Experienced Customer Success Agent – Medicare & Health Insurance Support – Remote, Full‑Time, Path to Licensed Agent

About brighthush and the Medicare Support Opportunity

brighthush is a leading provider of innovative health‑insurance solutions, dedicated to making Medicare and other health plans accessible, understandable, and affordable for millions of Americans. Our mission is to empower individuals to navigate the complex world of health coverage with confidence, clarity, and compassion. As part of our commitment to exceptional customer experience, we are expanding our Reliance Brokerage Customer Success Team and inviting passionate, customer‑centric professionals to join us on a rewarding career path that begins with frontline support and culminates in a fully licensed Customer Success Agent role.

In this fully remote, full‑time position, you will start by delivering empathetic, compliant support during the 2026 Annual Enrollment Period (AEP). After AEP, you will have the opportunity to pursue a health‑insurance license through our company‑supported training and exams, and by the beginning of 2027 you could be a licensed Customer Success Agent, helping Medicare customers make informed decisions about their coverage.

Why brighthush?

• Impactful Work – Every interaction you have directly improves a customer’s understanding of Medicare, leading to better health outcomes and higher satisfaction.
• Clear Career Path – From non‑licensed support to licensed agent, we provide structured training, mentorship, and a defined progression timeline.
• Remote Flexibility – Work from anywhere with a reliable internet connection and a dedicated workspace.
• Competitive Compensation & Benefits – Base salary, performance bonuses, comprehensive health, dental, vision, 401(k) matching, paid time off, and more.
• Diverse & Inclusive Culture – We celebrate diversity, foster inclusion, and provide equal opportunities for all employees.

Key Responsibilities

Phase 1 – AEP Customer Support & Business Learning (2026)

• Deliver professional, empathetic, and compliant support through inbound and outbound customer interactions.
• Provide approved factual information, fulfill requests for materials, and collect demographic data when permitted.
• Assist with general non‑licensed service needs and document customer interactions accurately in our CRM.
• Route sales, plan recommendation, enrollment, and other licensed requests to appropriately licensed agents.
• Follow approved scripts, workflows, privacy requirements, quality standards, and escalation procedures.
• Build foundational knowledge of Medicare, brighthush operations, and the tools used to support customers across multiple carriers.

Phase 2 – Licensing & Customer Success Preparation (Post‑AEP)

• Participate in the company‑supported health‑insurance licensing process and complete required state licensing exams.
• Complete new‑hire, compliance, carrier, system, and readiness training after licensing.
• Learn to explain plan benefits, resolve eligibility and coverage questions, and support customers through plan changes.
• After successful licensing, training, readiness requirements, and business approval, transition into licensed customer success responsibilities.

Future Licensed Customer Success Responsibilities

• Help Medicare customers understand plan benefits, coverage details, resources, and services across multiple carriers.
• Provide education, guidance, problem‑solving, and enrollment support within approved scope and compliance requirements.
• Partner with sales agents, carrier partners, and internal support teams to resolve enrollment, eligibility, plan‑change, and service issues.
• Support customer satisfaction and retention by simplifying complex Medicare information.
• Document interactions accurately and contribute feedback that supports service improvements.

Essential Qualifications

• Minimum 3 years of customer service experience in retail, call center, healthcare, sales, or a similar customer‑facing environment.
• Minimum 2 years of experience working in a virtual or remote environment.
• Minimum 2 years of professional experience navigating multiple computer systems, tools, and screens simultaneously.
• Willingness and ability to begin the company‑supported licensing process after AEP and successfully obtain an active Health Insurance License.
• Demonstrated ability to support customers with empathy, clarity, professionalism, and attention to compliance.
• Flexibility to work varied schedules, including overtime, nights, and weekends as business needs require.
• A dedicated home workspace and reliable internet service that meets work‑at‑home requirements and protects member information.

Preferred Qualifications

• Experience in customer service, call center, healthcare, insurance, sales, or high‑volume support.
• Experience using Salesforce or a similar CRM platform.
• Experience in a brokerage or multi‑carrier Medicare environment.
• Experience collaborating across teams to resolve complex customer issues.
• Bilingual or multilingual skills.

Skills & Competencies for Success

• Communication Excellence – Clear, concise, and compassionate verbal and written communication.
• Problem‑Solving – Ability to analyze issues, identify root causes, and propose effective solutions.
• Compliance Mindset – Strong understanding of privacy regulations (HIPAA, PHI) and adherence to company policies.
• Technology Proficiency – Comfortable with multiple software platforms, data entry, and troubleshooting.
• Adaptability – Thrives in a fast‑moving environment and can pivot between tasks with ease.
• Team Collaboration – Works well with cross‑functional teams, including sales, carrier partners, and compliance.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you progress from Phase 1 to Phase 2, you will receive:

• Structured licensing support, including study materials, exam prep courses, and mentorship.
• Comprehensive training modules covering Medicare plans, carrier policies, compliance, and customer‑success best practices.
• Regular performance reviews and coaching sessions to identify growth areas and set career goals.
• Opportunities to advance into senior Customer Success roles, team leadership, or specialized product support.
• Access to industry conferences, webinars, and continuous learning resources.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to balance professional and personal commitments while staying connected to a vibrant, supportive community. You’ll collaborate with colleagues across time zones, participate in virtual team‑building events, and contribute to a culture that values transparency, innovation, and customer focus.

Compensation & Benefits

While the exact compensation will vary based on experience and location, the starting base pay range for this full‑time role is approximately $48,900 – $66,200 per year. In addition to base salary, you may be eligible for performance bonuses and other incentive programs.

Our benefits package is designed to support your whole‑person well‑being:

• Medical, dental, and vision coverage for you and your family.
• 401(k) retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Paid parental and caregiver leave.
• Short‑term and long‑term disability insurance.
• Life insurance and accident coverage.
• Wellness programs, mental health resources, and employee assistance programs.

Work‑From‑Home Requirements

• Reliable internet connection: minimum 25 Mbps download and 10 Mbps upload speeds.
• Dedicated workspace free from interruptions to protect member PHI/HIPAA information.
• Compliance with all data security protocols and company policies.
• Occasional travel to brighthush offices for training or meetings may be required.

Application Process

Ready to take the next step in your customer‑success career? Submit your application through our career portal. We review applications on a rolling basis and will contact qualified candidates for an initial phone interview. Successful candidates will then proceed to a structured interview process, including a skills assessment and a conversation with a senior member of the Customer Success Team.

Application Deadline: October 18, 2026

Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.

Join brighthush Today

If you are passionate about helping people navigate Medicare, thrive in a dynamic remote environment, and are eager to grow into a licensed Customer Success Agent, we want to hear from you. Apply now and become part of a team that values empathy, excellence, and continuous improvement.