Experienced Bilingual Virtual Assistant & Real‑Estate Operations Specialist – Remote Property Management Excellence & Tenant Success Champion at brighthush

About brighthush

brighthush is a forward‑thinking real‑estate powerhouse that blends deep industry knowledge with cutting‑edge technology to transform the way communities thrive. With a diverse portfolio that spans residential, commercial, and mixed‑use properties across the United States, we are committed to delivering exceptional value to tenants, owners, and investors alike. Our mission is simple yet ambitious: to create brighter, more sustainable communities through smart property management, strategic investment, and a relentless focus on customer experience.

Why This Role Matters

In the fast‑paced world of real‑estate operations, the Virtual Assistant is the unseen engine that keeps the entire system running smoothly. From answering tenant inquiries to coordinating maintenance and managing lease documentation, your work directly influences tenant satisfaction, property value, and the overall success of our portfolio. As a bilingual professional, you will bridge language gaps, ensuring that every tenant and owner feels heard, respected, and supported.

Key Responsibilities

• Tenant & Owner Communications: Serve as the first point of contact for all tenant and owner inquiries via email, phone, and property management platforms. Provide clear, courteous, and professional assistance in both English and Spanish.
• Maintenance Coordination: Log maintenance requests, schedule vendors, and follow up to guarantee timely resolution. Maintain a comprehensive log of completed work and vendor performance metrics.
• Lease Administration: Draft lease agreements, renewal notices, and addendums. Ensure all lease documents are stored accurately in our property management software and are easily retrievable.
• Software Management: Enter and update tenant data, rent payments, and maintenance logs in AppFolio (or equivalent). Troubleshoot basic software issues and liaise with IT support when necessary.
• Rent Collection & Accounting: Track rent payments, send reminders for delinquencies, and reconcile accounts. Prepare monthly rent reports for property managers.
• Reporting & Analytics: Compile spreadsheets, dashboards, and summary reports that provide actionable insights to property managers and stakeholders.
• Listing Management: Post and update property listings on rental platforms such as Zillow, Apartments.com, and Craigslist to minimize vacancy rates.
• Administrative Support: Schedule meetings, manage calendars, perform data entry, and handle general office tasks to keep the team organized.
• Vendor & Partner Liaison: Build and maintain relationships with contractors, suppliers, and service providers to ensure high‑quality, cost‑effective solutions.
• Compliance & Documentation: Keep abreast of local landlord‑tenant laws and compliance requirements, ensuring all operations adhere to legal standards.

Essential Qualifications

• Minimum of 1–2 years of experience in property management, real‑estate administration, or a related field.
• Proficiency with property management software such as AppFolio, Buildium, or Rent Manager.
• Fluency in English and Spanish—both written and spoken.
• Strong written and verbal communication skills with a professional, customer‑focused demeanor.
• Highly organized, detail‑oriented, and capable of multitasking in a fast‑paced environment.
• Reliable high‑speed internet connection and a fully equipped home office (desktop or laptop, headset, webcam).
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.
• Self‑starter attitude with the ability to work independently and take initiative.

Preferred Qualifications

• Experience with lease administration and document management.
• Knowledge of local landlord‑tenant laws and compliance requirements.
• Prior exposure to virtual property tours or remote tenant onboarding.
• Familiarity with marketing tools and social media for property listings.
• Experience in a high‑volume, multi‑property environment.

Skills & Competencies

• Communication: Ability to convey complex information clearly and professionally in both languages.
• Technical Aptitude: Quick learner who can navigate new software and troubleshoot basic issues.
• Problem‑Solving: Proactive approach to identifying and resolving operational bottlenecks.
• Time Management: Prioritize tasks effectively, meet deadlines, and manage competing priorities.
• Customer Service: Empathy, patience, and a genuine desire to help tenants and owners.
• Data Integrity: Commitment to accuracy and consistency in record‑keeping.
• Collaboration: Ability to work seamlessly with cross‑functional teams, including finance, marketing, and operations.

Career Growth & Learning Opportunities

At brighthush, every role is a stepping stone toward greater responsibility. As a Virtual Assistant, you will gain exposure to:

• Advanced property management systems and analytics tools.
• Strategic lease negotiations and contract management.
• Vendor relationship management and procurement processes.
• Cross‑functional collaboration with finance, marketing, and operations teams.
• Professional development courses in real‑estate law, project management, and customer experience.

Our internal mentorship program pairs new hires with seasoned professionals, ensuring you receive guidance, feedback, and support as you progress. Whether you aspire to become a Property Manager, Operations Coordinator, or Real‑Estate Analyst, brighthush provides the resources and pathways to help you achieve your goals.

Work Environment & Culture

Although this is a fully remote position, you will be part of a vibrant, collaborative culture that values transparency, innovation, and mutual respect. We host monthly virtual town halls, quarterly team‑building events, and regular knowledge‑sharing sessions. Our core values—Integrity, Excellence, Collaboration, and Growth—guide everything we do, from tenant interactions to strategic decision‑making.

We invest in the well‑being of our team by offering:

• Flexible work hours that accommodate your personal schedule.
• Access to a digital wellness platform and mental‑health resources.
• Regular virtual coffee chats to foster community and connection.
• Annual virtual retreats focused on skill building and team bonding.

Compensation & Benefits

We offer a competitive hourly rate of $5.00–$11.00, commensurate with experience and skill level. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance options (for full‑time hires).
• Paid time off and holidays.
• Professional development stipend for courses, certifications, or conferences.
• Employee referral bonus program.
• Access to a digital wellness platform and mental‑health resources.
• Flexible work hours that fit your lifestyle.

How to Apply

Ready to bring your bilingual communication skills and real‑estate passion to brighthush? Submit your resume, cover letter, and any relevant certifications through our online portal. We’ll review your application promptly and reach out to schedule a virtual interview.

Join brighthush Today

If you’re a detail‑oriented, tech‑savvy professional who thrives in a dynamic, remote environment, we want to hear from you. Become a vital part of brighthush’s mission to elevate property management standards and create brighter communities. Apply now and take the first step toward a rewarding career with a company that values your growth, your voice, and your vision.