Experienced Customer Service Representative – Billing & Support Specialist – Remote, Chicago

About brighthush

brighthush is a leading financial services firm that empowers individuals and businesses to achieve financial clarity and confidence. With a reputation for innovation, integrity, and a customer‑centric culture, brighthush has been recognized as one of Chicago’s Best Places to Work for nine consecutive years by the Chicago Tribune. Our mission is to simplify complex financial processes, making them accessible and transparent for every client. As we continue to grow, we’re looking for passionate, detail‑oriented professionals to join our remote Customer Service team and help us deliver world‑class support to our diverse customer base.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly improves our customers’ experience and strengthens their trust in brighthush.
• Remote Flexibility: Work from anywhere in the Chicago area while staying connected to a vibrant, collaborative team.
• Career Growth: We invest in your professional development through mentorship, training programs, and clear advancement pathways.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and encourage open dialogue.
• Competitive Compensation & Benefits: Earn a starting hourly rate of $17.25/hr, complemented by health, dental, vision, and retirement plans, as well as generous paid time off and employee wellness initiatives.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be the first line of support for our clients. Your role will involve:

• Serving as the primary point of contact for inbound phone calls and email inquiries related to billing, account management, and general support.
• Providing accurate, timely, and courteous responses that adhere to brighthush’s policies, procedures, and compliance standards.
• Explaining billing structures, charges, rates, and municipal requirements in a clear and empathetic manner.
• Conducting thorough research and analysis of each customer query to determine the most effective resolution.
• Escalating unresolved or out‑of‑scope issues to the appropriate support tier or department while maintaining a seamless customer experience.
• Maintaining meticulous records of customer interactions, actions taken, and follow‑up requirements using our CRM and billing systems.
• Collaborating with cross‑functional teams—such as Billing, Collections, and Technical Support—to ensure consistent and accurate information is shared.
• Actively contributing to continuous improvement initiatives by identifying recurring issues, suggesting process enhancements, and participating in training sessions.
• Upholding the highest standards of personal ethics, professionalism, and customer service excellence at all times.

Essential Qualifications

• 1–3 years of experience in a call center or billing environment, preferably within the financial services sector.
• Proven ability to communicate clearly and professionally in both verbal and written English.
• Strong keyboarding skills (minimum 35 words per minute) and proficiency with Windows-based applications.
• Excellent attention to detail, time‑management, and organizational abilities.
• High school diploma or GED required; additional certifications in customer service or billing are a plus.
• Reliable internet connection, a quiet workspace, and a personal computer capable of running multiple applications simultaneously.
• Commitment to maintaining excellent attendance and punctuality.

Preferred Qualifications

• Experience with billing software such as QuickBooks, SAP, or similar platforms.
• Knowledge of municipal billing regulations and compliance requirements.
• Previous exposure to remote work environments and familiarity with virtual collaboration tools (Zoom, Teams, Slack).
• Multilingual abilities, especially in Spanish, to serve a broader customer base.
• Demonstrated problem‑solving skills and a proactive approach to customer satisfaction.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping customers and a genuine desire to resolve their concerns.
• Analytical Thinking: Ability to dissect complex billing issues and identify root causes.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Adaptability: Comfortable navigating changing processes, new technologies, and evolving customer needs.
• Collaboration: Team player who thrives in a cross‑functional environment.
• Integrity: Upholds confidentiality, data security, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Progress to a Senior Support Specialist or Team Lead role within 12–18 months.
• Participate in specialized training modules covering advanced billing, regulatory compliance, and customer experience best practices.
• Attend quarterly workshops and webinars hosted by industry experts.
• Engage in mentorship programs that pair you with seasoned professionals across the organization.
• Contribute to cross‑departmental projects that influence product development and service delivery.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Our remote teams are supported by:

• Weekly virtual team huddles to share updates, celebrate wins, and address challenges.
• Access to a digital knowledge base and real‑time chat support for quick problem resolution.
• Flexible scheduling options to accommodate personal commitments while meeting business needs.
• Annual company retreats and virtual social events that strengthen team bonds.
• A commitment to mental and physical well‑being, including access to wellness apps, virtual fitness classes, and mental health resources.

Compensation & Benefits

While the base hourly rate for this role is $17.25/hr, brighthush offers a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Health, dental, and vision insurance plans with competitive premiums.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and holidays.
• Employee assistance program (EAP) for counseling and support.
• Professional development stipend for courses, certifications, and conferences.
• Employee discount program for partner services and products.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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Conclusion

At brighthush, we’re more than just a financial services company—we’re a community dedicated to empowering our customers and our people. If you’re a motivated, detail‑oriented professional who thrives in a remote, collaborative environment and is eager to make a tangible impact on customer satisfaction, we want to hear from you. Join us and help shape the future of financial clarity while advancing your career in a supportive, innovative setting.