Experienced Customer Solutions Representative – Multi‑Channel Support & Order Management Specialist

About brighthush

At brighthush, we’re redefining the customer experience in the fast‑moving world of retail and wholesale. Our mission is simple: deliver flawless service that turns every interaction into a lasting relationship. With a culture built on collaboration, innovation, and a relentless focus on the customer, we empower our teams to solve problems, drive growth, and create value for both our clients and our people.

Why This Role Matters

As a Customer Solutions Representative, you’ll be the frontline ambassador for brighthush. Every call, email, chat, or ticket you handle is an opportunity to showcase our commitment to excellence. You’ll work across multiple systems, collaborate with cross‑functional teams, and directly influence customer satisfaction scores and revenue growth. If you thrive in a dynamic environment, love turning challenges into solutions, and want to be part of a company that rewards initiative, this is the role for you.

Key Responsibilities

• Customer Interaction Excellence: Serve as the primary point of contact for inquiries via phone, email, chat, and ticketing platforms, ensuring every interaction reflects brighthush’s high standards.
• Multi‑System Navigation: Seamlessly switch between CRM, order management, and internal communication tools to research, resolve, and document customer issues.
• Order Processing & Management: Accurately process orders, updates, and transactions, maintaining data integrity and adhering to company policies.
• Record Accuracy: Verify, update, and maintain customer records across multiple systems, ensuring information is current and compliant.
• Root Cause Analysis: Diagnose complex issues, identify underlying causes, and implement effective, long‑term solutions.
• Cross‑Functional Collaboration: Work closely with Logistics, Sales, Accounting, Technical Support, and other teams to resolve issues swiftly and keep customers informed.
• Volume Management: Handle a high volume of interactions while maintaining quality, meeting service‑level agreements (SLAs), and staying organized.
• Product & Service Upselling: Recommend relevant products, services, or upgrades when appropriate to enhance the customer experience and drive revenue.
• Process Improvement: Contribute ideas that streamline workflows, reduce resolution time, and improve overall customer satisfaction.
• Operational Support: Assist with additional initiatives such as data clean‑ups, training sessions, or special projects as needed.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 2 years in customer service, call center, order processing, or a related field.
• Experience in a fast‑paced, multi‑system environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and customer support software.
• Strong data entry, documentation, and organizational skills.
• Fluency in English, both written and spoken.
• Availability to work full‑time, Monday‑Friday, 11:30 AM–8:00 PM Eastern Time.

Preferred Experience

• Multi‑channel support experience (phone, email, chat, ticketing).
• Background in high‑volume customer service, distribution, logistics, or manufacturing.
• Hands‑on experience with order management systems.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic verbal and written communication.
• Problem Solving: Analytical thinking, critical‑thinking, and a proactive approach to troubleshooting.
• Multitasking: Ability to juggle multiple software platforms and communication channels without compromising quality.
• Adaptability: Thrive in a fast‑changing environment and adjust priorities on the fly.
• Collaboration: Team player who works effectively across departments.
• Tech Savvy: Comfortable learning new systems and leveraging technology to improve efficiency.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Solutions Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and advanced CRM techniques.
• Mentorship from senior team members and leadership, fostering professional development.
• Clear career pathways into roles such as Customer Success Manager, Operations Lead, or Technical Support Specialist.
• Regular performance reviews with actionable feedback and goal setting.
• Opportunities to lead process improvement projects and influence company‑wide initiatives.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, transparency, and a results‑driven mindset. Our culture is defined by:

• Collaboration: Cross‑functional teams that celebrate shared successes.
• Innovation: A continuous improvement ethos that encourages experimentation.
• Inclusivity: A diverse workforce where every voice is heard.
• Recognition: Regular shout‑outs, awards, and milestone celebrations.
• Work‑Life Balance: Flexible scheduling (within the required Eastern Time window) and a supportive environment that respects personal commitments.

Compensation & Benefits

We offer a competitive hourly rate of $22–$25, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance (after a short waiting period).
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and personal days).
• Employee wellness programs and mental health resources.
• Professional development stipend for courses, certifications, or conferences.
• Annual performance bonus potential.
• Access to a company‑wide learning platform with courses on customer service, leadership, and technology.

How to Apply

If you’re ready to bring your customer‑service expertise to a forward‑thinking, customer‑centric organization, we’d love to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this position

Join brighthush Today

At brighthush, we’re not just solving customer problems—we’re building lasting relationships that drive business success. If you’re passionate about service, eager to grow, and ready to make an impact, this is the place for you. Apply now and become a vital part of our mission to deliver unparalleled customer experiences.