Experienced Customer Service Agent II – Remote, Full‑Time – Elevate Patient & Employee Support at brighthush

About brighthush

brighthush is a trailblazer in the healthcare sector, dedicated to delivering compassionate, high‑quality care to patients, employees, and partners across the nation. With a mission to innovate and improve health outcomes, brighthush has built a culture that values collaboration, continuous learning, and a commitment to excellence. As a remote‑first organization, we empower our teams to work from anywhere while staying connected through cutting‑edge technology and a supportive community.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic environment where your voice matters. We champion diversity, equity, and inclusion, and we invest heavily in professional development, mentorship, and career advancement. Whether you’re a seasoned customer service professional or just starting your career, brighthush offers the resources, recognition, and rewards you need to thrive.

Position Overview

As a Customer Service Agent II, you will be the frontline advocate for patients, employees, providers, and vendors. Your role will involve handling inquiries via phone, email, and web portal, ensuring each interaction is resolved with accuracy, empathy, and adherence to the highest standards of quality and compliance. You will collaborate with multiple service delivery teams, build lasting relationships, and contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Key Responsibilities

• Respond promptly to inbound inquiries from patients, employees, providers, and vendors across multiple channels (phone, email, web portal).
• Provide accurate, timely information while maintaining confidentiality and compliance with local, state, and federal regulations.
• Collaborate with Human Resources, Payroll, Accounts Payable, Supply Chain, and Revenue Cycle teams to resolve complex issues.
• Document all interactions in the customer relationship management (CRM) system, ensuring data integrity and audit readiness.
• Identify opportunities for process improvement and proactively suggest solutions to enhance service delivery.
• Build and maintain strong, collaborative relationships with internal stakeholders and external partners.
• Adhere to standardized operating procedures, quality metrics, and scientific methods to achieve departmental objectives.
• Handle sensitive information with discretion, following privacy and security protocols.
• Work independently and as part of a team, managing multiple tasks in a fast‑paced environment.
• Operate office equipment such as multi‑line phones, printers, fax machines, copiers, and scanners.

Essential Qualifications

• High School Diploma or General Education Diploma (GED).
• Minimum of 1 year of recent, relevant experience in a customer service or support role.
• Knowledge of processes within Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing.
• Strong written and verbal communication skills, capable of explaining complex information to diverse audiences.
• Excellent time‑management and organizational abilities, with a proven track record of prioritizing tasks and meeting deadlines.
• Demonstrated ability to maintain confidentiality and handle sensitive data responsibly.
• Self‑motivated, with the capacity to work independently and collaboratively in a team setting.
• Problem‑solving aptitude, able to evaluate and resolve standard issues using established solutions.
• Proficiency with office equipment and basic computer applications.

Preferred Qualifications

• Experience in a healthcare environment or with a healthcare provider network.
• Familiarity with electronic health record (EHR) systems or customer relationship management (CRM) platforms.
• Knowledge of HIPAA regulations and data privacy best practices.
• Certifications in customer service, healthcare administration, or related fields.
• Experience with remote work tools and virtual collaboration platforms.

Skills & Competencies

• Exceptional interpersonal skills, with the ability to build rapport quickly.
• Strong analytical mindset, capable of identifying trends and recommending improvements.
• Adaptability to changing priorities and a willingness to embrace new technologies.
• High emotional intelligence, enabling effective communication with patients and colleagues.
• Commitment to continuous learning and professional growth.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your aspirations. You can:

• Advance to a Senior Customer Service Agent or Team Lead role.
• Transition into specialized functions such as Human Resources, Payroll, or Revenue Cycle.
• Participate in leadership development programs and mentorship initiatives.
• Attend workshops, webinars, and conferences to stay ahead of industry trends.
• Earn certifications and credentials that enhance your professional profile.

Work Environment & Culture

brighthush champions a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our team members enjoy:

• Fully equipped home office stipend to ensure a productive workspace.
• Regular virtual team huddles, social events, and wellness programs.
• A culture of transparency, where feedback is encouraged and celebrated.
• Inclusive hiring practices that reflect the diversity of the communities we serve.
• Access to a robust digital collaboration platform that keeps everyone connected.

Compensation & Benefits

We offer a competitive hourly rate ranging from $26.02 to $36.43, based on experience and location. In addition to base pay, you’ll receive:

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Professional development stipend and tuition reimbursement.
• Employee assistance program and mental health resources.
• Flexible work schedule and remote work options.
• Employee discounts on health and wellness products.

Job Details

• Job Shift: Days
• Schedule: Full Time
• Shift Hours: 8 hours per day
• Days of the Week: Monday – Friday
• Weekend Requirements: None
• Benefits: Yes
• Union: No
• Position Status: Non‑Exempt
• Weekly Hours: 40
• Employee Status: Regular

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

How to Apply

Ready to make a difference? Click the link below to submit your application and join the brighthush family. We look forward to learning how your skills and passion align with our mission to provide exceptional care and support.