center environment.
• Fluency in English and at least one of the following languages: Spanish, Armenian, Cantonese, Farsi, Japanese, Korean, Mandarin, Thai, Laotian, Ukrainian, Vietnamese.
• Strong verbal and written communication skills in both languages.
• Proficiency with computers and the ability to quickly learn new software applications.
• Excellent organizational, interpersonal, and problem‑solving abilities.
• Ability to multitask in a fast‑paced, deadline‑driven environment.
• Strong adherence to established procedures and quality standards.
• Capability to work independently and collaboratively within a team.
• Comfortable maintaining a stationary position for extended periods.

Preferred Experience & Skills

• Previous call center or contact center experience.
• Experience in healthcare customer service, health insurance, human services, or public assistance programs.
• Hands‑on experience assisting the public with healthcare benefits, managed care plans, or enrollment services.
• Knowledge of Medi‑Cal program structure and eligibility criteria.
• Experience with enrollment management systems or CRM platforms.
• Demonstrated ability to handle sensitive personal information with confidentiality.

What brighthush Offers You

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. You’ll have access to:

• Comprehensive onboarding and continuous training programs.
• Mentorship from seasoned professionals in healthcare and public service.
• Opportunities to advance into senior support roles, team leadership, or specialized healthcare advisory positions.
• Cross‑functional projects that broaden your skill set beyond customer service.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the United States, after completing a 4–5 week onsite training program in Rancho Cordova, CA. We value:

• Flexibility: Choose between remote or onsite work based on your preferences.
• Diversity & Inclusion: A workplace that celebrates linguistic and cultural diversity.
• Collaboration: Regular virtual team huddles, knowledge sharing sessions, and community events.
• Employee Well‑Being: Access to mental health resources, wellness programs, and a supportive HR team.

Compensation & Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers competitive compensation packages that include:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and sick leave.
• Retirement savings plan with employer match.
• Company‑provided equipment for remote work (laptop, headset, etc.).
• Professional development stipend for courses, certifications, and conferences.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a mission‑driven organization that makes a tangible difference in people’s lives. You’ll:

• Help beneficiaries secure the healthcare coverage they deserve.
• Work with cutting‑edge technology and data systems.
• Collaborate with a passionate team dedicated to public service.
• Grow your career in a supportive, forward‑thinking environment.

Ready to Make an Impact?

If you’re a bilingual professional with a passion for customer service and a desire to help underserved communities, we encourage you to apply. Bring your expertise, your empathy, and your drive to brighthush, and together we’ll transform the way Medi‑Cal beneficiaries receive support.

Click the link below to submit your application and start your journey with brighthush today!