Experienced Customer Service Representative – Healthcare & Billing Support – Remote Maine – $1,500 Sign‑On Bonus – Join brighthush

About brighthush

brighthush is a leading healthcare organization committed to delivering personalized, high‑quality care across Maine. From bustling medical centers to intimate rural practices and compassionate home‑care services, we are dedicated to improving health outcomes for every community we serve. Our mission is simple yet powerful: Caring, Connecting, Growing Together. As part of our expanding team, you’ll play a pivotal role in ensuring patients receive the support they need while helping our organization thrive.

Why This Role Matters

As a Customer Service Representative at brighthush, you will be the frontline advocate for patients navigating billing and payment processes. Your expertise will directly influence patient satisfaction, financial accuracy, and the overall health of our organization. Whether you’re resolving a billing dispute or guiding a patient through a payment plan, your work will have a lasting impact on both our patients and our community.

Key Responsibilities

• Participate actively in daily huddles and team meetings, sharing insights, asking questions, and proposing process improvements.
• Deliver exceptional customer service, striving for first‑call resolution whenever possible.
• Advocate for patients on complaints or billing issues, following established policies and procedures.
• Escalate complex customer service issues to management promptly and provide timely updates.
• Resolve assigned accounts accurately and efficiently, maximizing reimbursement while staying compliant with department policies.
• Research and settle outstanding patient balances in accordance with all system and departmental guidelines.
• Meet or exceed performance standards related to quality and productivity.
• Schedule patient payment plans in line with internal policy guidelines.
• Collaborate with peers and leaders to troubleshoot balance issues that impact accounts receivable.
• Support team goals and financial objectives through consistent, high‑quality customer service.
• Maintain a deep understanding of key performance indicators (KPIs) and use them to drive continuous improvement.
• Stay current on collection protocols, payer regulations, and relevant laws.
• Participate in internal education sessions to enhance skills and knowledge.
• Represent brighthush in community benefit initiatives, such as charitable events and volunteer opportunities.

Essential Qualifications

• High School Diploma or GED (minimum).
• Minimum 18 years of age.
• At least 1 year of customer service experience in healthcare, insurance, government, social services, or human services.
• At least 1 year of data entry experience.
• Basic proficiency with Windows PC applications and Microsoft Office (Word, Excel, PowerPoint).
• Full‑time availability Monday‑Friday, 8:00 am – 4:30 pm EST, with flexibility for occasional overtime.
• Ability to complete onsite training for the first 6–8 weeks at 43 Whiting Hill Rd., Brewer, ME, before transitioning to remote work.
• Flu vaccination (and booster compliance where required) as an essential job function.
• Capacity to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications

• Experience in healthcare customer service.
• Knowledge of medical terminology.
• Prior experience working with brighthush.

Telecommuting Requirements

• Reside within commutable distance to the Brewer, ME office.
• Maintain a dedicated, secure work area that protects company-sensitive documents.
• Have reliable high‑speed internet that meets brighthush standards.
• Adhere to brighthush’s Telecommuter Policy.

Skills & Competencies

• Strong written and verbal communication skills.
• Analytical thinking and problem‑solving abilities.
• Attention to detail and accuracy in data handling.
• Customer‑centric mindset with a passion for service excellence.
• Adaptability to changing priorities and business needs.
• Team collaboration and cross‑functional coordination.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Progress into senior customer service or billing specialist roles.
• Transition into quality assurance, process improvement, or compliance positions.
• Participate in leadership development programs and mentorship initiatives.
• Attend workshops, webinars, and conferences to stay ahead of industry trends.
• Earn certifications in healthcare billing, customer service, or project management.

Work Environment & Culture

brighthush fosters a culture of compassion, collaboration, and continuous improvement. Our remote‑first approach offers flexibility while maintaining a strong sense of community through virtual town halls, peer recognition programs, and regular team check‑ins. We celebrate diversity, equity, and inclusion, ensuring every voice is heard and valued. Our employees enjoy a supportive environment that encourages innovation, learning, and personal growth.

Compensation & Benefits

Base Pay: Competitive hourly rate ranging from $16 to $29, depending on experience and qualifications. Sign‑On Bonus: $1,500 for external candidates. Benefits Package: Comprehensive health, dental, and vision coverage; flexible spending accounts; 401(k) with company match; paid time off; and a range of wellness programs. Incentives: Performance‑based bonuses, recognition awards, and equity stock purchase options. Professional Development: Tuition reimbursement, training stipends, and access to industry certifications. Work‑Life Balance: Flexible scheduling, remote work options, and generous paid leave policies. Other Perks: Employee assistance program, volunteer time off, and community outreach opportunities.

How to Apply

Ready to make a difference in Maine’s healthcare landscape? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion align with our mission of caring, connecting, and growing together.

Apply to this job at brighthush

Join brighthush Today

At brighthush, we’re more than a healthcare organization—we’re a community dedicated to improving lives. If you’re driven by service, thrive in a collaborative environment, and want to grow your career while making a tangible impact, we invite you to apply for the Customer Service Representative role. Your expertise will help patients navigate their care journey, support our financial health, and strengthen the communities we serve. Apply now and become a vital part of brighthush’s mission to deliver compassionate, connected, and innovative care.