Experienced Customer Service Representative – Insurance & Claims Specialist – Join brighthush’s Dedicated Agent Team

About brighthush and the Insurance Industry

brighthush is a forward‑thinking insurance agency that has been serving its community with integrity, expertise, and a personal touch since 2019. With a close‑knit team of 13 dedicated professionals, brighthush has grown from a modest start‑up into a respected local leader in personal and commercial insurance solutions. Our success is built on a foundation of strong financial acumen, customer‑centric service, and a commitment to community involvement. We partner with local schools, support women’s leadership initiatives, and contribute to charitable projects such as the Make‑A‑Wish Foundation and community playground construction. At brighthush, we believe that every client deserves a seamless, transparent experience—whether they’re purchasing a new policy, filing a claim, or simply seeking advice.

Our agency’s culture is defined by teamwork, mentorship, and a relentless focus on professional growth. We value employees who are coachable, driven, and eager to learn. If you thrive in a collaborative, high‑performing environment and want to grow your career while making a tangible difference in people’s lives, brighthush is the place for you.

Position Overview

We are seeking an Experienced Customer Service Representative to join our brighthush Agent Team. In this role, you will be the frontline advocate for our clients, ensuring that every interaction reflects the highest standards of service and accuracy. You will handle inquiries, process policy changes, manage claims, and maintain meticulous records—all while fostering a positive, supportive atmosphere for both customers and colleagues.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing clear policy information and guidance.
• Assist clients with policy updates, renewals, and cancellations, ensuring all documentation is accurate and compliant with regulatory requirements.
• Process insurance claims from initiation to resolution, coordinating with underwriters, adjusters, and clients to expedite settlements.
• Maintain detailed, up‑to‑date records of all customer interactions in our CRM system, ensuring data integrity and confidentiality.
• Collaborate with the brighthush Agent Team to identify cross‑sell opportunities and promote additional coverage options that meet client needs.
• Participate in ongoing training sessions to stay current on product knowledge, industry trends, and compliance standards.
• Contribute to a culture of continuous improvement by sharing feedback on processes, suggesting enhancements, and championing best practices.
• Support community outreach initiatives, representing brighthush at local events and volunteer projects.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, ideally within the insurance or financial services sector.
• Strong communication skills—both verbal and written—across multiple languages (multilingual candidates are a plus).
• Detail‑oriented with the ability to manage multiple tasks simultaneously while maintaining accuracy.
• Proficiency with CRM platforms, Microsoft Office Suite, and basic data entry.
• Demonstrated ability to work collaboratively in a team environment and adapt to changing priorities.
• Positive, solution‑focused attitude with a genuine desire to help clients navigate their insurance needs.

Preferred Qualifications

• Prior experience working with brighthush or a similar agency‑based model.
• Knowledge of state insurance regulations and compliance requirements.
• Experience in claims processing or underwriting support.
• Previous exposure to coaching or mentoring junior team members.
• Proficiency in additional languages beyond English.

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong analytical and problem‑solving abilities.
• Excellent organizational and time‑management skills.
• Adaptability and resilience in a fast‑paced environment.
• Team player who thrives on collaboration and shared success.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Progress into a Senior Claims Specialist or Underwriting Assistant role.
• Transition into a Sales Agent position for those who demonstrate strong sales aptitude.
• Take on leadership responsibilities, such as Team Lead or Training Coordinator.
• Participate in our structured mentorship program, pairing you with experienced agents for guidance.
• Access ongoing training modules covering product knowledge, regulatory updates, and advanced customer engagement techniques.

Work Environment & Company Culture

brighthush offers a supportive, inclusive workplace where every team member is valued. Our office is a hub of collaboration, creativity, and camaraderie. Key cultural highlights include:

• Flexible scheduling options to support work‑life balance.
• Regular team‑building events, both in‑person and virtual.
• Open communication channels—your voice matters.
• Recognition programs that celebrate individual and team achievements.
• A commitment to community service, with employees encouraged to volunteer and give back.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive base salary complemented by performance‑based bonuses. Additional benefits include:

• Health, dental, and vision insurance plans.
• Paid time off (PTO) and holiday schedule.
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