Experienced Bilingual Dental Administration & Front Desk Virtual Assistant – Remote, English & Spanish, Patient Care & Insurance Coordination

About brighthush

brighthush is a forward‑thinking, patient‑centric dental practice that blends cutting‑edge technology with compassionate care. Our mission is to make every smile brighter by delivering seamless, personalized dental experiences—whether patients visit our state‑of‑the‑art clinics or connect with us remotely. As a fully remote team, we empower our staff to work from anywhere while maintaining the highest standards of patient service, compliance, and operational excellence.

Why This Role Matters

In the fast‑moving world of dental healthcare, the front desk is the first touchpoint that shapes a patient’s journey. As a Bilingual Dental Admin & Receptionist Virtual Assistant, you will be the digital gatekeeper who ensures that every call, email, and appointment is handled with precision, empathy, and efficiency. Your work will directly influence patient satisfaction, appointment flow, and the overall success of our practice.

Key Responsibilities

• Patient Communication & Front Desk Support
  • Answer inbound and outbound patient calls in both English and Spanish, providing clear, courteous, and professional assistance.
  • Respond to emails, texts, and patient inquiries promptly, ensuring a consistent tone that reflects brighthush’s brand values.
  • Deliver friendly, empathetic, and patient‑centered customer service that builds trust and encourages repeat visits.
  • Send appointment reminders, treatment follow‑ups, and post‑visit thank‑you messages to enhance engagement.
  • Identify opportunities to improve patient engagement and treatment acceptance through proactive outreach.
• Appointment Scheduling & Coordination
  • Schedule, confirm, reschedule, and manage patient appointments with precision, minimizing gaps and double bookings.
  • Coordinate calendars across multiple providers, optimizing workflow and maximizing provider availability.
  • Maintain accurate, up‑to‑date appointment details and patient information in our practice management system.
  • Facilitate smooth communication between patients and the dental team, ensuring all parties are informed of changes.
• Insurance Verification & Billing Support
  • Verify insurance eligibility, benefits, and coverage prior to appointments, reducing claim denials.
  • Assist with billing coordination, payment posting, and reconciliation of patient accounts.
  • Support claims follow‑up, insurance documentation, and compliance with payer requirements.
  • Educate patients on coverage details, payment options, and financial responsibilities.
• Administrative & Operational Support
  • Manage patient intake forms, demographic updates, and new patient onboarding.
  • Maintain accurate digital records, ensuring HIPAA compliance and data integrity.
  • Support data entry, reporting, and administrative workflows that keep the practice running smoothly.
  • Assist with additional operational tasks—such as inventory tracking, vendor coordination, and quality‑control checks—to enhance office efficiency.

Essential Qualifications

• Fluent in both English and Spanish (spoken and written) – REQUIRED.
• English proficiency level C1 or higher.
• Clear, professional communication skills with a neutral accent preferred.
• Minimum 1–2 years of experience in U.S. dental administration, U.S. healthcare administration, dental front desk support, or medical scheduling/insurance coordination.
• Strong understanding of dental workflows, insurance verification, appointment scheduling, and patient communication.
• Proficiency with dental practice management systems such as Dentrix, Eaglesoft, Open Dental, or similar platforms.
• Exceptional multitasking, organizational, and time‑management abilities.
• High attention to detail, professionalism, and a commitment to confidentiality.
• Comfortable working independently in a remote environment, with a strong sense of accountability and self‑motivation.
• Knowledge of HIPAA regulations and a proven track record of maintaining compliance.

Preferred Qualifications

• Experience with electronic health record (EHR) systems beyond basic PMS platforms.
• Background in dental billing, coding, or insurance claim processing.
• Prior remote work experience in a healthcare setting.
• Additional language skills or certifications in customer service or healthcare administration.

Core Skills & Competencies

• Communication Excellence – Ability to convey complex information clearly and empathetically in both languages.
• Technical Proficiency – Comfortable navigating multiple software platforms, data entry, and digital documentation.
• Problem‑Solving – Quick thinker who can resolve scheduling conflicts, insurance issues, and patient concerns on the spot.
• Team Collaboration – Works seamlessly with providers, billing staff, and remote teammates to achieve shared goals.
• Adaptability – Thrives in a dynamic environment where priorities shift rapidly.
• Customer‑First Mindset – Places patient satisfaction at the core of every action.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous professional development. As a virtual assistant, you will:

• Gain in‑depth knowledge of U.S. dental practice operations, insurance ecosystems, and regulatory compliance.
• Participate in regular training sessions on new PMS features, billing best practices, and patient engagement strategies.
• Collaborate with senior administrators and clinicians, gaining mentorship and exposure to advanced clinical workflows.
• Progress into roles such as Dental Practice Manager, Patient Experience Lead, or Remote Operations Coordinator, with clear pathways for advancement.
• Earn certifications in dental administration, health informatics, or bilingual customer service through our partnership with accredited training providers.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and teamwork. Even though we operate remotely, we maintain a vibrant, inclusive culture through:

• Weekly virtual huddles and monthly town‑hall meetings.
• Open communication channels via Slack, Teams, and email.
• Recognition programs that celebrate individual and team achievements.
• Flexible work hours that respect work‑life balance while ensuring coverage across time zones.
• Access to wellness resources, mental health support, and professional coaching.

Compensation & Benefits

We offer a competitive salary of $1,280 USD per month, commensurate with experience and performance. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance options for you and your dependents.
• Paid time off, sick leave, and holiday schedule aligned with U.S. observances.
• 401(k) matching program to support your long‑term financial goals.
• Professional development stipend for courses, certifications, and conferences.
• Technology stipend to equip you with a reliable laptop, headset, and high‑speed internet.
• Employee assistance program (EAP) for confidential counseling and support.

What Success Looks Like at brighthush

• Patients receive prompt, professional, and empathetic support that enhances their overall experience.
• Appointment scheduling and front‑desk workflows operate with minimal friction, maximizing provider efficiency.
• Insurance verification and billing processes remain accurate, compliant, and transparent.
• Administrative tasks are completed with high precision, ensuring smooth daily clinic operations.
• The dental team can focus on delivering quality care, confident in the robust remote support they receive.

Ready to Make a Difference?

If you are a bilingual professional who thrives in a fast‑paced healthcare setting, enjoys building relationships with patients, and is eager to contribute to a practice that values innovation and compassion, we want to hear from you. Join brighthush and become an integral part of a team that is redefining dental care—one smile at a time.

Apply Today and help us bring brighter smiles to patients across the country.