Experienced Compassionate Medical Billing Customer Service Representative – Remote, 9‑6 EST, Patient‑Focused, 40 Hours/Week – Join brighthush’s Dedicated Healthcare Support Team

About brighthush and the Opportunity

brighthush is a forward‑thinking, patient‑centric organization that partners with healthcare providers to streamline billing processes and enhance the patient experience. With a mission to bring clarity and compassion to every billing interaction, we empower our team members to become trusted advisors for patients navigating complex insurance and payment questions. As a remote‑first company, brighthush offers the flexibility to work from the comfort of your own home while still being part of a collaborative, high‑energy team that values diversity, innovation, and continuous learning.

Why Join brighthush?

• Impactful Work: Every call you handle directly improves a patient’s experience and helps our partners maintain financial health.
• Remote Flexibility: Work from any of the 27 U.S. states listed below, with a consistent 9:00 am–6:00 pm (EST) schedule that supports work‑life balance.
• Growth Pathways: Opportunities to advance into billing specialist, team lead, or training roles as you build expertise.
• Inclusive Culture: We celebrate diversity, support veterans, disabled individuals, and the LGBTQ+ community, and we’re committed to creating an environment where everyone can thrive.
• Competitive Compensation: Starting at $14.00 per hour with an additional $1.00 shift differential for nights and weekends.
• Comprehensive Benefits: Health, dental, vision, paid time off, and professional development resources.

Key Responsibilities

As a Medical Billing Customer Service Representative, you will be the frontline advocate for patients, ensuring they receive accurate, timely, and compassionate support.

• Answer inbound calls regarding patient statements, insurance payments, and account balances with professionalism and empathy.
• Provide clear, accurate information about patient accounts, billing history, and charges, ensuring patients understand their financial responsibilities.
• Process credit card payments over the phone, following secure payment protocols and maintaining data confidentiality.
• Document call details, account inquiries, and actions taken in our CRM system, ensuring 100 % accuracy and compliance with regulatory standards.
• Escalate complex billing disputes and concerns to the appropriate department, collaborating with billing specialists and insurance coordinators.
• Deliver friendly, professional service while handling sensitive billing questions, maintaining composure during challenging conversations.
• Participate in ongoing training sessions to stay current on billing policies, insurance updates, and customer service best practices.
• Contribute to continuous improvement initiatives by sharing insights on common patient pain points and suggesting process enhancements.

Essential Qualifications

• Minimum of 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills, with the ability to explain complex billing concepts in simple terms.
• Basic computer proficiency and a quick learner who can adapt to new systems and software.
• Exceptional attention to detail and accurate documentation skills, ensuring compliance with HIPAA and company policies.
• Ability to multitask and process information efficiently in a fast‑paced environment.
• Calm, professional demeanor when handling challenging calls and sensitive information.
• Patient‑focused attitude and a commitment to delivering high‑quality customer service.

Preferred Qualifications

• Experience in medical billing, insurance verification, or healthcare customer support.
• Familiarity with billing software such as Athenahealth, Kareo, or Epic.
• Knowledge of insurance terminology, claim status codes, and payment reconciliation processes.
• Previous experience working remotely with a self‑motivated, results‑driven mindset.
• Certification in Customer Service Excellence or related field.

Core Competencies & Skills

• Customer‑Centric Mindset: Prioritizing patient satisfaction and building trust.
• Problem‑Solving: Quickly diagnosing billing issues and proposing effective solutions.
• Communication: Clear, concise, and empathetic verbal and written interactions.
• Technical Aptitude: Comfortable navigating multiple software platforms and learning new tools.
• Time Management: Balancing call volume while maintaining accuracy and compliance.
• Team Collaboration: Working with billing specialists, supervisors, and cross‑functional teams.
• Adaptability: Thriving in a dynamic environment with evolving policies and procedures.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you gain experience, you’ll have the chance to:

• Advance to a Billing Specialist role, handling more complex claims and payment reconciliation.
• Move into a Team Lead or Supervisor position, managing a small group of representatives and shaping team performance.
• Participate in specialized training programs, including HIPAA compliance, advanced billing software, and leadership development.
• Earn certifications such as Certified Medical Reimbursement Specialist (CMRS) or Certified Professional Biller (CPB) through our tuition reimbursement plan.
• Attend industry conferences and webinars to stay ahead of healthcare billing trends.

Work Environment & Company Culture

brighthush fosters a culture of respect, transparency, and continuous improvement. Our remote workforce enjoys:

• Flexible scheduling with a consistent 9:00 am–6:00 pm (EST) window, plus a $1.00 shift differential for nights and weekends.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events to build camaraderie.
• A supportive manager who provides real‑time feedback and coaching.
• Access to a digital library of resources, including recorded training modules, FAQs, and best‑practice guides.
• Recognition programs that celebrate outstanding customer service and innovation.

Compensation & Benefits

• Base Pay: $14.00 per hour.
• Shift Differential: Additional $1.00 per hour for night and weekend shifts.
• Paid Training: One week of comprehensive training, fully compensated.
• Benefits Package: Health, dental, vision, and life insurance options available after 90 days of employment.
• Paid Time Off: 10 days of PTO annually, plus sick leave and holidays.
• Professional Development: Tuition reimbursement for relevant certifications and courses.
• Technology Stipend: Monthly allowance for home office equipment and high‑speed internet.

Remote Eligibility

Eligible candidates must reside in one of the following U.S. states:

• Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

How to Apply

Ready to make a difference in patients’ lives while building a rewarding career? Click the link below to submit your application and join the brighthush family.

Apply To This Job

Our Commitment to Diversity and Inclusion

brighthush is an equal opportunity employer that values diversity, equity, and inclusion. We actively recruit from a wide range of backgrounds and are proud to support veterans, disabled individuals, and the LGBTQ+ community. Our hiring process is designed to be fair, transparent, and inclusive, with final decisions made by human recruiters after careful consideration of each candidate’s experience and fit.

AI in Our Hiring Process

We may use artificial intelligence tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.