Remote Position
Experienced Customer Service Specialist – Remote In‑Home Product Testing & Consumer Insights Coordinator at brighthush
🌍 Remote · United States
💼 Full-time
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About brighthush
brighthush is a forward‑thinking consulting firm that partners with leading national and international brands to bring their products to life in the hands of real consumers. By designing and executing In‑Home Usage Testing (IHUT) projects across the United States, we provide companies with authentic, real‑time feedback that drives product refinement, ensures regulatory compliance, and unlocks new market opportunities. Our mission is to connect consumers with the products they love and to give brands the insights they need to succeed.
Why Join brighthush?
- Flexibility at its best: Work from the comfort of your own home, anywhere in the U.S., with a schedule that fits your life.
- Competitive pay: Earn between $25 and $45 per hour, depending on the project, with weekly direct‑deposit payouts every Wednesday.
- Zero upfront costs: No purchase or shipping fees – we cover everything.
- Career growth: Gain experience in market research, consumer behavior, and product development that can open doors to full‑time roles in research firms, product teams, or brand agencies.
- Learn from the best: Work with industry‑leading tools like brighthush’s Mobile In‑Home Use Test Technology, which captures Point‑of‑Emotion insights for unparalleled depth.
- Community & support: Join a network of independent contractors who share tips, best practices, and success stories.
Key Responsibilities
As a Customer Service Specialist and In‑Home Usage Tester, you will play a pivotal role in ensuring that every product reaches its full potential. Your day‑to‑day tasks include:
- Receiving and reviewing the In‑Home Usage Test Daily Schedule for each project.
- Unpacking, inspecting, and responsibly handling each product.
- Capturing screenshots, audio recordings, videos, and detailed journal entries as instructed.
- Using brighthush’s Mobile In‑Home Use Test Technology to record real‑time emotional responses.
- Participating in private chat rooms or focus groups hosted by partner market research firms.
- Submitting written reviews, photos, and feedback through the designated online portal.
- Maintaining meticulous documentation to ensure data integrity and compliance.
- Communicating any product issues or observations to the project coordinator promptly.
Essential Qualifications
- Apply for this job