Experienced Customer Care Associate – Retail & Hospitality Expertise – Remote Insurance Tech Champion at brighthush

About brighthush

brighthush is redefining how people protect and care for their most valuable assets—cars, homes, and more. In a world where owning a vehicle or a house feels like navigating a maze of insurance policies, repair shops, and financing options, brighthush offers a single, AI‑powered platform that simplifies every step of the journey. From finding the right coverage to scheduling maintenance and even selling a vehicle, our app acts as a trusted companion that keeps customers ahead of costly surprises.

Founded in 2019, brighthush quickly became one of the top three car‑insurance brokers in the United States. Since then, we have expanded our services to include driving insights, vehicle diagnostics, a repair marketplace, and now, comprehensive home and motorcycle coverage. With over 5 million customers, $240 million+ in funding, and a profitable 2024, brighthush is poised for the next wave of growth.

Our team is built from leaders who have worked at some of the most innovative companies in tech and consulting—brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush. We value a culture that blends competitive drive with genuine kindness, ownership mindset, and a relentless pursuit of learning. That culture is why brighthush consistently ranks among the best startup employers and why our employees stay and thrive.

Why Join brighthush?

• Impactful Work: Shape the customer experience in a rapidly evolving product that touches millions of lives.
• Competitive Compensation: Hourly wage of $19.00–$21.00 plus equity options.
• Flexibility: Choose between a 5‑day, 8‑hour week or a 4‑day, 10‑hour week.
• Remote First: Work from anywhere with all necessary equipment provided.
• Career Growth: Pathways into product, engineering, and leadership roles within the largest industry on the planet.
• Benefits: Health, dental, vision, paid vacation, parental leave, 401(k) match, wellness programs, and more.
• Culture: A community that values people, collaboration, and continuous learning.

Key Responsibilities

As a Customer Care Associate on the Customer Operations team, you will be the frontline ambassador of brighthush’s mission. Your day-to-day will involve:

• Customer Advocacy: Go beyond answering questions—anticipate needs, identify coverage gaps, and highlight savings opportunities.
• Inbound Support: Handle calls, chats, and emails from policyholders needing changes, claims, or general assistance.
• Product Mastery: Deeply understand our multi‑insurance panel and the evolving features of the brighthush app to guide customers confidently.
• Problem Solving: Resolve inquiries efficiently, escalating only when necessary, and ensuring a seamless experience.
• Service Processing: Manage requests related to vehicles, drivers, lienholders, and policy documents.
• Feedback Loop: Capture customer insights and relay them to product and engineering teams to drive continuous improvement.

Essential Qualifications

• Prior experience in customer service, sales, or hospitality is a plus but not required.
• Friendly, positive attitude with strong communication skills.
• Ability to work independently in a remote environment.
• Proficiency with CRM tools and basic data entry.
• High school diploma or equivalent; college degree preferred.

Preferred Qualifications

• Experience in the insurance or financial services industry.
• Knowledge of automotive or home insurance products.
• Multilingual capabilities.
• Previous remote work experience.

Skills & Competencies

• Exceptional verbal and written communication.
• Strong problem‑solving and analytical mindset.
• Empathy and active listening.
• Adaptability to fast‑paced, evolving product features.
• Team collaboration and cross‑functional coordination.
• Time‑management and organizational skills.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Care Associate, you’ll have the chance to:

• Transition into Product Management or User Experience roles by working closely with product teams.
• Move into Technical Support or Engineering tracks if you’re inclined toward technology.
• Take on leadership responsibilities within the Customer Operations team.
• Participate in our internal “Innovation Labs” where employees pitch and prototype new features.
• Access to continuous learning resources, including online courses, certifications, and mentorship programs.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, transparency, and a sense of belonging. Our culture is built on:

• Ownership Mindset: Every team member is empowered to make decisions that benefit the customer and the company.
• Continuous Learning: Quarterly learning days, hackathons, and knowledge‑sharing sessions.
• Community & Collaboration: Weekly virtual coffee chats, cross‑team projects, and an open‑door policy with leadership.
• Well‑Being Focus: Mental health resources, wellness stipends, and flexible scheduling to support work‑life balance.

Compensation & Benefits

We offer a competitive hourly wage of $19.00–$21.00, supplemented by equity options that allow you to share in brighthush’s success. In addition, you’ll receive:

• Health, dental, and vision insurance plans.
• Paid vacation, sick leave, and parental leave.
• 401(k) plan with company match.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Annual performance bonuses and milestone rewards.
• Access to a fully equipped home office setup, including a high‑speed internet stipend.

How to Apply

Ready to become a key player in transforming the insurance experience? Click the link below to submit your application and join the brighthush family.

Apply for this job

Closing Statement

At brighthush, we’re not just building a platform; we’re creating a movement that empowers people to protect what matters most with confidence and ease. If you’re passionate about delivering world‑class customer service, thrive in a fast‑moving environment, and want to grow alongside a team that values innovation and empathy, we want to hear from you. Join us, and let’s shape the future of insurance together.