Experienced Customer Support Representative – Global Remote, Multilingual, Technical Troubleshooting & Product Feedback Specialist

About brighthush

At brighthush, we’re redefining how high‑ticket sales teams unlock revenue. Our platform empowers sales professionals to capture more leads, book more calls, and close more deals by streamlining the entire sales funnel. We partner with industry leaders such as Hyros.com, Iman Gadzhi, Whop, Instantly.ai, and thousands of other forward‑thinking businesses. Our mission is simple: help our customers achieve maximum profitability while delivering an effortless, friction‑free experience.

As a global, fully remote company, brighthush thrives on diversity, collaboration, and continuous learning. We’re looking for a passionate, customer‑centric professional who can become the friendly voice that guides our users through every step of their journey. If you love solving problems, thrive in a fast‑paced environment, and want to see the direct impact of your work on our customers’ success, we want to hear from you.

Key Responsibilities

As a Customer Support Representative at brighthush, you will be the first line of defense for our users. Your role will blend empathy, technical acumen, and product knowledge to ensure every interaction ends with a satisfied customer.

Customer Support Excellence

• Provide timely, friendly, and professional assistance via chat, email, and occasional video calls.
• Maintain a high first‑contact resolution rate by diagnosing issues quickly and offering clear, actionable solutions.
• Escalate complex problems to the appropriate internal teams, ensuring a smooth hand‑off and following up until resolution.
• Document all interactions in our CRM, leaving detailed notes for future reference and knowledge‑base enrichment.

Technical Troubleshooting & Integration Support

• Diagnose and resolve technical issues related to our platform, including authentication, data sync, and performance bottlenecks.
• Guide users through the setup and maintenance of integrations with Zapier, Make, n8n, webhooks, and our API.
• Collaborate with the engineering team to reproduce bugs, provide detailed logs, and help prioritize fixes.
• Stay up‑to‑date with the latest features and updates, proactively informing customers of new capabilities.

Feedback & Continuous Improvement

• Collect, analyze, and report customer feedback to product and engineering teams.
• Identify recurring pain points and propose actionable improvements to our support processes and product design.
• Contribute to the creation and maintenance of internal knowledge bases, FAQs, and self‑service resources.
• Participate in cross‑functional workshops to align on customer experience goals.

Essential Qualifications

• Minimum 1 year of experience in customer support, help desk, or a similar customer‑facing role.
• Fluent in English (spoken B2, written C1) with excellent written and verbal communication skills.
• Basic familiarity with SaaS products, web applications, and collaboration tools such as Intercom, ClickUp, Slack, and email.
• Strong problem‑solving mindset and the ability to explain complex technical concepts in simple terms.
• Self‑motivated, dedicated, and thrives in a remote, distributed team environment.
• Availability to work within the 8 am–10 pm CET window, covering multiple time zones as needed.

Preferred Qualifications

• Proficiency in French (spoken or written) – a valuable asset for serving our European customer base.
• Experience with integration platforms such as Zapier, Make, or n8n.
• Prior exposure to API troubleshooting and basic scripting (Python, JavaScript).
• Background in sales or marketing support, especially within high‑ticket or B2B environments.

Skills & Competencies

• Exceptional customer empathy and active listening.
• Strong written and verbal communication, with a knack for concise, clear messaging.
• Technical aptitude: comfortable navigating dashboards, interpreting logs, and troubleshooting connectivity issues.
• Time‑management and multitasking: juggling multiple support tickets while maintaining quality.
• Collaboration: working seamlessly with engineering, product, and sales teams.
• Adaptability: thriving in a fast‑moving startup environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. We offer:

• Structured mentorship programs with senior support and product leaders.
• Access to a curated library of courses, certifications, and industry conferences.
• Clear career tracks: from Support Specialist to Team Lead, to Product Manager or Customer Success Lead.
• Regular performance reviews and goal‑setting sessions to align your personal objectives with company milestones.
• Opportunities to contribute to product roadmaps, ensuring your voice shapes the future of brighthush.

Work Environment & Company Culture

brighthush is a fully remote, worldwide team that values transparency, collaboration, and a healthy work‑life balance. Our culture is built on:

• Open communication: weekly all‑hands meetings, transparent OKRs, and a culture of feedback.
• Inclusivity: we celebrate diverse backgrounds, perspectives, and ideas.
• Innovation: we encourage experimentation and reward creative problem‑solving.
• Fun: from virtual coffee breaks to quarterly team retreats, we keep the energy high.
• Community: we support local charities, host hackathons, and give back through volunteer days.

Compensation & Benefits

We offer a competitive salary range of $1,200–$1,700 per month, commensurate with experience and skill set. In addition to base pay, you will receive:

• Health and wellness stipend (including mental health support).
• Flexible paid time off and a generous holiday calendar.
• Equity options as part of our long‑term incentive program.
• Monthly remote work allowance to cover home office expenses.
• Access to a global network of learning resources and industry events.

How to Apply

We’ve streamlined our hiring process to make it quick, fair, and engaging. Follow these three simple steps:

1. Intro Video & Resume: Send us a Loom video (up to 5 minutes) introducing yourself, highlighting your support experience, and explaining why you’re excited about this role. Attach your resume. Applications without a video will not be considered.
2. Skills Test: If your video and resume resonate with us, we’ll send a short practical test that reflects real‑world support scenarios.
3. Interview: Successful candidates will be invited to a live interview with our support and product teams to discuss your approach, problem‑solving style, and cultural fit.

Ready to make a tangible impact on our customers’ success? Click the link below to submit your application and join the brighthush family.

Apply to this Job

Why brighthush?

Every conversation you handle is an opportunity to turn a frustrated user into a loyal advocate. Your work directly influences product improvements, customer satisfaction scores, and ultimately, the revenue growth of our clients. At brighthush, you’ll grow your skill set, advance your career, and be part of a mission‑driven team that values your contributions.

We’re excited to meet the next customer support champion who’s ready to help us elevate the sales experience for businesses worldwide.