Experienced Customer Service Agent – Remote, Full‑Time, Insurance Support & Upselling Specialist at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that is redefining the insurance experience across the United States. With a mission to empower individuals and families to protect what matters most, we combine cutting‑edge technology, data‑driven insights, and a culture of empathy to deliver seamless, personalized service. Our remote‑first model gives our team members the flexibility to thrive from anywhere in the country while staying connected to a vibrant, collaborative community.

Why Join brighthush?

At brighthush, we believe that great service starts with great people. We invest in our agents through continuous training, mentorship, and career‑pathing opportunities. Whether you’re a seasoned professional or just starting your career in customer service, you’ll find a supportive environment that values innovation, integrity, and impact.

Key Benefits

• Competitive hourly pay with performance bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match to help you plan for the future
• Paid time off (PTO) and flexible scheduling options
• Monthly internet stipend to support your home‑office setup
• Unlimited learning resources, including online courses and certifications
• Employee recognition programs and quarterly team events (virtual and in‑person)

Position Overview

As a Customer Service Agent at brighthush, you will be the frontline advocate for our customers, ensuring every interaction is handled with professionalism, empathy, and efficiency. You will work remotely, providing support via phone, email, and live chat, while leveraging our state‑of‑the‑art CRM and insurance processing tools.

Core Responsibilities

• Customer Interaction: Deliver exceptional service by answering inquiries, resolving issues, and guiding customers through policy options.
• Problem Solving: Diagnose and troubleshoot insurance questions, ensuring accurate and timely resolutions.
• Carrier Liaison: Act as the bridge between customers and insurance carriers, coordinating approvals, claims, and policy changes.
• Upselling & Cross‑Selling: Identify opportunities to recommend additional coverage or upgrades that align with customer needs.
• Data Management: Maintain meticulous records of all customer interactions, ensuring compliance with regulatory standards.
• Process Optimization: Use our software suite to generate quotes, process applications, and update policy information.
• Team Collaboration: Participate in daily huddles, share best practices, and contribute to continuous improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in a call center or insurance environment.
• Strong verbal and written communication skills in English.
• Proficiency with CRM systems, Microsoft Office Suite, and basic data entry.
• Ability to multitask, prioritize, and maintain composure in a fast‑paced setting.
• Reliable high‑speed internet connection and a quiet workspace.
• Valid U.S. work authorization.

Preferred Qualifications

• Experience in the insurance industry, including knowledge of policies, underwriting, and claims processes.
• Familiarity with insurance software such as Guidewire, Salesforce, or similar platforms.
• Previous remote work experience with strong self‑management skills.
• Multilingual abilities (Spanish, French, etc.) are a plus.
• Certifications in customer service or insurance (e.g., Certified Insurance Counselor).

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Analytical Thinking: Ability to interpret data, identify trends, and propose solutions.
• Adaptability: Comfortable with evolving processes and new technologies.
• Attention to Detail: Accuracy in data entry and documentation.
• Team Player: Collaborative attitude and willingness to support colleagues.
• Time Management: Efficiently handle multiple tasks while meeting performance metrics.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and ongoing training modules covering product knowledge, compliance, and soft skills.
• Mentorship programs pairing new hires with seasoned agents for guidance and support.
• Clear career ladder: Customer Service Agent → Senior Agent → Team Lead → Manager → Director.
• Access to industry conferences, webinars, and certification courses at no cost.
• Internal job postings and cross‑departmental projects to broaden your skill set.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and mutual respect. Our remote workforce enjoys:

• Flexible scheduling to accommodate personal commitments.
• Regular virtual town halls and Q&A sessions with leadership.
• Peer recognition programs celebrating achievements and milestones.
• Inclusive policies that celebrate diversity and promote belonging.
• Wellness initiatives, including mental health resources and virtual fitness classes.

Compensation & Perks

We offer a competitive hourly rate that reflects your experience and performance. In addition to the base pay, you’ll receive:

• Performance‑based bonuses tied to customer satisfaction and sales metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) plan with company match to help you build long‑term wealth.
• Paid time off (PTO) and holiday schedule aligned with national observances.
• Monthly internet stipend to support your home‑office needs.
• Employee assistance program (EAP) for confidential counseling and support.

How to Apply

Ready to take the next step in your customer service career? Click the link below to submit your application and join the brighthush family. We’re hiring immediately and look forward to reviewing your candidacy.

Apply to brighthush Today

Closing Statement

At brighthush, we’re more than a company—we’re a community dedicated to making a difference in people’s lives. If you’re passionate about delivering outstanding service, eager to grow professionally, and excited to work in a flexible, supportive environment, we want to hear from you. Join us and help shape the future of insurance support, one conversation at a time.