Experienced Data Entry Specialist – Health Insurance Operations & Customer Support at brighthush

About brighthush

brighthush is a leading provider of innovative health insurance solutions, dedicated to delivering exceptional care and support to individuals and families across the United States. With a strong commitment to transparency, technology, and customer-centric service, brighthush has earned a reputation for excellence in the health insurance industry. Our mission is to empower people to make informed health decisions while ensuring they receive the highest quality of service and support.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We offer a dynamic, collaborative environment where every team member can thrive, grow, and make a real impact. As a Data Entry Specialist, you will be at the heart of our operations, ensuring that our customers receive accurate, timely, and personalized support. You’ll work alongside seasoned professionals, gain exposure to cutting-edge technology, and develop skills that will serve you throughout your career.

Key Responsibilities

• Accurately research and respond to telephone and written inquiries from policyholders, healthcare providers, and internal stakeholders.
• Enter and update customer data into our secure, cloud-based systems while maintaining strict confidentiality and compliance with HIPAA regulations.
• Verify and reconcile data entries to ensure 100% accuracy and consistency across all platforms.
• Collaborate with cross-functional teams—including Claims, Customer Service, and IT—to resolve complex data issues and improve process efficiencies.
• Adhere to established quality standards, performance metrics, and turnaround times for all data entry tasks.
• Participate in ongoing training and professional development programs to stay current with industry best practices and regulatory changes.
• Assist in the creation and maintenance of documentation, SOPs, and training materials for new hires.
• Support the implementation of new technologies and automation tools that enhance data accuracy and reduce manual effort.

Essential Qualifications

• High School Diploma or GED (verification not required).
• Minimum of 1 year of customer service experience in a health care or health insurance environment.
• Proven ability to evaluate customer situations, make sound decisions, and respond quickly to inquiries.
• Strong data entry and typing skills (minimum 35 WPM with high accuracy).
• Excellent interpersonal, analytical, organizational, and independent decision-making skills.
• Clear and concise verbal and written communication skills.
• Basic computer skills, including proficiency in Microsoft Outlook, Word, Excel, and data management tools.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Additional 1 year of customer service experience in the health insurance sector.
• At least 6 months of data entry experience in an office setting.
• Familiarity with various lines of business such as CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Experience with data quality tools, data validation, and data cleansing processes.
• Previous exposure to health insurance claims processing or member services.

Skills & Competencies

• Attention to Detail – meticulous focus on accuracy and completeness.
• Time Management – ability to prioritize tasks and meet deadlines.
• Problem Solving – quick identification and resolution of data discrepancies.
• Customer Focus – dedication to delivering outstanding service and support.
• Adaptability – comfortable with change and continuous learning.
• Team Collaboration – effective communication and teamwork across departments.
• Technical Proficiency – comfortable with data entry software, CRM systems, and basic troubleshooting.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and fostering career advancement. As a Data Entry Specialist, you will have access to:

• Structured onboarding and 8-week paid training program to build a solid foundation.
• Mentorship from experienced professionals in the health insurance industry.
• Cross-training opportunities in Claims, Member Services, and Operations.
• Professional development courses covering data analytics, compliance, and leadership.
• Clear career pathways to roles such as Data Analyst, Operations Manager, or Customer Experience Lead.
• Regular performance reviews and goal-setting sessions to align your growth with company objectives.

Work Environment & Culture

brighthush values a culture of respect, innovation, and continuous improvement. Our workplace is characterized by:

• Open communication channels and transparent decision-making.
• Inclusive and diverse teams that celebrate different perspectives.
• Flexibility – after completing the initial 8-week training, you’ll have the option to work remotely while maintaining production and quality standards.
• Employee recognition programs that celebrate achievements and milestones.
• Team-building events, wellness initiatives, and community service opportunities.

Compensation & Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Base pay of $17.80 per hour.
• Performance-based bonus structure to recognize exceptional contributions.
• Paid holidays, paid time off (PTO), and a comprehensive medical benefits package.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Employee assistance program and mental health resources.
• Continuous learning stipend for courses, certifications, and conferences.

Training & Onboarding

All new hires undergo a rigorous 8-week paid training program that includes:

• In-depth product and policy knowledge sessions.
• Hands-on data entry practice with real-world scenarios.
• Compliance and regulatory training, including HIPAA and data privacy.
• Shadowing experienced team members and participating in live customer interactions.
• Assessment of computer skills, including Outlook navigation, general computer proficiency, and data toggling.
• Regular feedback and coaching to ensure mastery of responsibilities.

Work Schedule & Flexibility

Our standard work hours are 8:00 AM to 4:30 PM Mountain Time. This schedule is consistent across all shifts to maintain operational continuity. While remote work is available after successful completion of the training period, employees must consistently meet production and quality standards to remain eligible for remote work.

How to Apply

Ready to join a forward-thinking organization that values your skills and offers a clear path to growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.