Experienced Dutch‑Bilingual Customer Care Specialist – Remote, Metro Manila – Full‑Time, High‑Impact Support & Growth Opportunity

About brighthush

brighthush is a pioneering global technology and consumer solutions powerhouse that reimagines everyday living through a blend of cutting‑edge software, data analytics, and human‑centric design. With a footprint spanning more than 20 countries across three continents, we empower millions of customers worldwide to experience brighter, healthier, and more sustainable lifestyles. Our mission is simple yet ambitious: to create products and services that delight, inspire, and elevate the human experience.

At brighthush, we believe that exceptional customer service is the cornerstone of lasting relationships. Our Customer Care team is the first line of communication between our brand and the people who use our products. We are seeking a passionate, Dutch‑speaking professional to join our dynamic remote team in Metro Manila and help us elevate the customer experience to new heights.

Why Join brighthush?

• Impactful Work: Your voice will shape how customers interact with our brand and influence product improvements.
• Growth & Development: We invest in continuous learning, offering access to online courses, mentorship programs, and cross‑functional projects.
• Inclusive Culture: Diversity, equity, and inclusion are embedded in our values. You’ll work with colleagues from around the globe in a supportive, collaborative environment.
• Competitive Compensation: We offer a market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Flexibility: As a fully remote role, you can work from the comfort of your home while maintaining a healthy work‑life balance.

Key Responsibilities

As a Customer Care Specialist, you will be the frontline advocate for our Dutch‑speaking customers. Your day‑to‑day tasks will include:

• Answering inbound calls from Dutch‑speaking customers, providing timely and accurate assistance.
• Responding to customer emails and chat inquiries with professionalism and empathy.
• Documenting all customer interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Escalating complex issues to the appropriate internal teams while following up to ensure resolution.
• Participating in regular training sessions to stay current on product updates, policies, and best practices.
• Contributing to the creation and refinement of knowledge base articles and FAQ content.
• Reporting on key performance metrics (e.g., average handle time, first‑contact resolution) and suggesting process improvements.
• Maintaining a quiet, well‑equipped home office with reliable internet and backup power to guarantee uninterrupted service.
• Being available for occasional on‑site visits to the Manila office for team meetings, training, or special projects.

Essential Qualifications

• Native or near‑native fluency in Dutch and strong command of English (written and spoken).
• Minimum of 1–2 years of customer service experience, preferably in a call center or support environment.
• Excellent communication skills, with the ability to convey complex information clearly and concisely.
• Proficiency with customer relationship management (CRM) software and Microsoft Office Suite.
• Strong problem‑solving skills and a proactive, solution‑oriented mindset.
• High level of professionalism, integrity, and confidentiality when handling sensitive customer data.
• Ability to work independently, manage time effectively, and meet performance targets.
• Reliable home office setup: stable high‑speed internet, backup power source, and a quiet workspace.
• Willingness to travel to the Manila office as needed for training or team events.

Preferred Qualifications

• Experience working in a multinational or multicultural environment.
• Knowledge of the consumer technology or food‑service industry.
• Familiarity with data privacy regulations such as GDPR.
• Previous experience with ticketing systems (e.g., Zendesk, Freshdesk).
• Additional language skills (e.g., French, Spanish, German) are a plus.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong analytical and troubleshooting abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Team player who collaborates across departments to solve customer issues.
• Resilience under pressure, maintaining composure during high‑volume periods.
• Continuous learning orientation, eager to adopt new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear career pathways. As a Customer Care Specialist, you will have the chance to:

• Advance to a Senior Support Agent, handling more complex cases and mentoring new hires.
• Transition into a Customer Success or Product Support role, leveraging your deep customer insights.
• Participate in cross‑functional projects that influence product development and customer experience strategy.
• Earn certifications in customer service excellence, data analytics, or industry‑specific knowledge.
• Attend annual conferences, workshops, and webinars to stay ahead of industry trends.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, global team. We celebrate diversity, encourage open communication, and foster an environment where every voice is heard. Our core values—innovation, integrity, collaboration, and customer obsession—guide everything we do.

We host regular virtual coffee breaks, team‑building activities, and knowledge‑sharing sessions to keep the community alive. Your contributions will be recognized through performance awards, spot bonuses, and public shout‑outs during company meetings.

Compensation, Perks, and Benefits

• Competitive base salary aligned with market standards for remote customer support roles in the Philippines.
• Performance‑based bonuses tied to key metrics such as customer satisfaction scores and first‑contact resolution.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Health and wellness benefits: medical, dental, and vision coverage for you and your dependents.
• Flexible work schedule with core hours to accommodate time‑zone differences.
• Home office stipend to help set up a productive workspace.
• Access to a company‑wide learning platform with courses on customer service, communication, and technical skills.
• Employee assistance program (EAP) for mental health support.
• Annual team retreats and optional in‑person meet‑ups in Manila for networking and skill development.

How to Apply

If you are a Dutch‑speaking customer care professional with a passion for delivering exceptional service, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to exploring how your skills and experience can help us create brighter, more satisfying experiences for our customers worldwide.

Ready to join a forward‑thinking, customer‑obsessed team? Click the link below to apply and take the first step toward an exciting career at brighthush.