Experienced Data Entry Clerk – Precision, Confidentiality, and Impact in Human Services Administration at brighthush

About brighthush

brighthush is a leading non‑profit human services agency committed to transforming lives through compassionate, evidence‑based programs. Located in Fitchburg, MA, we serve families and individuals across the region, providing essential services that promote stability, self‑sufficiency, and holistic well‑being. Our mission is simple yet powerful: to empower every client to achieve their fullest potential. We do this by fostering a culture of collaboration, innovation, and relentless dedication to community impact.

Why Join brighthush?

At brighthush, you’ll be part of a passionate team that believes in the power of data to drive meaningful change. Our work environment blends the flexibility of remote collaboration with the camaraderie of a close‑knit office culture. We champion diversity, equity, and inclusion, and we provide a platform where your voice is heard, your ideas are valued, and your professional growth is nurtured.

Key Highlights

• Competitive salary and comprehensive benefits package
• Fully remote work with flexible scheduling options
• Ongoing training and mentorship programs
• Opportunity to make a tangible difference in the lives of underserved communities
• Inclusive, supportive, and collaborative work culture

Position Overview

We are seeking an Experienced Data Entry Clerk to join our Services Programs team. In this role, you will be the backbone of our data integrity, ensuring that every client record, case note, and program metric is accurate, up‑to‑date, and compliant with agency and funder standards. Your meticulous attention to detail and commitment to confidentiality will directly influence the quality of services we deliver.

Core Responsibilities

• Enter and update client status records in the Statewide Client Service Center, reflecting real‑time program progress.
• Monitor incoming emails, log documents, and track communications within the brighthush platform.
• Adhere to brighthush guidelines for all database systems, including brighthush, CMS, and CSG eConservation.
• Maintain organized digital and paper participant files in line with agency and funder requirements.
• Collaborate with brighthush staff to support program delivery, ensuring consistent communication and data accuracy.
• Assist with clerical duties such as filing, mailings, phone coverage, and other administrative tasks as needed.
• Remain available for brighthush operations, attending meetings, calls, and responding to emails in a timely manner.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual meetings.
• Complete mandatory agency training and pursue additional professional development opportunities.
• Uphold strict confidentiality standards for all sensitive information.
• Perform related duties as assigned to support the overall success of the Services Programs team.

Essential Qualifications

• Associate degree or equivalent professional experience.
• Minimum of two years’ experience in human services or a related field, or equivalent experience working with low‑income families and individuals.
• Strong attention to detail and exceptional organizational skills.
• Proficiency in Microsoft Office and database management systems.Apply for this job