Experienced Customer Service Representative – Billing, Shipping, Refunds & Order Support for brighthush

About brighthush

brighthush is a trailblazer in the health and wellness arena, dedicated to uncovering the root causes of everyday health challenges. With a mission to empower millions to live healthier, happier lives, we combine science-backed nutrition, premium supplements, and holistic lifestyle education. Our brand has cultivated a vibrant community of over 49 million followers across social media platforms, and our products are trusted by customers worldwide. At brighthush, we believe that every interaction is an opportunity to inspire positive change—whether that’s through a friendly phone call, a thoughtful email, or a quick text response.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a movement. We thrive on innovation, continuous improvement, and a culture that celebrates empathy, curiosity, and collaboration. Our remote-first approach gives you the freedom to work from anywhere, while our robust support system ensures you never feel isolated. Whether you’re a seasoned customer service professional or a recent graduate eager to learn, brighthush offers a platform where your contributions directly impact the health journeys of thousands of people.

Role Summary

We’re looking for an experienced Customer Service Representative who excels in billing, shipping, refunds, and all facets of order management. You will be the frontline advocate for our customers, ensuring every query is resolved with professionalism, empathy, and efficiency. Your role will involve collaborating with cross‑functional teams, providing actionable feedback to improve processes, and upholding the high standards of service that brighthush is known for.

Key Responsibilities

• Customer Interaction: Respond promptly to inquiries via phone, email, and text, maintaining a positive and empathetic tone at all times.
• Order Management: Process billing, shipping, refunds, and reshipments accurately using our CRM and e‑commerce platforms.
• Issue Resolution: Identify and resolve customer complaints, escalating complex issues to the appropriate department while keeping the customer informed.
• Record Keeping: Log all interactions, transactions, and feedback in our CRM to ensure data integrity and support future analysis.
• Process Improvement: Provide constructive feedback on customer service workflows and suggest enhancements to increase efficiency and satisfaction.
• Team Collaboration: Coordinate with fellow customer service agents, marketing, fulfillment, and product teams to deliver seamless support.
• Quality Assurance: Adhere to company policies, compliance standards, and brand guidelines in every customer touchpoint.

Essential Qualifications

• Minimum of 2 years’ experience in online customer support within a remote setting.
• Proven track record of handling billing, shipping, refunds, and order‑related inquiries with precision.
• Excellent verbal and written communication skills, with a friendly, professional voice.
• Fluency in English; proficiency in additional languages is a distinct advantage.
• Strong composure under pressure, especially when dealing with upset or stressed customers.
• Ability to multitask across multiple computer applications simultaneously.
• Proficiency with CRM systems such as ZenDesk, Gorgias, or comparable platforms.
• Advanced skills in Microsoft Office Suite (Excel, Outlook, Teams, Word, OneDrive, SharePoint).
• High school diploma or equivalent; higher education is a plus.

Preferred Qualifications

• Experience working with Shopify or similar e‑commerce platforms.
• Background in health and wellness or a related industry.
• Knowledge of nutrition science or supplement manufacturing.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Analytical Thinking: Ability to assess situations quickly and determine the best course of action.
• Adaptability: Comfortable learning new tools, processes, and technologies on the fly.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
• Time Management: Efficiently prioritize tasks to meet deadlines and service level agreements.
• Attention to Detail: Meticulous record‑keeping and data accuracy.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer psychology, and advanced CRM techniques.
• Mentorship from senior agents and cross‑departmental leaders.
• Clear career pathways to roles such as Customer Success Manager, Operations Lead, or Product Support Specialist.
• Regular performance reviews with actionable feedback and personalized development plans.
• Opportunities to contribute to process improvement projects, product launches, and community outreach initiatives.

Work Environment & Company Culture

brighthush’s culture is built on three core pillars: Empathy, Innovation, and Community. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving. Our remote-first model means you can work from anywhere, but we also host quarterly virtual town halls, wellness webinars, and team‑building activities to keep our community connected.

Compensation & Benefits

We offer a competitive hourly rate of $20 – $25 USD, with the potential for overtime and performance bonuses. In addition to a comprehensive benefits package, you’ll enjoy:

• 80 % coverage on medical, dental, and vision insurance premiums.
• 80 hours of paid vacation after one year, with additional PTO that scales with tenure.
• 40 personal days annually for rest, life events, or personal growth.
• Paid gym membership to support your physical well‑being.
• 7 paid holidays each year.
• 50 % discount on all brighthush products.
• Flexible work schedule: Saturday‑Wednesday, 9 a.m. – 6 p.m. ET, with a one‑hour unpaid meal break.
• Four weeks of intensive training from Monday to Friday, 9 a.m. – 6 p.m. ET.

Work‑From‑Home Requirements

• Reliable Mac or Windows computer with up‑to‑date anti‑virus protection.
• High‑speed internet connection (minimum 25 Mbps).
• Quiet, distraction‑free workspace.
• Tech‑savvy mindset and willingness to learn new tools quickly.

How to Apply

Ready to make a difference in people’s health journeys? Click the link below to submit your application and join the brighthush family. We’re excited to hear how your experience and passion align with our mission.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic. We are committed to fostering an inclusive, respectful, and supportive workplace for everyone.

Important Notes

This position is open to U.S. residents only and requires legal authorization to work in the United States. We are not currently hiring international or California‑based employees. All positions are W‑2 employment.

Join brighthush and Transform Lives

If you thrive in a dynamic environment where your contributions have real impact, we want you on our team. Bring your expertise, empathy, and enthusiasm to brighthush, and together we’ll continue to empower people to achieve better health through education, premium products, and holistic practices. Apply today and become a driving force behind our commitment to continuous improvement and creative solutions in the ever‑evolving e‑commerce landscape.