Experienced Bilingual Spanish & English Customer Service Specialist – 2nd Shift, Remote Florida – Expert in Customer Delight, Upselling, Brand Advocacy, and Data‑Driven Support at brighthush

About brighthush

brighthush is redefining the way people shop, watch, and connect with products. By merging the immediacy of live television with the convenience of e‑commerce, we create interactive, real‑time shopping experiences that captivate millions of viewers worldwide. Our platform turns ordinary moments into shared adventures, allowing customers to discover, purchase, and celebrate products together in the moment. At the core of this innovation lies a relentless focus on the customer, a culture of curiosity, and a commitment to diversity, inclusion, and continuous learning. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your ideas can shape the future of retail and transform how people connect with products.

Why brighthush?

At brighthush, every interaction is an opportunity to create lasting memories. We empower our team members to bring fresh ideas, build lasting relationships, and grow both personally and professionally. Our remote‑first model gives you the flexibility to work from the comfort of your home while staying connected to a vibrant, collaborative community. If you’re passionate about delivering exceptional customer experiences and eager to thrive in a fast‑paced, innovative setting, brighthush is the place for you.

Role Overview

As a Bilingual Spanish & English Customer Service Specialist on the 2nd shift, you will be the frontline voice for brighthush customers across the United States. Working remotely from Florida, you’ll handle a high volume of inbound calls, resolve inquiries, and promote our diverse product catalog—all while maintaining the highest standards of customer satisfaction. Your role will be pivotal in ensuring that every customer interaction reflects brighthush’s commitment to quality, empathy, and service excellence.

Key Responsibilities

• Answer inbound customer calls in both Spanish and English, providing timely, accurate, and courteous support.
• Resolve a wide range of customer issues, including order status, returns, refunds, payment processing, and account inquiries.
• Identify upsell and cross‑sell opportunities, promoting relevant products and special offers during each interaction.
• Maintain a consistent, personalized experience for every caller, tailoring solutions to individual needs.
• Navigate multiple systems and screens simultaneously, ensuring data accuracy and compliance with company policies.
• Document all customer interactions in the CRM, ensuring that information is up‑to‑date and actionable.
• Collaborate with the Customer Service Supervisor and cross‑functional teams to address escalated issues and improve processes.
• Adhere to scheduled shift times, including weekends and holidays, while maintaining a high level of performance.
• Participate in ongoing training and development programs to stay current with product knowledge and customer service best practices.

Essential Qualifications

• Minimum of 12 months of customer service experience, preferably in a call center or retail environment.
• Fluency in both Spanish and English, with strong verbal and written communication skills.
• Proficiency with office productivity tools and experience navigating multiple applications simultaneously.
• Self‑motivated, detail‑oriented, and capable of troubleshooting technical issues independently.
• Reliable high‑speed internet connection and a quiet, distraction‑free workspace.
• Ability to work flexible hours, including weekends, holidays, and occasional overtime.
• Strong problem‑solving skills and a customer‑centric mindset.

Preferred Qualifications

• Experience in a high‑volume call center environment, handling 200+ calls per day.
• Background in retail or e‑commerce customer support.
• Knowledge of CRM systems such as brighthush.
• Previous experience with upselling or cross‑selling products.
• Understanding of basic data analysis and reporting.

Skills & Competencies

• Exceptional communication and active listening.
• Strong multitasking and time‑management abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and a willingness to share best practices.
• Commitment to continuous improvement and learning.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Specialist, you’ll have access to a clear career ladder that allows progression to Senior Specialist, Team Lead, or Manager roles. You’ll also benefit from cross‑training across our portfolio of brands, expanding your product knowledge and skill set. Our mentorship programs pair you with experienced leaders, while regular performance reviews and personalized development plans help you stay on track. In addition, you’ll have access to online learning platforms, certifications, and tuition reimbursement for relevant courses.

Work Environment & Culture

brighthush is built on a foundation of trust, flexibility, and collaboration. Our remote work model empowers you to balance professional and personal commitments while staying connected to a vibrant community of colleagues. We celebrate diversity, encourage open dialogue, and foster an inclusive environment where every voice is heard. Our culture is defined by curiosity, resilience, and a shared passion for delivering outstanding customer experiences.

Compensation & Benefits

We offer a competitive base rate of $15.00 per hour, with an additional $0.60 bilingual differential. Shift differentials and performance incentives are available based on call volume and quality metrics.

Benefits include:

• Health, dental, and vision insurance starting on day one.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, personal days).
• Parental leave and family support programs.
• Employee Assistance Program (EAP) for mental health and well‑being.
• Paid volunteer hours and community engagement opportunities.
• Exclusive discounts on brighthush products and partner offerings.
• Tuition reimbursement for courses that enhance your role or career path.

How to Apply

Ready to bring your bilingual expertise to brighthush? Submit your application through our careers portal or send your resume and cover letter to [email protected]. We’re excited to learn how you can contribute to our mission of connecting customers with the products they love.

Join brighthush Today

As a Bilingual Spanish & English Customer Service Specialist, you’ll play a pivotal role in delivering exceptional service to a diverse customer base. With a supportive remote environment, competitive pay, and ample growth opportunities, brighthush is the place where your skills can shine and your career can flourish. Apply now and become part of a team that values innovation, inclusion, and customer delight.