Experienced Customer Care Specialist – Swedish Market – Remote, Multilingual Support & CRM Expertise at brighthush

About brighthush

brighthush is a trailblazer in the global hospitality and dining sector, connecting millions of food lovers with the world’s most beloved restaurants. With a presence in 11 countries and a vibrant community of loyal diners, we harness cutting‑edge technology to create unforgettable dining experiences. Our mission is simple: to bring people together around the table, one reservation at a time. At brighthush, we celebrate diversity, champion innovation, and empower every team member to own their impact.

Why Join brighthush?

As a leading restaurant booking platform, brighthush offers a unique blend of fast‑paced growth, a people‑first culture, and a global footprint that spans 10 offices across Europe. Whether you’re a seasoned customer support professional or a passionate foodie eager to shape the future of dining, brighthush provides the tools, resources, and community to help you thrive.

Our Core Values

• Respect: We treat every voice with dignity and empathy.
• Ownership: We empower teams to take initiative and drive results.
• Growth: Continuous learning and career development are at the heart of everything we do.
• Better Together: Collaboration across cultures fuels innovation.

Role Overview

As a Customer Care Specialist for the Swedish market, you will be the frontline ambassador for brighthush’s customers. Your primary mission is to deliver exceptional support across multiple channels—phone, email, and chat—while ensuring every interaction reflects the warmth and professionalism that defines our brand.

Key Responsibilities

• Respond promptly to incoming customer inquiries via phone, email, and live chat, maintaining a high first‑response time.
• Diagnose and resolve issues related to our electronic reservation system, website, and mobile app, ensuring a seamless experience for diners and restaurant partners alike.
• Escalate complex or sensitive cases to the appropriate internal teams, following established protocols and maintaining clear documentation.
• Maintain and enrich the knowledge base with accurate, up‑to‑date information, contributing to continuous improvement of self‑service resources.
• Collaborate with product, engineering, and marketing teams to relay customer feedback and help shape future features.
• Track and report on key performance indicators (KPIs) such as resolution time, customer satisfaction scores, and ticket volume.
• Participate in regular training sessions and knowledge sharing workshops to stay current on product updates and industry trends.
• Act as a cultural ambassador by providing localized support that respects Swedish customs and preferences.

Essential Qualifications

• Fluency in Swedish at C2 (mastered) level and strong command of English.
• Proven experience in a customer support environment, preferably within tech or hospitality.
• Hands‑on experience with CRM platforms (e.g., Zendesk, Freshdesk, or similar).
• Excellent written and verbal communication skills, with the ability to adapt tone to diverse audiences.
• Strong problem‑solving skills and a customer‑centric mindset.
• Ability to work independently in a fully remote setting while staying connected to a distributed team.
• High level of professionalism, integrity, and a genuine passion for food and dining.

Preferred Qualifications

• Additional language proficiency (e.g., Spanish, German, French) is a plus.
• Experience in the restaurant or travel industry.
• Familiarity with reservation management systems or point‑of‑sale (POS) platforms.
• Prior remote work experience with a track record of meeting or exceeding performance metrics.

Skills & Competencies

• Empathy & Active Listening: Ability to understand customer emotions and needs.
• Technical Aptitude: Quick learner of new software and troubleshooting tools.
• Time Management: Efficiently juggle multiple tickets while maintaining quality.
• Collaboration: Works seamlessly with cross‑functional teams across time zones.
• Adaptability: Thrives in a fast‑changing environment with evolving priorities.
• Data‑Driven Decision Making: Uses metrics to inform actions and improve processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Specialist, you will have access to:

• Structured mentorship programs with senior leaders.
• Regular skill‑building workshops covering product knowledge, advanced CRM techniques, and industry best practices.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, Product Analyst, or Customer Success Manager.
• Opportunities to contribute to cross‑functional projects that shape the future of our platform.

Work Environment & Culture

brighthush fosters a culture of inclusivity, flexibility, and collaboration. Our remote‑first approach means you can work from anywhere in Europe, with the option to spend up to four weeks per year in a fully remote setting during peak periods. We celebrate diversity through:

• Multicultural teams spanning 10 offices across Europe.
• Regular virtual team‑building events and global town halls.
• Inclusive policies that support employees of all backgrounds, abilities, and life stages.
• Open communication channels where every voice is heard.

Compensation & Benefits

We offer a competitive fixed salary complemented by performance‑based bonuses. In addition, you will enjoy a comprehensive benefits package designed to support your well‑being and growth:

• Fully covered health insurance and life & disability coverage at no cost to you.
• Generous parental and caregiver leave—12 weeks fully paid.
• Monthly lunch vouchers to explore the best local restaurants.
• Access to the Calm app for mental health and resilience.
• Reimbursement for lifestyle expenses related to physical activity, travel, and family support.
• Flexible working hours and the ability to work from home two days a week.
• On‑site amenities in our European offices: dining areas, coffee stations, and leisure zones.
• Annual team‑building retreats and events.

How to Apply

Ready to bring your passion for customer care and dining to brighthush? Submit your application through our careers portal or send your resume and cover letter to [email protected]. We review all applications promptly and will contact you if your profile aligns with our needs.

Closing Statement

At brighthush, we’re more than a platform—we’re a movement that celebrates the joy of sharing a meal. If you’re eager to make a real impact, thrive in a diverse and inclusive environment, and grow alongside a global team, we want to hear from you. Join us and help shape the future of dining, one reservation at a time.