Experienced Customer Service Agent – Remote, Full‑Time & Part‑Time, Inbound & Outbound Call Center Specialist

About brighthush

At brighthush, we’re redefining the way people connect with the services they need. Our mission is to create seamless, human‑centric experiences that empower customers and partners alike. With a culture rooted in innovation, empathy, and continuous learning, we’re building a future where every interaction matters.

Why Join brighthush?

Working at brighthush means you’ll be part of a dynamic, fully remote team that values flexibility, autonomy, and professional growth. Whether you’re a seasoned call‑center veteran or just starting your career in customer service, you’ll find a supportive environment that rewards initiative, celebrates diversity, and encourages you to bring your best self to work every day.

Key Responsibilities

• Inbound & Outbound Calls: Handle a high volume of customer inquiries, providing timely, accurate, and courteous support.
• Transportation Needs Assessment: Evaluate each customer’s transportation requirements and recommend the most suitable solutions.
• Multi‑Channel Communication: Engage with clients, transportation providers, and internal stakeholders through phone, email, and our proprietary software platforms.
• Data Entry & System Updates: Accurately log call details, customer preferences, and service requests into our CRM and other data systems.
• Problem Solving & Escalation: Diagnose issues that fall outside standard procedures and collaborate with cross‑functional teams to resolve them efficiently.
• Knowledge Mastery: Continuously learn about our products, services, and industry trends to become a trusted subject‑matter expert.
• Performance Metrics: Meet or exceed key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Team Collaboration: Participate in regular virtual huddles, training sessions, and knowledge‑sharing forums to elevate team performance.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of experience in a call‑center or customer‑service environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with Windows operating systems, Microsoft Office Suite, and CRM platforms.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• Positive, solution‑oriented attitude with a passion for helping others.

Preferred Qualifications

• Experience in the transportation or logistics industry.
• Knowledge of transportation management systems (TMS) or similar software.
• Previous exposure to outbound sales or appointment‑setting roles.
• Familiarity with data‑entry best practices and quality assurance protocols.
• Experience with remote collaboration tools such as Slack, Teams, or Zoom.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to solve problems.
• Technical Aptitude: Quick learner of new software and troubleshooting basic technical issues.
• Time Management: Ability to juggle multiple tasks while meeting strict deadlines.
• Adaptability: Comfortable with evolving processes, policies, and technology.
• Team Player: Willingness to collaborate, share insights, and support colleagues.
• Data Integrity: Attention to detail in data entry and record‑keeping.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Agent, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer‑service excellence, and industry trends.
• Mentorship from senior agents and managers who provide guidance and career advice.
• Clear pathways to advancement into roles such as Team Lead, Quality Analyst, or Operations Specialist.
• Regular performance reviews with actionable feedback and development plans.
• Access to online learning platforms, webinars, and certifications relevant to your career goals.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. You’ll experience:

• Flexible scheduling options for both full‑time and part‑time positions.
• A vibrant virtual community with monthly team events, virtual coffee breaks, and recognition programs.
• Inclusive policies that celebrate diversity and promote belonging.
• Regular feedback loops that empower you to shape your role and contribute to company initiatives.
• Access to wellness resources, including mental‑health support and ergonomic guidance.

Compensation, Perks, and Benefits

While specific figures may vary based on role and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday schedule.
• Professional development stipend and tuition reimbursement.
• Employee assistance program (EAP) and wellness initiatives.

How to Apply

Ready to bring your customer‑service expertise to a forward‑thinking, remote‑first organization? Click the link below to submit your application and join the brighthush team. We’re hiring fast, so don’t miss your chance to be part of our growing community!

Apply to this job now

Join brighthush Today

At brighthush, we’re more than just a company—we’re a movement toward better, more human‑centered service. If you’re passionate about helping people, thrive in a fast‑paced environment, and want to grow your career from the comfort of your own home, we want to hear from you. Apply today and help us shape the future of customer experience.