Experienced Czech Customer Support Specialist – Remote, Full‑Time, Career Growth at brighthush

About brighthush

brighthush is a forward‑thinking travel technology company that is redefining how people discover, book, and experience journeys around the world. With a global footprint that spans more than 50 countries, we empower travelers with intuitive digital tools, real‑time support, and personalized recommendations. Our mission is simple: make travel seamless, enjoyable, and accessible for everyone.

Why Join brighthush?

At brighthush, we believe that the heart of any travel experience lies in the people who support it. As a Czech Customer Support Specialist, you will be the first point of contact for our Czech‑speaking travelers, helping them navigate bookings, resolve issues, and create memorable adventures. This role is more than a job; it’s a gateway to a vibrant, international career in the travel industry.

Why choose brighthush?

• Global Impact: Your work will touch thousands of travelers across Europe, the Middle East, and beyond.
• Remote Flexibility: Work from anywhere in the EU with a stable, full‑time schedule that respects your life outside of work.
• Career Growth: We invest in your professional development through mentorship, training programs, and clear promotion pathways.
• Diverse Culture: Join a team that celebrates different backgrounds, languages, and perspectives.
• Competitive Compensation: Earn a market‑aligned salary, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Czech Customer Support Specialist, you will be responsible for delivering exceptional service to our Czech‑speaking customers. Your day‑to‑day tasks will include:

• Responding to customer inquiries via chat, email, and phone with a friendly, professional tone.
• Assisting customers with booking reservations, modifications, cancellations, and payment issues.
• Diagnosing and troubleshooting technical problems related to our booking platform and mobile app.
• Escalating complex issues to the appropriate internal teams while maintaining clear communication.
• Logging all interactions accurately in our CRM system to ensure data integrity and enable future follow‑ups.
• Monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Collaborating with cross‑functional teams—product, engineering, and marketing—to provide customer feedback that drives product improvements.
• Participating in continuous improvement initiatives, such as process reviews and knowledge‑base updates.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• Native or fluent Czech speaker with excellent written and spoken English proficiency.
• Strong interpersonal skills, with the ability to empathize and communicate clearly with diverse customers.
• Excellent time‑management and organizational abilities, capable of handling multiple tickets simultaneously.
• Valid EU work authorization (citizenship or residency).
• Basic understanding of travel booking processes and terminology.
• Experience using customer support tools (e.g., Zendesk, Intercom, or similar) is a plus.

Preferred Qualifications

While not mandatory, the following experience and skills will give you a competitive edge:

• Prior customer support experience in the travel or hospitality industry.
• Knowledge of other languages (e.g., German, French, or Spanish).
• Familiarity with CRM and ticketing systems, and the ability to learn new software quickly.
• Experience with data analysis or reporting tools (Excel, Google Sheets).
• Proactive problem‑solving mindset and a passion for continuous learning.

Required Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Communication: Articulate complex information in a clear, concise manner.
• Customer‑Centricity: Put the customer’s needs first and go the extra mile to exceed expectations.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Collaboration: Work effectively with teammates across departments and time zones.
• Analytical Thinking: Identify patterns, root causes, and propose actionable solutions.
• Tech Savvy: Comfortable navigating multiple digital tools and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a long‑term partner. Your journey with us might include:

• Progression from Customer Support Specialist to Team Lead, and eventually to Managerial roles.
• Cross‑training in product development, quality assurance, or marketing to broaden your skill set.
• Access to online learning platforms (LinkedIn Learning, Coursera) and internal workshops.
• Mentorship programs pairing you with senior leaders who can guide your career path.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative workplace. Even though this role is remote, you will feel connected through:

• Weekly virtual stand‑ups and team meetings.
• Monthly all‑hands sessions where leadership shares company updates and celebrates wins.
• Open‑door policy—your voice matters, and we actively seek feedback from all levels.
• Flexible working hours that respect your personal commitments.
• Regular virtual social events, such as trivia nights, coffee chats, and wellness challenges.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for remote customer support roles.
• Performance‑based bonuses tied to individual and team KPIs.
• Health, dental, and vision insurance coverage for you and your dependents.
• Paid time off (vacation, sick leave, and personal days) that grows with tenure.
• Professional development stipend for courses, certifications, or conferences.
• Employee assistance program (EAP) for mental health and well‑being support.
• Optional relocation assistance for employees moving within the EU.

How to Apply

Ready to embark on an exciting career journey with brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for our Czech Customer Support Specialist role. We look forward to discovering how your passion for travel and customer service can help us create unforgettable experiences for travelers worldwide.

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