Experienced Customer Service Agent II – Patient & Provider Support Specialist – Healthcare Communications & Operations

About brighthush

brighthush is a leading healthcare organization dedicated to delivering compassionate, high‑quality care to patients across the region. With a mission to improve health outcomes through innovation, collaboration, and a patient‑first mindset, brighthush has become a trusted name in the industry. Our teams work together to streamline processes, enhance patient experiences, and support the vital work of our clinicians and staff. As we continue to grow, we’re looking for talented, customer‑centric professionals who share our commitment to excellence and want to make a real difference in people’s lives.

Position Overview

As a Customer Service Agent II at brighthush, you will be the frontline advocate for patients, employees, providers, and vendors. You’ll handle inquiries and service requests across multiple channels—phone, email, web portal, and more—delivering accurate, timely information while upholding the highest standards of customer service and quality. Your role is essential to ensuring that every interaction reflects brighthush’s values of respect, integrity, and continuous improvement.

Key Responsibilities

• Respond to incoming inquiries from patients, employees, providers, and vendors via phone, email, and web portal, ensuring each interaction is handled with professionalism and empathy.
• Provide accurate, up‑to‑date information on a wide range of topics, including human resources, payroll, accounts payable, supply chain, and revenue cycle billing.
• Collaborate with cross‑functional teams to resolve complex issues, escalating when necessary and following up to ensure resolution.
• Maintain strong, collaborative relationships with customers and internal stakeholders to identify opportunities for service enhancements.
• Adhere to all local, state, and federal regulations, codes, policies, and procedures to protect privacy and maintain the safety of employee and patient information.
• Document all interactions accurately in the customer relationship management (CRM) system, ensuring data integrity and compliance.
• Participate in continuous improvement initiatives, providing feedback on processes and suggesting solutions that enhance efficiency and customer satisfaction.
• Operate office equipment—including multi‑line phones, printers, fax machines, copiers, and scanners—effectively and responsibly.
• Manage time and priorities in a fast‑paced environment, balancing multiple tasks while maintaining high quality and accuracy.
• Support the team by sharing best practices, mentoring new hires, and contributing to a positive, inclusive workplace culture.

Essential Qualifications

• High school diploma or General Education Diploma (GED) required.
• Minimum of 1 year of recent, relevant experience in a customer‑service or support role.
• Strong written and verbal communication skills, with the ability to explain sensitive information clearly to diverse audiences.
• Proficiency in time management and organization, with a proven track record of prioritizing assignments and meeting deadlines.
• Experience handling confidential information with discretion and professionalism.
• Ability to work independently and collaboratively within a team, managing interruptions and shifting priorities.
• Problem‑solving skills: identify, evaluate, and resolve standard issues using established solutions.
• Knowledge of at least one of the following functional areas: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Billing.
• Comfortable operating standard office equipment and technology.

Preferred Qualifications

• Experience in a healthcare environment, particularly with patient or provider support.
• Familiarity with healthcare regulations such as HIPAA and HITECH.
• Proficiency in multiple languages, especially Spanish, to better serve a diverse patient population.
• Advanced proficiency in CRM systems and Microsoft Office Suite.
• Demonstrated commitment to continuous learning and process improvement.

Skills & Competencies

• Customer‑centric mindset: always put the patient and provider first.
• Strong interpersonal skills: build rapport quickly and maintain professional relationships.
• Analytical thinking: assess situations, identify root causes, and recommend effective solutions.
• Adaptability: thrive in a dynamic environment with evolving priorities.
• Attention to detail: ensure accuracy in data entry, documentation, and compliance.
• Team player: collaborate across departments to achieve shared goals.
• Resilience: handle high‑volume calls and complex issues with composure.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Agent II, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your professional development.
• Cross‑training opportunities across functional areas—HR, payroll, supply chain, revenue cycle—allowing you to broaden your skill set.
• Leadership development tracks for high‑potential employees, paving the way to supervisory or managerial roles.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with organizational needs.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of healthcare customer service best practices.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, respect, and innovation. You’ll work in a supportive, inclusive environment where every voice is heard. Our values—excellence, teamwork, integrity, and compassion—guide everything we do. We celebrate achievements, encourage open communication, and prioritize work‑life balance. Whether you’re working remotely or in one of our modern office spaces, you’ll find a community that values your contributions and supports your growth.

Compensation & Benefits

We offer a competitive hourly rate of $26.02 to $36.43 per hour, depending on experience, location, and qualifications. In addition to base pay, you’ll receive a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans.
• Retirement savings plan with employer match.
• Paid time off, holidays, and sick leave.
• Employee assistance programs and wellness resources.
• Professional development stipends and tuition reimbursement.
• Flexible work arrangements, including remote work options.

brighthush’s total rewards program is designed to support your well‑being, career, and financial goals.

How to Apply

Ready to join a team that values your expertise and empowers you to make a difference? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.